Downsizing

Restoring Order in the West Bank, 2007−2009

Author
Jennifer Widner, Tristan Dreisbach, and Gordon LaForge
Focus Area(s)
Country of Reform
Abstract

“Security was the toughest part of the job,” Salam Fayyad said, reflecting on his first two years as prime minister of the Palestinian Authority. The second intifada, a five-year uprising against Israeli occupation, had just wound down, leaving in its wake an epidemic of crime and lawlessness in the West Bank. To restore order and to demonstrate that authority could fulfill this most primary function of a state, Fayyad worked with security chiefs to revive the mission of the Palestinian Security Services and enhance their professionalism, to deploy the civil police, and to get gunmen off the streets. Those steps required strategies for both introducing reform in opaque systems and persuading people that better policing was not tantamount to supporting an occupying state. By the end of 2007, six months after he assumed office, crime rates were down and public perceptions of safety had started to improve. Still, continued Israeli interference in the West Bank’s internal security plus other persistent challenges undermined efforts to maintain a functional and sovereign security apparatus.

Jennifer Widner, Tristan Dreisbach, and Gordon LaForge drafted this case study based on interviews conducted in Ramallah, Nablus, and Jericho in June and July 2019 and in Princeton, New Jersey, and other locations during 2019 and 2020. The case is part of a series on state building in Palestine, 2002–05 and 2007–11. Case published June 2022.

Best-Laid Plans: Ethiopia Aligns Health Care with National Goals, 2014-2018

Author
Gordon LaForge
Country of Reform
Abstract

Ethiopia’s Federal Ministry of Health was struggling to meet its goals in 2014 despite impressive gains in the health of its citizens during the previous 20 years. A new minister and his leadership team reached out for ideas by engaging Ethiopia’s regions, districts, and communities—an essential step in a large and ethnically diverse society. They then developed an ambitious transformation program to help realize the government’s national aspirations for health care, including commitments made to achieving the Millennium Development Goals. To bring their vision to fruition, however, the minister and his team had to link priorities to the budget process and use the health budget as a management tool. The ministries of health and finance matched goals and targets to available resources and worked to create actionable plans. And health officials took steps to build cooperation and extend coordination at every level of government in Ethiopia’s federal system. Technical and capacity constraints—plus unexpected political upheaval beginning in late 2015—slowed implementation, but in 2018 a new administration was taking steps to address those challenges.

Gordon LaForge drafted this case study based on interviews conducted in Addis Ababa, Ethiopia, in October 2018. Case published January 2019.

To view a short version of the case, please click here

Cleaning the Civil Service Payroll: Post-Conflict Liberia, 2008-2011

Author
Jonathan (Yoni) Friedman
Focus Area(s)
Country of Reform
Abstract
Shadi Baki and Alfred Drosaye confronted a civil service in disarray in 2008, following a devastating 14-year civil war during which 250,000 people were killed, Liberia’s infrastructure was all but destroyed and government services collapsed. Despite the disintegration of the government, the civil service payroll more than doubled to 44,000 from 20,000 before the war, saddling the government with an unaffordable wage bill. Furthermore, the government had little sense of who was actually on the payroll and who should have been on the payroll. Rebel groups and interim governments put their partisans on the payroll even though they were unqualified or performed no state function. An unknown number of civil servants died or fled during the war but remained on the payroll. After delays due to an ineffective transitional government and moderately successful but scattered attempts to clean the payroll, Baki and Drosaye at Liberia’s Civil Service Agency set out in 2008 to clean the payroll of ghost workers, establish a centralized, automated civil service personnel database, and issue biometric identification cards to all civil servants. Cleaning the payroll would bring order to the civil service, save the government money and facilitate pay and pension reforms and new training initiatives. This case chronicles Liberia’s successful effort to clean up its payroll following a protracted civil war and lay the foundation for organized civil service management.
 
Jonathan Friedman drafted this case study on the basis of interviews conducted in Monrovia, Liberia during December 2010 and on the basis of interviews conducted by Summer Lopez in Monrovia, Liberia during June 2008. Case published October 2011.
 
Associated Interview(s):  Shadi Baki, Alfred Drosaye

Ramesh Chand Jain

Ref Batch
A
Focus Area(s)
Ref Batch Number
5
Critical Tasks
Country of Reform
Interviewers
Rohan Mukherjee
Name
Ramesh Chand Jain
Interviewee's Position
Deputy Commissioner of Kamrup
Interviewee's Organization
Guwahati, India
Language
English
Nationality of Interviewee
Indian
Town/City
Kamrup, Guwahati
Country
Date of Interview
Reform Profile
No
Abstract

