Short route accountability

Leticia Madriaga

Ref Batch
A
Focus Area(s)
Ref Batch Number
7
Country of Reform
Interviewers
Rushda Majeed
Name
Leticia Madriaga
Interviewee's Position
Research Director
Town/City
Abra
Country
Date of Interview
Reform Profile
No
Abstract

In this interview, Leticia Madriaga discusses her experiences working with the Concerned Citizens of Abra for Good Government (CCAGG), a group set up by citizens to monitor government and public works to deter corruption and ensure accountability. She explains the connection of CCAGG to the Catholic Church of the Philippines, as well as the extent to which students and professors of the Divine Word College of Bangued have been involved in the project. Madriaga recalls the history of the CCAGG as a voluntary organization initiated by concerned citizens and the ways in which it has transformed in Bangued as well as been replicated in other areas of the country. She concludes by commenting that CCAGG could be improved by integrating more influential actors into its programming. She also discusses the sustainability of the group into the future. 

Profile

At the time of this interview, Leticia Madriaga was the resource director of the Divine Word College of Bangued in the Abra province of the Philippines. Previously, she served as the academic dean of the college, the graduate school dean, and the dean of student affairs. Madriaga was herself an undergraduate at the Divine Word College then received her master’s degree at the University of Southern Philippines and her doctorate at De La Salle University in Manila. 

Scott Guggenheim

Ref Batch
D
Focus Area(s)
Ref Batch Number
12
Country of Reform
Interviewers
Rushda Majeed
Name
Scott Guggenheim
Interviewee's Position
LEad Social Specialist, The World Bank
Language
English
Town/City
Jakarta
Country
Date of Interview
Reform Profile
No
Abstract

In this interview, Scott Guggenheim, as a founding party of the Kecamatan Development Program (KDP), details the program’s background and the measures taken to initiate its implementation in Indonesia. He discusses how there was a need for a program in the country that created greater local accountability. Seen through the failure of the Inpres Desa Tertinggal (IDT) development program, Guggenheim explains how the Suharto government became so corrupt and disorganized that no money was going to make its way from the top down to the bottom. Thus, a solution to this problem of corruption would be the distribution of funds directly to the villages in order to eliminate the middlemen who often siphoned off the money. This solution served as the foundation of the Kecamatan Development Program. Guggenheim emphasizes the importance of having an effective and simple disbursement system, to assure that money would be dispersed directly to the communities. Therefore, he states how grateful the designing team was to the National Development Planning Agency (BAPPENAS) who worked out how to make the financing aspect of the project function. The simple design of the KDP that was developed is a facilitative planning system mapped against a disbursement system. There is a direct transfer that does not go through the government, but down to the sub-district. That sub-district allocation gets mapped against village level plans that are prioritized by the villagers. The money is given to the projects in the order that they are ranked in until the money runs out.

He discusses how in 1997, they launched the pilot program of KDP, applying their system to twelve sub-districts. He explains the trepidation in scaling up the program, which was due to the uncertainty as to whether the increase in size would make it vulnerable for corruption. Nevertheless, KDP scaled up to 250 villages in the following year, and Guggenheim talks about the components of the program that stayed constant and that needed to be altered in order for the program to thrive.  One of the components that led to KDP’s success was the microfinance, which allowed for the money to reach the poorest people of the villages. Furthermore, the fact that the KDP was a community run organization, and that each village was responsible for their individual funds, makes it so they felt local ownership over the money.  It was their responsibility if projects failed within their community.  

Profile

Scott Guggenheim, the pioneer of the Kecamatan Development Program, began working for the government of Mexico in their Museum of Anthropology. He then decided to further his education, and returned to graduate school where he studied anthropology. During graduate school, he worked at the World Bank, where he focused on the negative impacts of their big investment projects. Guggenheim also spent a few years in Columbia, where he pursued his post-doctorate degree. Following finishing his education, he went to Somalia on behalf of the World Bank to conduct an environmental assessment for their project of building a dam. While working on this undertaking, he discovered that he was very interested in big projects pertaining to development. Therefore, he desired to continue working with the World Bank on such projects, and indiscriminately applied to five different offices around the world. Indonesia was the first to get back to him, so in 1994 he moved to the country and began working in the social capital-working group of the agency.

