In 2010, the government, private businesses, and local universities in the northern Mexico state of Nuevo León forged an unusual alliance to design and implement sweeping law-enforcement reforms in a challenging context. At the time, powerful drug cartels were fighting increasingly bitter and bloody wars to control their turf—which intimidated an existing police service already hampered by low pay, weak morale, corruption, and disorganization. Public confidence in the state’s ability to maintain order had evaporated. During the next five years, the public–private partnership oversaw the creation of an entirely new police service that, in tandem with other reforms, significantly strengthened the state’s capacity to ensure public safety and helped rebuild public confidence.

Patrick Signoret drafted this case study based on interviews conducted in March and April 2018 and on earlier research carried out by Ariana Markowitz and Alejandra Rangel Smith in October 2014. New York University’s Marron Institute helped support Alejandra Rangel Smith’s participation. Case published July 2018.

In 2005, when Ellen Johnson Sirleaf became Liberia’s first democratically elected post-conflict president, she found her country’s government in shambles. Years of cronyism under military rule and a 14-year civil war had left behind a bloated civil service corps riddled with unqualified employees, most of whom did not have a university education and some of whom could not read or write. The president needed more-capable employees at every level of government. Externally supported capacity-building programs helped fill top and middle management roles with Liberians who had fled abroad during the war, but Sirleaf also wanted to attract the most-talented and most-ambitious young graduates from Liberian universities to work in the public service. With assistance from international donors, Saah N’Tow, a Liberian working at an international consulting firm, set up a fair and transparent recruitment process and coupled it with strong training and mentorship to create the President’s Young Professionals Program. Beginning in 2009 and annually thereafter, the program placed 10 to 20 Liberian youth into government ministries for two-year fellowships. By 2016, 72 young professionals had completed their fellowships and about 75% were still working for the government. Many stood out as some of the top performers in the civil service and several had been promoted to positions as divisional directors and assistant ministers.

Blair Cameron drafted this case study based on interviews he and Pallavi Nuka conducted in Monrovia, Liberia and Paris, France, in March and April 2016. This case study was funded by the Open Society Foundations, which in 2015 donated $250,000 to the program profiled. This case draws from a variety of sources including an independent evaluation ISS conducted in 2016. Case published July 2016.

By the mid-2000s, Indonesia had recovered from a devastating economic crisis and made significant progress in transitioning from a dictatorship to a democracy. However, the country's vast state bureaucracy continued to resist pressure to improve operations. In 2006, President Susilo Bambang Yudhoyono tapped economist Sri Mulyani Indrawati to transform Indonesia's massive Ministry of Finance, which was responsible not only for economic policy making but also for taxes and customs. During four years as minister, Mulyani introduced new standard operating procedures, raised civil servant salaries, created a new performance management system, and cracked down on malfeasance. Her reforms turned what had once been a dysfunctional institution into a high performer. But ongoing resistance illustrated the difficulties and perils of ambitious bureaucratic reform in Indonesia.

This case study was drafted by Gordon LaForge based on research by Rachel Jackson, Drew McDonald, Matt Devlin, and Andrew Schalkwyk and on interviews conducted by ISS staff members from 2009 to 2015. Case published May 2016. Other ISS case studies provide additional detail about certain aspects of the reforms discussed in this case or about related initiatives. For example, see Instilling Order and Accountability: Standard Operating Procedures at Indonesia's Ministry of Finance, 2006-2007.

In 2010, political tensions in the Philippines threatened a stable transfer of presidential power. Gloria Macapagal Arroyo was at the end of her tenure when Benigno Aquino III, son of two national heroes, won election in May. During the campaign, Aquino had accused Arroyo of corruption and mismanagement. Animosity, lack of planning by the outgoing administration, poor government transparency, and a weak political party system created obstacles to an effective handover in a country with a recent history of instability. However, a dedicated corps of career civil servants, a small but significant degree of cooperation between the incoming and outgoing administrations, and thin but effective planning by the Aquino side allowed for a stable though bumpy transition. The handover highlighted the importance of institutionalizing the transition process to avoid conflict and facilitate uninterrupted governance.

Robert Joyce drafted this case study on the basis of interviews conducted in Manila during November 2014. Case published April 2015. 

David Hausman drafted this case study on the basis of interviews conducted in Kigali, Rwanda, in March 2010. Case published in July 2011.  Two separate cases, “The Promise of Imihigo: Decentralized Service Delivery in Rwanda, 2006-2010” and “Government Through Mobilization: Restoring Order After Rwanda’s 1994 Genocide," provide additional insight into the processes of restoring and restructuring governance in insecure areas.

Associated Interview(s):  Angelina Muganza, Protais Musoni