Ramesh Chand (R.C.) Jain, deputy commissioner of Kamrup for Guwahati, India, describes his efforts to revive and reform the Assam State Transport Corp. during his tenure as managing director beginning in the year 2000. At the time he assumed his position, ASTC was on the verge of being closed down after 100 years of existence. It had about 5,400 employees who had not been paid for 14 months, a substantial debt, and only 72 vehicles in operating condition, earnings from which were almost nothing. The employees had been agitating and protesting since 1988. He discusses how he convened meetings of top employees and slowly persuaded them that they would benefit from significant changes. He had political support from the transport minister to undertake reform at any cost. Jain talks about reducing the number of employees through a voluntary retirement plan, requesting voluntary assistance from Tata Motors to train ASTC mechanics and improve repair shops, and starting an innovative public-private partnership by offering ASTC stations to private operators who would use ASTC vehicles and share income. He then convinced the private operators to recruit drivers and conductors from ASTC’s surplus workforce on financial terms favorable to both the operators and ASTC, and started a system under which each vehicle had an owner who was responsible for operating, maintaining and repairing it. He also talks about a zero-based inventory system under which parts were purchased from dealers only when needed. He also negotiated bulk purchases of tires, batteries, lubricants, and fuel, which were then sold to the operators at market rates.  He also discusses other measures taken by the Minister of Transport.

 

Profile
At the time of this interview, Ramesh Chand Jain was deputy commissioner of Kamrup for Guwahati. He was managing director of the Assam State Transportation Corporation from 2000 to 2006. He joined the Assam Civil Service in 1983 and served in various capacities.
Full Audio File Size
36 MB
Full Audio Title
Ramesh Chand (R.C.) Jain - Full Interview

Decentralizing Authority After Suharto: Indonesia's 'Big Bang,' 1998-2010

Author
Richard Bennet
Core Challenge
Country of Reform
Abstract

When President Suharto's regime fell in 1998, reform leaders in Indonesia responded to public calls for democracy by implementing reforms in the structure of government, decentralizing authority to the country's districts.  This transformation altered the relationship between the Indonesian people and the state, granting greater autonomy to local leaders.  In theory, decentralizing to the district level would reduce demands for separatism in the provinces while strengthening the accountability of local governments to their constituents.  However, the new structures also risked empowering local politicians who might be inexperienced, corrupt or interested in secession, triggering the very disintegration of the country that the reformers sought to prevent.  This policy note outlines the ways in which Indonesia implemented sweeping reforms-consolidating regional and central government services and empowering local governments-while avoiding this governance trap.  It also traces the process by which the government incrementally revised the initial laws and policies as it encountered challenges. 

Richard Bennet drafted this case study with the help of Itumeleng Makgetla and Rohan Mukherjee on the basis of interviews conducted in Jakarta and Surakarta, Indonesia, during April and June 2010. 

Associated Interview(s):  Siti Nurbaya, Hadi Soesastro

Joseph Rugumyamheto

Ref Batch
E
Focus Area(s)
Ref Batch Number
10
Country of Reform
Interviewers
Andrew Schalkwyk
Name
Joseph Rugumyamheto
Interviewee's Position
Former Permanent Secretary for Public Service Management
Interviewee's Organization
Tanzania
Language
English
Nationality of Interviewee
Tanzanian
Town/City
Dar es Salaam
Date of Interview
Reform Profile
Yes
Abstract
Joseph Rugumyamheto describes sweeping human resource capacity-building efforts undertaken to transform the Tanzanian civil service from dysfunction to effectiveness. He details an array of efforts intended to supplement broader economic liberalization by downsizing while enhancing the skills, competencies and attitudes of civil servants. He explains how the role of the civil service was redefined, rationalized and focused via targeted retrenchment and strategic re-organization of departments. Additionally, he unravels New Public Management-style reforms that promoted meritocratic recruitment, introduced an appraisal system based on performance targets, recalibrated career paths and realigned payment systems. He also explains attempts to facilitate the quality of civil servants and attract skills through the formation of a Public Service Commission, needs assessments and training programs, pay raises and the overall image makeover of the civil service into a functional organization.
 
Profile

Joseph Rugumyamheto worked in several capacities in the Tanzanian civil service for 30 years, ultimately serving for five years as permanent secretary of public service management in the President’s Office. He was responsible for the management of all civil servants in the Tanzanian government in terms of human resources and development. He previously served as chairman of the Government Board of the Eastern and Southern African Management Institute and chairman of the Board of Global Development Learning Centre Network. Rugumyamheto retired in 2006, and at the time of the interview he was chairman of the board and a director of Douglas Lake Minerals Ltd., a joint-venture company holding mineral concession rights in Tanzania. In April 2006, he was awarded the Jit Gill Memorial Award for Outstanding Public Service by the World Bank.