Guggenheim added Indonesia to a three-country study; consisting of Indonesia, Burkina Faso, and Bolivia; which looked at social capital and development. As part of this study, they found that projects run by communities are more multifunctional, participatory, and longer lasting than those which are done by development agencies. With this fact, and the knowledge of the struggling Indonesia community based development agencies, an example being the corruption of the Inpres Desa Tertingal grant program, Guggenheim knew that a program that worked directly with the villages would eliminate the money being pocketed by the leaders. Therefore, he spearheaded the creation of the Kecamatan Development Program (KDP) in 1998. This program distributes small grants directly to the villages, not going through intermediate people; thus creating greater accountability within the villages and less corruption.

Calling Citizens, Improving the State: Pakistan’s Citizen Feedback Monitoring Program, 2008 – 2014

Author
Mohammad Omar Masud
Core Challenge
Country of Reform
Abstract

In early 2008, Zubair Bhatti, administrative head of the Jhang district in Pakistan’s Punjab province, recognized the need to reduce petty corruption in the local civil service—a problem that plagued not only Punjab but also all of Pakistan. He began to contact citizens on their cell phones to learn about the quality of the service they had received. Those spot checks became the basis for a social audit system that spanned all 36 districts in Punjab by 2014. The provincial government outsourced much of the work to a call center, which surveyed citizens about their experiences with 16 different public services. The data from that call center helped district coordination officers identify poorly performing employees and branches, thereby enhancing the capability of the government to improve service delivery. By early 2014, the province was sending about 12,000 text messages daily to check on service quality. More than 400,000 citizens provided information between the beginning of the initiative and 2014. Known as the Citizen Feedback Monitoring Program, the Punjab’s social audit system became the template for similar innovations in other provinces and federal agencies in Pakistan.

Mohammad Omar Masud drafted this case based on interviews conducted in Punjab, Pakistan, in January and March 2014. Case published February 2015.

Note: This case study was previously titled "Calling the Public to Empower the State: Pakistan's Citizen Feedback Monitoring Program, 2008-2014."

Ashraf Ghani

Ref Batch
C
Focus Area(s)
Ref Batch Number
15
Country of Reform
Interviewers
Rushda Majeed
Name
Ashraf Ghani
Interviewee's Position
Former Finance Minister
Language
English
Town/City
Kabul
Country
Date of Interview
Reform Profile
No
Abstract

In this interview, Dr. Ashraf Ghani discussed his role as Minister of Finance throughout the implementation of Afghanistan’s National Solidarity Program (NSP). The interview highlighted the immense challenges faced by the Transition Government in a country decimated by war, drought, and a very large refugee and displaced population. After 24 years away from the country, Dr. Ghani returned to Afghanistan in order to assist in rebuilding the nation. Throughout the interview, he stressed the importance of design thinking as unique from project implementation. Restructuring the government required innovative thinking that incorporated the preferences and opinions of all Afghani citizens including the most impoverished rural populations and women, two segments of society traditionally excluded from the decision making process. Additionally, he explained how this approach was revolutionary and challenging for the new government and NGOs who had previously operated in a more patronizing capacity perceiving rural Afghans as recipients rather than agents of change. Dr. Ghani emphasized the notion that villagers should set their own priorities and have the same rights and obligations as the populations from more urban and prosperous regions. Furthermore, he discussed the challenges of scalability for such a program and the need to mobilize the existing capabilities to areas of poverty and exclusion. The interview concluded with advice for others looking to implement similar national development projects in similarly devastated environments.    

