Adaptive management

Shaping Values for a New Generation: Anti-Corruption Education in Lithuania, 2002–2006

Author
Maya Gainer
Core Challenge
Country of Reform
Abstract

In 2002, Lithuania was struggling to defeat corruption, which had flourished during the Soviet occupation. Once viewed as the key to survival in an administered economy, offering gifts for services had become an accepted social norm. More than a decade after Lithuania regained independence, polling showed that although 77% of Lithuanians considered this form of corruption a problem, few were willing to change behaviors they saw as practical. The country’s recently created anti-corruption agency, the Special Investigation Service, faced the challenge of changing those social expectations. It decided to focus on a new generation of Lithuanians. The Modern Didactics Center, an educational nongovernmental organization, and a dedicated group of teachers stepped in to help the agency work toward the ambitious goal of changing the attitudes of students across the country. The group experimented with a variety of educational approaches both in and outside the classroom, including a curriculum that integrated anti-corruption elements into standard subjects and projects that encouraged students to become local activists. Despite resistance from educators that limited the program’s scale, the effort developed new approaches that illuminated the ethical and practical downsides of corruption for students across the country.

Maya Gainer drafted this case based on interviews conducted in Vilnius, Mažeikiai, and Anykščiai, Lithuania, during February 2015. Case published June 2015.

Focusing on Priority Goals: Strategic Planning in Lithuania, 2000-2004

Author
Jonathan (Yoni) Friedman
Focus Area(s)
Core Challenge
Country of Reform
Abstract

When Andrius Kubilius became prime minister of Lithuania in November 1999, he faced dual crises. Russia’s economic crash a year earlier had thrown Lithuania’s economy into a tailspin, and the government was in danger of losing its ability to borrow on international financial markets after running a large deficit the previous year. Furthermore, the European Commission had informed Lithuania that the country was falling short in its efforts to join the European Union (EU)—a key element in the Baltic state’s economic and political future. Kubilius’ government devised a plan to manage those crises, but systemic weaknesses in the center of government made it difficult to execute the agenda. The government was unable to ensure that line ministries set aside pet projects, was focused on supporting the goal of EU accession, and was unable to channel the government’s diminished resources to the most important projects. To address these challenges, Kubilius instructed State Chancellor Petras Auštrevi?ius and Government Secretary Algirdas Šemeta to reform the policy planning process to focus ministries on EU accession and other strategic goals, and to synchronize the budget and policy planning processes so that government spending flowed more reliably to where it was most needed. With less than a year until elections that were widely expected to bring in new leadership, Auštrevi?ius and Šemeta implemented reforms that put Lithuania back on track in negotiations to join the EU and back on its feet financially. Successive governments led by Lithuania’s other major political parties helped sustain and institutionalize the early gains.

 
Jonathan Friedman drafted this case study based on interviews conducted in Vilnius, Lithuania, during January and February 2012. Case published May 2012.  A separate case study, "Improving the Quality of Decision Making: Fighting Reform Fatigue in Lithuania, 2006-2012," deals with later efforts to engage ministries in strengthening strategic planning.
 
Associated Interview(s):  Gord Evans, Kestutis Rekerta

Improving the Quality of Decision Making: Fighting Reform Fatigue in Lithuania, 2006-2012

Author
Jonathan (Yoni) Friedman
Core Challenge
Country of Reform
Abstract
In 2006, Lithuania was in the midst of its most robust period of economic growth and political stability since independence. The Baltic nation was a model of administrative capacity among new European Union members. But after years of energetic reform, weaknesses started to emerge in the strategic planning system the government had developed to meet the requirements for European Union accession. Civil servants increasingly viewed planning procedures as technical requirements rather than useful tools. And although planning documents proliferated, the system did not provide decision makers with the information required to assess policy impacts and performance. Officials from the prime minister’s office and the Ministry of Finance engaged other ministries in an effort to strengthen the strategic planning system. They refocused government on priority policies and improved the quality of information that decision makers needed. They improved the data management systems, reduced the number of policy priorities and impact assessments required, and empowered ministers in their sectors. In 2008, when a global financial crisis hit, new leaders endorsed and expanded the reform effort. 
 