Full Audio File Size
78 MB
Full Audio Title
Joseph Rugumyamheto - Full Interview

Strengthening Public Administration: Brazil, 1995-1998

Author
Rushda Majeed
Focus Area(s)
Country of Reform
Abstract
In 1995, when Luiz Carlos Bresser-Pereira took charge of the Brazilian ministry responsible for administration and reform, problems plagued the nation’s public sector. Laws and regulations prevented ministries and public sector organizations from working efficiently. Payrolls had ballooned because of rapidly rising retirement costs. Irregular recruitment and a lack of proper training had eroded the talent pool. Soon after taking office, Bresser-Pereira put together an ambitious plan to overhaul public administration. He proposed amending the constitution to loosen constraints on hiring and firing. At the same time, he pressed for a new model of governance that relied on restructuring ministries and public sector organizations as contract-based “executive agencies” and “social organizations.” Under his leadership, the Ministry of Federal Administration and State Reform (MARE) collected and centralized payroll and personnel data, recruited successfully to fill crucial policy and management positions, and set up regular training programs. By 1998, MARE had guided the constitutional amendment through Congress and set up pilot programs for executive agencies and social organizations. While some efforts stalled after MARE merged with another ministry in 1998, the ideas and principles put forward by its team continued to inform subsequent changes. This case offers insights into the challenges of building accountable services.
 
Rushda Majeed drafted this policy note on the basis of interviews conducted in Brasilia and São Paulo, Brazil, in September 2010.
 

Paul Acquah

Ref Batch
I
Focus Area(s)
Ref Batch Number
1
Country of Reform
Interviewers
Itumeleng Makgetla
Name
Paul Acquah
Interviewee's Position
Governor
Interviewee's Organization
Bank of Ghana
Language
English
Nationality of Interviewee
Ghanaian
Town/City
Accra
Country
Date of Interview
Reform Profile
No
Abstract

Paul Acquah discusses his work in reforming and refocusing the Central Bank of Ghana. He outlines his goals to focus the Central Bank on inflation targeting and to shift emphasis from accounting to economics. Acquah details his success in restructuring and streamlining the organization and reforming its institutional culture, particularly by trimming down the staff, making selection procedures more competitive, and computerizing and mechanizing many jobs. He discusses the success and challenges of a voluntary departure program to cut down excess staff and the role of communication with the government and public in building credibility and support for reform.   

Profile
At the time of this interview, Paul Acquah was in his second term as governor of the Bank of Ghana. Acquah’s leadership of the central bank is credited with averting an economic crisis and bringing growth rates to over 5%, stabilizing the Ghanaian currency, and reducing inflation. He also cut the staff of the central bank by more than 1,000 workers in three years and increased price stability. Before assuming the role of governor of the central bank in 2001, he worked as an economist and a deputy director at the International Monetary Fund. In 2005, he won the Emerging Markets Award for Africa Central Bank Governor of the Year. He received his master’s degree from Yale University and completed his doctorate at the University of Pennsylvania.
Full Audio File Size
60 MB
Full Audio Title
Paul Acquah Interview

Municipal Turnaround in Cape Town, South Africa, 2006-2009

Author
Michael Woldemariam
Country of Reform
Abstract
In March 2006, the Democratic Alliance won elections in the city of Cape Town, taking over administrative and political control of the municipality following four years of rule by the African National Congress, South Africa’s dominant party. Helen Zille, Cape Town’s new mayor, stepped into a difficult situation. Crumbling infrastructure had eroded service delivery for years, undermining public confidence in the city government and jeopardizing the long-term economic prospects of the Cape Town metropolitan area.   Lacking the revenue and administrative capacity to address Cape Town’s infrastructure crisis, and facing a politically charged racial climate, Zille and her Democratic Alliance government initiated a package of innovative and far-reaching reforms. This case study recounts these efforts from 2006 to 2009, and describes how tough decisions to raise local revenue interacted with a program to stabilize an underskilled and demoralized city bureaucracy, reversing Cape Town’s precipitous decline.
 

Michael Woldemariam compiled this policy note on the basis of interviews conducted in Cape Town, South Africa, in March 2011. Ayenat Mersie, Sam Scott and Jennifer Widner provided assistance.  Case published July 2011.

Associated Interviews:  David Beretti

Mary Theopista Wenene

Ref Batch
F
Focus Area(s)
Ref Batch Number
8
Country of Reform
Interviewers
Andrew Schalkwyk
Name
Mary Theopista Wenene
Interviewee's Position
Commissioner for Public Service Inspection
Interviewee's Organization
Uganda Ministry of Public Service
Language
English
Nationality of Interviewee
Ugandan
Town/City
Kampala
Country
Date of Interview
Reform Profile
No
Abstract
Mary Theopista Wenene discusses the process of public service reform in Uganda, beginning with the key challenges the country faced before the reforms began and a basic outline of the programs implemented to address them.  She outlines how the Ministry of Public Service implemented a results-oriented management system across the public service and the importance of the system in emphasizing accountability and performance evaluations.  She also touches on the implementation of an integrated payroll and personnel management system.  Wenene briefly discusses outreach to the public to gauge the success of reforms and service delivery.  Finally she explains how the public service was working to reduce excess and overlapping jobs by downsizing through a voluntary retirement system.
Profile

At the time of this interview, Mary Theopista Wenene was the commissioner for public service inspection at the Ministry of Public Service in Uganda.   She previously served as the assistant commissioner for administrative reform within the Ministry of Public Service.

Full Audio File Size
44 MB
Full Audio Title
Mary Theopista Wenene - Full Interview