Case Study:  Building Trust in Government: Afghanistan's National Solidarity Program, 2002-2013

Profile

Dr. Ashraf Ghani was born in Afghanistan in 1949 to an influential political family. As a young man, Dr. Ghani studied at the American University in Beirut earning his first degree in 1973. He returned to Afghanistan in 1974 to teach Afghan studies and Anthropology at Kabul University before he won a grant to pursue a Master’s degree in Anthropology at Columbia University in New York. After he left Afghanistan in 1977, pro-Soviet forces came to power and most of the male-members of his family were imprisoned. Despite his intentions to return to Afghanistan after two years, due to the political state of the country, he remained in the US and received a Ph.D. He taught at University of California, Berkeley until 1983 and then at Johns Hopkins University from 1983 to 1991. Thereafter he joined the World Bank as its lead anthropologist serving as an adviser on the human dimension of economic programs. During his ten years at the World Bank, he worked in China, India, and Russia managing large-scale development and institutional transformation projects. After the September 11th attacks and the ousting of the Taliban in 2001, Dr. Ghani was asked to serve as an adviser to the UN Secretary General’s special envoy to Afghanistan. During that time, he worked on the design, negotiation and implementation of the Bonn Agreement, which outlined the transition to a new government. During Afghanistan’s Transitional Administration, Dr. Ghani served as the Finance Minister and is credited with designing and implementing some of the most challenging and thorough reforms. In 2004, he declined to join the newly elected Government; however he remained an influential voice in both Afghanistan and abroad.  

Herman Haeruman

Ref Batch
D
Focus Area(s)
Ref Batch Number
5
Country of Reform
Interviewers
Rushda Majeed
Name
Herman Haeruman
Interviewee's Position
Former Director
Interviewee's Organization
Bappenas
Language
English
Town/City
Jakarta
Country
Date of Interview
Reform Profile
No
Abstract

In this interview, Herman Haeruman of Indonesia discusses the origins and evolution of the Kecamatan Development Program in Indonesia. The KDP was a joint effort between the World Bank and the Indonesian Ministry of National Development Planning (BAPPENAS) with an overarching goal of poverty alleviation in Indonesia’s poorest and generally rural areas. Haeruman explains how decentralization of power from central to local governments played an important role in the success and inherent value of the KDP, and touches on topics such as the empowerment and autonomy that resulted from the program’s sub-national scale. Haeruman delves into the monetary and executive relationship between the World Bank and BAPPENAS, and describes how an independent monitoring system for money allocations was created to guarantee transparency and prevent corruption in allowing villages to choose how to spend their grant money. Haeruman concludes by discussing the difficulties in scaling up KDP from a local, pilot-based program to a nation-wide agenda, as well as other obstacles faced along the way.

Case Study:  Services for the People, by the People: Indonesia's Program for Community Empowerment, 1998-2006

Profile

Herman Haeruman is a native of Indonesia. Having graduated with a Master of Forestry and Doctor of Forestry from Duke University, he has worked on environmental issues in both the academic and political realms of Indonesia. He was a principle expert in the development of the National Action Plan for Climate Change, and remains a key environmental point-person for the Government of Indonesia. His expertise in the environment had a particular role in implementation of the KDP as an advisor to rural communities on sustainable development and planning. He served as a professor of environmental planning at Universitas Indonesia, was the director of the Graduate School at University Mathla’ul Anwar in Banten, Java, and is currently a professor of forest management at Bogor Agricultural University’s graduate school.

Ghulam Rasoul Rasouli

Ref Batch
C
Focus Area(s)
Ref Batch Number
17
Country of Reform
Interviewers
Rushda Majeed
Name
Ghulam Rasoul Rasouli
Interviewee's Position
Director of Operations
Interviewee's Organization
National Solidarity Program
Language
English
Town/City
Kabul
Country
Date of Interview
Reform Profile
No
Abstract