Jonathan (Yoni) Friedman drafted this case study based on interviews conducted in Vilnius, Lithuania, during January and February 2012. Case published June 2012.  A separate case study, Focusing on Priority Goals: Strategic Planning in Lithuania, 2000-2004,” deals with the initial implementation of the strategic planning system in Lithuania.

Associated Interview(s):  Giedrius Kazakevicius, Kestutis Rekerta

Matching Goodwill with National Priorities: Liberia's Philanthropy Secretariat, 2008-2012

Author
Michael Scharff
Focus Area(s)
Country of Reform
Internal Notes
Correction: Previously published draft incorrectly stated the goals Natty Davis set when he launched the Philanthropy Secretariat. New draft formatted and posted by Sarah Torian. 10.18.12
Abstract

After a protracted civil war ended in 2003, Liberia’s government began the costly and complex task of rebuilding. During the early years, philanthropies and foundations stepped forward to help but often worked on isolated projects that had little to do with Liberia’s broader needs. In addition, some donors duplicated the efforts of others or, worse, worked at cross-purposes. At the same time, government capacity was severely strained. Many experienced and skilled civil servants had died in the war or fled the country, and those who remained were swamped with work. When she took office in 2006, President Ellen Johnson Sirleaf knew philanthropies and private foundations could help her achieve ambitious development goals. But although she had a strategic plan and concrete funding priorities, Sirleaf lacked the time and organizational means required to integrate private donors’ resources into the overall effort. After struggling with the problem early in her first term, Sirleaf assigned one of her most trusted advisers, Natty Davis, to work directly with private donors, enlist new contributors and channel philanthropic investments toward government priorities without burdening her office or ministers with repeated information requests and meetings. Davis created the Philanthropy Secretariat within the Office of the President to match donors with local nongovernmental organizations or government ministries on projects of mutual interest. By 2012 and despite shortcomings, the new unit had succeeded in linking more than a dozen new foundations and philanthropies with local organizations and government institutions. The funders gave more than US$16 million in grants, admittedly a small sum compared with annual contributions by multilateral and bilateral donors but still significant in helping the country move forward.

Michael Scharff drafted this case study based on interviews conducted in Monrovia, Liberia and the United States in April and May 2012. Case originally published August 2012. Correction appended and case republished October 2012.
 
Associated Interview(s):  Dan Hymowitz

Shifting the Cabinet into High Gear: Agile Policymaking in Rwanda, 2008-2012

Author
Jonathan (Yoni) Friedman
Focus Area(s)
Country of Reform
Abstract
In 2008, the challenges of managing a growing economy and translating gains into higher standards of living put many issues on the agenda of Rwanda’s cabinet. The top-level policymaking process had to keep pace. Weekly meetings of Cabinet ministers were loosely organized that too often wasted the valuable time of the government’s top decision makers. Aware of the need to streamline operations at the center of government, President Paul Kagame created a Ministry in Charge of Cabinet Affairs, led by Charles Murigande, his longtime foreign affairs minister. Murigande quickly concluded that Cabinet-level confusion arose largely from a lack of clear guidelines for ministers on how to manage policy formulation and develop clear and complete policy proposals colleagues could understand easily and act upon quickly. He also suspected that not all the items on the agenda really required the attention of the whole cabinet. Murigande and his successor, former Minister of Local Government Protais Musoni, crafted a policy development manual for ministries, developed ways to resolve policy differences without involving the entire Cabinet, and introduced other changes that made Cabinet sessions shorter and more efficient. Although weaknesses remained in 2012, new Cabinet procedures improved the quality of policy proposals, promoted fast and responsible decision making, and gave Rwanda’s top government officials more time to deal with the country’s pressing problems.
 
Jonathan Friedman drafted this case study on the basis of interviews conducted in Kigali, Rwanda, during June 2012. Case published September 2012. See related case, “Improving Coordination and Prioritization: Streamlining Rwanda’s National Leadership Retreat, 2008-2011.”
 
