Publications

A Change Agent in the Tax Office: Nigeria's Federal Inland Revenue Service, 2004-2009
Focus Area(s):
Civil Service
Country of Reform:
Nigeria
A Force for Change: Nuevo León Bolsters Police Capacity in Tough Times, 2011-2015
Focus Area(s):
Accountable Policing, Anti-Corruption, Civil Service
Country of Reform:
Mexico
A Higher Standard of Service in Brazil: Bahia's One-Stop Shops, 1994-2003
Focus Area(s):
Civil Service
Country of Reform:
Brazil
A Second Life For One-Stop Shops: Citizen Services In Minas Gerais, Brazil, 2003-2013
Focus Area(s):
Civil Service, Building a Reform Team and Staff
Country of Reform:
Brazil
A Solid Start for Every Child: The Netherlands Integrates Medical and Social Care, 2009 - 2022
Focus Area(s):
Civil Service, Urban95
Country of Reform:
Netherlands
A Work in Progress: Upgrading Indonesia’s National Land Agency, 2004–2014
Focus Area(s):
Anti-Corruption, Civil Service, Decentralization, Property Rights & Land
Country of Reform:
Indonesia
Adapting Agile Principles: Toward a More Nimble World Bank, 2016–2020
Focus Area(s):
Civil Service
Country of Reform:
United States
Against the Odds: Attempting Reform in Suharto's Indonesia, 1967-1998
Focus Area(s):
Civil Service, Building a Reform Team and Staff, Containing Patronage Pressures
Country of Reform:
Indonesia
An Eye on Justice: Monitoring Kosovo's Courts, 2008-2014
Focus Area(s):
Anti-Corruption, Civil Service
Country of Reform:
Kosovo
Bolstering Revenue, Building Fairness: Uganda Extends its Tax Reach, 2014 – 2018
Focus Area(s):
Anti-Corruption, Centers of Government, Civil Service, Financial Management
Country of Reform:
Uganda
Breaking New Ground: Pioneering Electronic Land Registration in Ontario, 1987-2010
Focus Area(s):
Civil Service, Property Rights & Land
Country of Reform:
Canada
Bringing Government Data Into the Light: Slovakia's Open Data Initiative, 2011-2015
Focus Area(s):
Civil Service
Country of Reform:
Slovakia
Building A Culture Of Results: Institutionalizing Rapid Results Initiatives In Kenya, 2005-2009
Focus Area(s):
Civil Service
Country of Reform:
Kenya
Building an Inclusive, Responsive National Police Service: Gender-Sensitive Reform in Liberia, 2005-2011
Focus Area(s):
Accountable Policing, Civil Service, Building a Reform Team and Staff, Getting the News Out/Managing Expectations
Country of Reform:
Liberia
Building Capacity, Changing Norms: Rapid Results in Madagascar, 2005-2009
Focus Area(s):
Centers of Government, Civil Service
Country of Reform:
Madagascar
Building Civil Service Capacity: Post-Conflict Liberia, 2006-2011
Focus Area(s):
Civil Service
Country of Reform:
Liberia
Building Responsible Government: Benin's National Evaluation System, 2007-2015
Focus Area(s):
Civil Service
Country of Reform:
Benin
Building the Capacity to Regulate: Central Bank Reform in Egypt, 2003-2009
Focus Area(s):
Civil Service, Financial Management
Country of Reform:
Egypt
Building Trust in Government: Afghanistan's National Solidarity Program, 2002-2013
Focus Area(s):
Civil Service
Country of Reform:
Afghanistan
Calling Citizens, Improving the State: Pakistan’s Citizen Feedback Monitoring Program, 2008 – 2014
Focus Area(s):
Anti-Corruption, Civil Service
Country of Reform:
Pakistan
Cementing the Right of Ownership: Land Registration in Kyrgyzstan, 1999–2009
Focus Area(s):
Civil Service, Property Rights & Land
Country of Reform:
Kyrgyzstan
Changing a Civil Service Culture: Reforming Indonesia's Ministry of Finance, 2006-2010
Focus Area(s):
Civil Service, Financial Management
Country of Reform:
Indonesia
Civilians Get a Foot in the Door: Reforming Brazil’s Defense Ministry, 2007–2010
Focus Area(s):
Civil-Military, Civil Service
Country of Reform:
Brazil
Cleaning the Civil Service Payroll: Post-Conflict Liberia, 2008-2011
Focus Area(s):
Civil Service
Country of Reform:
Liberia
Coalition Building in a Divided Society: Bihar State, India, 2005-2009
Focus Area(s):