In 2003 Afghanistan developed its National Solidarity Program (NSP) with its international partners including the World Bank. This program was modeled after the PNPM development program in Indonesia. In the first phase of NSP, over 17,000 communities were reached as experts contextualized the resources to the needs of the various communities. In 2007, the NSP underwent a nationalization process in which the international management structure transitioned to the oversight of local and government officials. Rusha Majeed’s interview with Ghulam Rasoul Rasouli in November of 2013 discussed this transitional process for NSP including the challenges associated with development activities at the local level. Among these challenges included managing donor relations and intergovernmental interactions, overseeing the six regional offices and thirty-four provincial offices, and ensuring an efficient disbursement process of funds. Furthermore, this program relied on its facilitating partners including NGOs to assist with implementation of projects at the village level. Part of this nationalization process included designating more authority to the provincial teams with regards to difficult financial decisions. Throughout this process, due-diligence, accountability and transparency have remained paramount aspects of designing and implementing projects at the village level. Additionally, the interview details the three phases of NSP that took place prior to 2013 including the expansion into new communities, given security restraints, and the maintenance of relations in communities that have already received previous NSP grants.       

Case Study:  Building Trust in Government: Afghanistan's National Solidarity Program, 2002-2013

Profile

In November of 2013 Mr. Ghulam Rasoul Rasouli was the Director of Operations for Afghanistan’s National Solidarity Program (NSP). Previously, he worked as a reporting officer for the United Nations Assistance Mission in Afghanistan (UNAMA) functioning in the capacity of political, security and development assistance. During his time with UNAMA, in 2005 he had been working frequently with NSP program officials addressing and responding to community needs. After initial reservations, he decided to leave his career with UNAMA to pursue a government career with NSP in order to best serve communities throughout Afghanistan. During his time at NSP he has worked in the capacity of overseeing donor relations prior to becoming Director of Operations.  

Abdul Baqi Popal

Ref Batch
C
Focus Area(s)
Ref Batch Number
12
Country of Reform
Interviewers
Rushda Majeed
Name
Abdul Baqi Popal
Interviewee's Position
General Director of Municipal Affairs,
Interviewee's Organization
Independent Directorate of Local Governance (IDLG)
Language
English
Town/City
Kabul
Country
Date of Interview
Reform Profile
No
Abstract

In this interview, Abdul Baqi Popal discusses his role in designing and implementing the National Solidarity Program (NSP), a rural development program in Afghanistan, as an employee of UN-Habitat. He elaborates on how the roots of the NSP program lay in the Community Fora initiative utilized in Afghanistan in the mid to late 1990s. Popal outlines the basic mechanisms and function of the NSP program, the initial government and UN oversight that took place, and challenging conditions that the team confronted in early stages of the project. Specifically, he discusses winning community trust, changing rural perceptions on voting with the creation of the Community Development Councils (CDCs), and encouraging inclusive consultation procedures in villages. Popal also discusses how the team involved in the NSP program confronted the issue of continuing to function under Taliban rule. Moreover, he addresses prescient modern issues in the NSP program, including how the involvement of various stakeholders in the NSP program, many of which have different goals, has created inefficiencies. Finally, Popal envisions modifications he believes will be necessary in the NSP program moving forward.

Case Study:  Building Trust in Government: Afghanistan's National Solidarity Program, 2002-2013

Promoting Accountability, Monitoring Services: Textbook Procurement and Delivery, The Philippines, 2002-2005

Author
Rushda Majeed
Focus Area(s)
Country of Reform
Abstract
From 2002 to 2005, Juan Miguel Luz, a senior official at the Department of Education of the Philippines, led a nationwide drive to ensure timely procurement and delivery of textbooks to the country’s 40,000 public schools. Before Luz took office, corrupt department officials awarded textbook contracts to favored, and often unqualified, publishers. Because of weak quality controls, books had poor binding, printing defects and missing pages. Without a fixed schedule, publishers sometimes delivered textbooks several months after the start of the school year or failed to deliver them. The entire cycle from procurement to delivery could take as long as two years, twice the specified time span. Soon after taking office, Luz initiated the Textbook Count project to overhaul the procurement and delivery process. He partnered with nongovernmental organizations to monitor the department’s bidding process, inspect the quality of textbooks, and track deliveries. Groups such as Government Watch, the National Citizens' Movement for Free Elections, and even the Boy Scouts and Girl Scouts mobilized thousands of volunteers to help track textbook deliveries to public schools. And Coca-Cola Company used its delivery trucks to transport textbooks to schools in far-flung areas of the country. By 2005, textbook prices had fallen by 50%, binding and printing quality had improved, and volunteer observers reported 95% error-free deliveries. The case offers insights into the challenges of monitoring services and holding civil servants and suppliers accountable.
 