Associated Interview(s):  Protais Musoni

Improving Decision Making at the Center of Government: Liberia's Cabinet Secretariat, 2009-2012

Author
Michael Scharff
Focus Area(s)
Country of Reform
Abstract
When Momo Rogers became director general of Liberia’s Cabinet Secretariat in June 2009, he thought the office could begin to support President Ellen Johnson Sirleaf and her team of ministers much more effectively than it had done previously. Cabinet offices generally aimed to improve the quality of decision making and coordination at the center of government. That function was especially important in Liberia, where President Sirleaf wanted to advance an ambitious development agenda—six years after the end of a protracted civil war—yet before Rogers stepped into his role, many Cabinet meetings were long and unfocused and often yielded few tangible results. For example, policy decisions reached in the Cabinet meetings were not often communicated to the people responsible for implementing policy. Moreover, the relevance of decisions about the government’s priorities was sometimes unclear even to those who had participated in the meetings. Recognizing those challenges, Sirleaf tasked Rogers with responsibility for making the office—and the Cabinet itself—work better. Rogers built a team at the Secretariat and introduced procedural changes like circulating agendas and policy papers in advance of Cabinet meetings. By 2012, the Cabinet was functioning more effectively: agendas circulated in advance, discussions were more focused, and the Secretariat followed up on action items agreed to in the meetings. But shortcomings remained, including a persistent need to improve the quality of policy proposals submitted to Cabinet.
 

Michael Scharff drafted this case study based on interviews conducted in Monrovia, Liberia, and the United States in April and May 2012. Case published in September 2012. 

Associated Interview(s):  Momo Rogers

Rethinking the Role of the Cabinet: Maryland's Center of Government Reforms, 2007-2012

Author
Michael Scharff
Focus Area(s)
Country of Reform
Abstract

When Maryland Governor Martin O'Malley assumed office in January 2007, he took over a government hamstrung by ineffective coordination and imprecise monitoring. The state had 20 executive departments, 80,000 state workers, and a $30-billion budget. Winning cooperation to work toward shared goals and keeping tabs on progress posed daunting challenges. A Democrat who had served as mayor of Baltimore, Maryland's largest city, O'Malley had staked his campaign on promises to reform the education sector, increase public safety, safeguard the environment, make health care more affordable, and improve the state's economy. As he had done while mayor of Baltimore, O'Malley decided to focus his cabinet on several main priorities and set specific goals. Then he and his team (1) invested substantial amounts of time to come to understand the inner workings of the various departments, (2) developed measures of department performance, and (3) met regularly with department heads to evaluate progress. Because the governor was able to keep abreast of what was getting done and what wasn't, his team could focus on department performance in a timely manner and from a position of knowledge. O'Malley called the process StateStat. The implementation of StateStat kept departments focused on the governor's priorities, promoted greater coordination among departments and agencies, and produced measurable progress toward goals set by the center of government. 

Michael Scharff drafted this case study based on interviews conducted in Annapolis, Maryland, in October and November 2012. Additional interviews were conducted by phone in February and March 2013. Although the governor was unavailable to be interviewed for this case study, aides and officials close to O'Malley described the reform process in detail. Case published July 2013.

Associated Interview(s):  Matthew Gallagher

Translating Vision into Action: Indonesia's Delivery Unit, 2009-2012

Author
Michael Scharff
Focus Area(s)
Country of Reform
Abstract
In 2009, Indonesian president Susilo Bambang Yudhoyono began his second term. During the election campaign, he had pledged to develop the country’s infrastructure, strengthen education, and increase business investment. But delivering on his campaign promises would not be easy. Because he presided over a coalition government, he had to convince ministers from competing political parties to go along with his plans. In addition, his own policy office was understaffed. He had few advisers who could help him think strategically about policy decisions, monitor implementation, and keep projects on track. During his first term, Yudhoyono had set up a unit to help him cope with those challenges, but the legislature killed the initiative. At the beginning of his second term, Yudhoyono resurrected the idea by creating the President’s Delivery Unit for Development Monitoring and Oversight, known by its Indonesian abbreviation, UKP4. To lead the unit, he chose Kuntoro Mangkusubroto, who had earned national respect and international stature for managing reconstruction work in Aceh and Nias provinces after the devastating tsunami of December 2004 and the earthquake in March 2005. The new operation helped set priorities, kept the president informed of ministry progress toward meeting those priorities, and stepped in to resolve bottlenecks. The challenges of managing a coalition government led the president to temper the unit’s scope of responsibilities, and at the end of 2012 there was insufficient evidence to judge whether the system had helped improve interministerial coordination or follow-through.
 