Civil Service, Decentralization, Balancing the Central and Local, Containing Patronage Pressures
Country of Reform:
India
Conjuring and Consolidating a Turnaround: Governance in Bogotá, 1992-2003 (Disponible en español)
Focus Area(s):
City Management, Civil Service, Balancing the Central and Local, Containing Patronage Pressures
Country of Reform:
Colombia
Contested Terrain: Reforming Procurement Systems in South Africa, 2013-2016
Focus Area(s):
Anti-Corruption, Civil Service
Country of Reform:
South Africa
Creating a 'Citizen Friendly' Department: Speeding Document Production in Jordan, 1991-1996
Focus Area(s):
Civil Service, Building a Reform Team and Staff
Country of Reform:
Jordan
Creating an Affordable Public Service: Tanzania, 1995-1998
Focus Area(s):
Civil Service
Country of Reform:
Tanzania
Decentralizing Authority After Suharto: Indonesia's 'Big Bang,' 1998-2010
Focus Area(s):
Civil Service, Decentralization, Balancing the Central and Local, Building a Reform Team and Staff
Country of Reform:
Indonesia
Delivering on a Presidential Agenda: Sierra Leone's Strategy and Policy Unit, 2010-2011
Focus Area(s):
Centers of Government, Civil Service, Building a Reform Team and Staff
Country of Reform:
Sierra Leone
Delivering on the Hope of the Rose Revolution: Public Sector Reform in Georgia, 2004-2009
Focus Area(s):
Civil Service, Building a Reform Team and Staff
Country of Reform:
Georgia
Earning a Reputation for Independence: Ghana's Commission on Human Rights and Administrative Justice, 1993-2003
Focus Area(s):
Anti-Corruption, Civil Service, Building a Reform Team and Staff, Containing Patronage Pressures, Getting the News Out/Managing Expectations
Country of Reform:
Ghana
Empowering Operational Staff: Land Registration in Sarawak, Malaysia, 2006-2009
Focus Area(s):
Civil Service
Country of Reform:
Malaysia
Energizing the Civil Service: Managing at the Top 2, Bangladesh, 2006-2011
Focus Area(s):
Civil Service, Building a Reform Team and Staff, Eliminating Markets for Public Office
Country of Reform:
Bangladesh
Enhancing Capacity, Changing Behaviors: Rapid Results in Gashaki, Rwanda, 2008
Focus Area(s):
Civil Service, Building a Reform Team and Staff
Country of Reform:
Rwanda
Expanding and Diversifying Indonesia's Program for Community Empowerment, 2007-2012
Focus Area(s):
Civil Service
Country of Reform:
Indonesia
Faster Together: A One-Stop Shop for Business Registration in Senegal, 2006–2015
Focus Area(s):
Civil Service, Making Markets Work
Country of Reform:
Senegal
From Central Planning to Performance Contracts, New Public Management in Mongolia, 1996-2009
Focus Area(s):
Civil Service
Country of Reform:
Mongolia
From Fear to Hope in Colombia: Sergio Fajardo and Medellín, 2004-2007 (Disponible en español)
Focus Area(s):
City Management, Civil Service, Containing Patronage Pressures, Getting the News Out/Managing Expectations
Country of Reform:
Colombia
From Saving the Census to Google Maps: The US Census Bureau's TIGER System, 1980-2010
Focus Area(s):
Civil Service
Country of Reform:
United States
From the Ground Up: Developing Jamaica’s National Land Agency, 2000-2016
Focus Area(s):
Civil Service, Property Rights & Land
Country of Reform:
Jamaica
Funding Development: Ethiopia Tries to Strengthen its Tax System, 2007-2018
Focus Area(s):
Anti-Corruption, Centers of Government, Civil Service, Decentralization, Financial Management
Country of Reform:
Ethiopia
Getting Reforms Off the Ground: Roberts International Airport, Liberia, 2006-2009
Focus Area(s):
Civil Service, Infrastructure
Country of Reform:
Liberia
Government Through Mobilization: Restoring Order After Rwanda's 1994 Genocide
Focus Area(s):
Civil Service
Country of Reform:
Rwanda
Graduates to Government: The President's Young Professionals Program in Liberia, 2009–2016
Focus Area(s):
Civil Service
Country of Reform:
Liberia
Improving the Quality of Decision Making: Fighting Reform Fatigue in Lithuania, 2006-2012
Focus Area(s):