Rushda Majeed drafted this case study based on interviews conducted in Manila, Philippines, in March 2011. She added an epilogue based on interviews conducted in Manila in February and March 2013. Case republished July 2013
 
Associated Interview(s): Juan Miguel Luz

Building Trust in Government: Afghanistan's National Solidarity Program, 2002-2013

Author
Rushda Majeed
Focus Area(s)
Core Challenge
Country of Reform
Internal Notes
added to site 5/23/2014
Abstract
In 2002, the interim administration of the Islamic Republic of Afghanistan sought quick ways to expand economic opportunities for the country’s poorest rural communities and promote a sense of shared national citizenship. Afghanistan had just emerged from 30 years of devastating conflict. Standards of living were low. Younger Afghans had never lived and worked together as members of a shared political community, and some had spent most of their lives abroad as refugees. In response, a team of Afghan decision makers and international partners created a community-driven development initiative called the National Solidarity Program (NSP). The NSP provided block grants directly to poor communities and empowered villagers to use the funds for community-managed reconstruction and development. With the help of an elected village council and a civil society partner, a community chose, planned, implemented, and maintained its roads, bridges, schools, and health clinics. External evaluations found that NSP projects generally succeeded in improving villagers’ access to basic utilities and helped give a short-term economic boost to communities, although some of the other planned benefits did not materialize and project success rates varied across districts. During a period of low government capacity, the NSP was among the few programs that made a visible impact at the local level. However, the program's reliance on donor funds and outside partners raised doubts about its sustainability.
 
Rushda Majeed drafted this case study based on interviews conducted in Kabul, Afghanistan; Jakarta; New York; and Washington from August through November 2013. Case published May 2014.
 

Services for the People, by the People: Indonesia's Program for Community Empowerment, 1998-2006

Author
Rushda Majeed
Focus Area(s)
Core Challenge
Country of Reform
Abstract
When financial crisis and weather-related natural disasters ravaged Indonesia’s economy in 1997, national leaders searched for ways to cushion the impact on poor rural households. A team of public servants within Bappenas, the country’s powerful national development planning agency, suggested an aggressive, nationwide expansion of an experiment in community-driven development. The Kecamatan Development Program (KDP), which worked at the kecamatan, or subdistrict, level, furnished block grants directly to poor communities and empowered villagers to determine how they wanted to use the funds—whether for building roads, bridges, schools, or health clinics. Communities chose, planned, implemented, and maintained projects on their own, supervised by village volunteers, subdistrict committees and verification teams, and specially trained facilitators. Planners at Bappenas worked with the World Bank to modify and scale up the original KDP experiment. The Ministry of Home Affairs, which also participated in the early phases, took over the program two years later. During an eight-year period, the new KDP provided direct benefits for more than half of Indonesia’s 70,000 villages, helping communities move out of poverty in greater proportions than their counterparts in non-KDP areas did.
 
Rushda Majeed drafted this case study based on interviews conducted in Jakarta, Indonesia, in October 2013. The research benefited from additional interviews conducted by Jonathan Friedman in May and June 2013. This case study is the first in a two-part series; see “Expanding and Diversifying Indonesia’s Program for Community Empowerment, 2007 – 2012.”  Case published February 2014.
 
Associated Interview(s):  Susan Nina Carroll, Herman Haeruman