Michael Scharff drafted this case study based on interviews conducted in Jakarta, Indonesia, in December 2012. Case published April 2013.

Improving the Policy Process: Ghana Tries to Build Support for Cabinet Decision-Making, 2003-2008

Author
Jonathan Friedman
Focus Area(s)
Country of Reform
Internal Notes
posted 10/23/2013
Abstract
From the 1960s to the early 1990s, Ghana’s Cabinet-level policy management system deteriorated as multiple coups d’état produced abrupt changes in government. Many competent civil servants either left or were pushed out. Ministries submitted policy documents to the Cabinet that lacked essential information ministers required to evaluate the wisdom and feasibility of proposals. Ministries rarely cooperated with each other. But beginning in 2003, a newly formed policy unit in the presidency partnered with the Canadian International Development Agency to strengthen Ghana’s policy management system. The unit helped coordinate policy planning between ministries and reported on implementation to the president. The Cabinet Secretariat introduced standardized formats to guide ministries in policy development and ensure that proposals contained all essential information. The Office of the Head of the Civil Service and the University of Ghana Business School worked together to train hundreds of civil servants in the practical skills of researching, writing, and communicating policies. By 2008, the new system was in place and the policy management process had improved, but sustaining the reforms through the tumultuous government transition that followed the country’s 2008 elections posed additional challenges. Looking back on the effort, Samuel Somuah, who helped lead the Ghana Central Governance Project, underscored the importance of an effective policy management system by saying, “If there’s one project every African country needs, or every developing country needs, it’s this project.”
 
Jonathan Friedman drafted this case study based on interviews conducted in Accra, Ghana, during April 2013. Case published October 2013.
 
 
 

Gord Evans

Ref Batch
C
Focus Area(s)
Ref Batch Number
6
Interviewers
Michael Scharff
Name
Gord Evans
Interviewee's Position
Former Cabinet Consultant
Interviewee's Organization
Institute of Public Administration of Canada (IPAC)
Language
English
Nationality of Interviewee
Canadian
Town/City
Princeton, New Jersey
Country
Date of Interview
Reform Profile
No
Abstract
Gord Evans, as an examiner for the World Bank, discusses the improvement of the effectiveness of cabinet offices. He explains why the head of the state would want to improve their cabinet, detailing how they need the machinery of government to work well for them to help them govern. He talks about how the improvements of the respective cabinets depend on the type of government dynamics that are present. Evans talks about how there are high-level and low-level reforms. The high-level reforms are those that are ambitious, and challenging due to their complexity. In great contrast, the low-level reforms often pertain to administrative issues, those that are less difficult to adjust, such as not enough people to complete a certain task. He talks and elaborates about the biggest implementation challenges he has seen across countries referring to both levels of reform. Evan explains how there are not universal steps or changes that usually produce the biggest improvements in cabinet office performance, and how it is dependent upon the devotion of the prime minister and how sold they are in the reform’s initial proposal. Evans then talks about delivery units, and gives his opinion on the matter, stating how their ability to work is different in a parliamentary system versus a presidential system. He also talks about how official prioritize issues that they focus upon. 
Profile

At the time of this interview, Gord Evans was an examiner of the effectiveness of cabinet offices for the World Bank. He had extensive experience studying and supporting cabinet office effectiveness. He had prior experience, working in the cabinet office in the government of Ontario, Canada. There he had the title of Deputy Clerk of the Executive Council, where he sat in on the cabinet and committee meetings and took the minutes. After doing this for eight years, he thought it would be time for a career switch and believed that it would be interesting to go out and work internationally. He desired to work with cabinet offices around the world; and luckily around this time the World Bank gained interest in studying things like prime minister, cabinets, and cabinet offices. Therefore, Evans was able to work with the World Bank and help them develop an approach to the examination of cabinet offices. Now, 14-15 years later, the program has been successful, and Evans has worked in approximately 30 countries.  

Full Audio File Size
39 MB
Full Audio Title
Gordon Evans - Full Interview