Centers of Government, Civil Service
Country of Reform:
Lithuania
Increasing Transparency and Improving Project Management: South Africa's National Roads Agency, 1998-2011
Focus Area(s):
Civil Service, Infrastructure, Making Markets Work
Country of Reform:
South Africa
Information for the People: Tunisia Embraces Open Government, 2011–2016
Focus Area(s):
Anti-Corruption, Civil Service
Country of Reform:
Tunisia
Ingraining Honesty, Changing Norms: Government Ethics in Brazil, 1995-2004
Focus Area(s):
Anti-Corruption, Civil Service
Country of Reform:
Brazil
Instilling Order and Accountability: Standard Operating Procedures at Indonesia's Ministry of Finance, 2006-2007 (Bahasa Translation Available)
Focus Area(s):
Civil Service, Financial Management
Country of Reform:
Indonesia
Keeping Up with a Fast-Moving City: Service Delivery in Bangalore, India, 1999-2004
Focus Area(s):
City Management, Civil Service
Country of Reform:
India
Listening to the Public: A Citizen Scorecard in the Philippines, 2010-2014
Focus Area(s):
Anti-Corruption, Civil Service
Country of Reform:
Philippines
Making a Smart City a Fairer City: Chicago’s Technologists Address Issues of Privacy, Ethics, and Equity, 2011-2018
Focus Area(s):
City Management, Civil Service
Country of Reform:
United States
Managing the Business of Education: Liberia Cleans Up Its Teacher Payroll, 2015–2017
Focus Area(s):
Civil Service
Country of Reform:
Liberia
Modernizing the State, Connecting to the People: Bihar, India, 2005-2012
Focus Area(s):
Civil Service
Country of Reform:
India
Municipal Turnaround in Cape Town, South Africa, 2006-2009
Focus Area(s):
City Management, Civil Service
Country of Reform:
South Africa
Opening Gateways to Nigeria: Port Governance Reforms, 2003-2007
Focus Area(s):
Civil Service, Infrastructure, Containing Patronage Pressures
Country of Reform:
Nigeria
Organizing the Return of Government to Conflict Zones, Colombia, 2004-2009
Focus Area(s):
Accountable Policing, Civil Service, Getting the News Out/Managing Expectations
Country of Reform:
Colombia
Palermo Renaissance Part 3: Strengthening Municipal Services, 1993-2000
Focus Area(s):
City Management, Civil Service, Containing Patronage Pressures, Countering Criminal Economies, Getting the News Out/Managing Expectations
Country of Reform:
Italy
People and Machines--Building Operational Efficiency: Document Processing in Jordan, 1996-2005
Focus Area(s):
Civil Service, Building a Reform Team and Staff
Country of Reform:
Jordan
Policy Leaps and Implementation Obstacles: Civil Service Reform in Vietnam, 1998-2009
Focus Area(s):
Civil Service
Country of Reform:
Vietnam
Power at the Grass Roots: Monitoring Public Works in Abra, The Philippines, 1986-1990
Focus Area(s):
Civil Service, Balancing the Central and Local
Country of Reform:
Philippines
Power to the Ministries: Decentralization in the Civil Service, Botswana, 1999-2001
Focus Area(s):
Civil Service
Country of Reform:
Botswana
Professionalization, Decentralization and a One-Stop Shop: Tax-Collection Reform in Ghana, 1986-2008
Focus Area(s):
Civil Service
Country of Reform:
Ghana
Promoting Accountability, Monitoring Services: Textbook Procurement and Delivery, The Philippines, 2002-2005
Focus Area(s):
Civil Service
Country of Reform:
Philippines
Putting Rural Communities on the Map: Land Registration in Mozambique, 2007–2016
Focus Area(s):
Civil Service, Property Rights & Land
Country of Reform:
Mozambique
Rebooting a Rust Belt City: An Innovation Office for South Bend, 2013-2018
Focus Area(s):
City Management, Civil Service
Country of Reform:
United States
Rebuilding the Civil Service After War: Rwanda After the Genocide, 1998-2009
Focus Area(s):
Civil Service
Country of Reform:
Rwanda
Redesigning a Public Agency: Social Security in Morocco, 2001-2010
Focus Area(s):
Civil Service
Country of Reform:
Morocco
Reducing Discretion, Improving Service: Computerizing Land Records in Karnataka, India, 1998-2003
Focus Area(s):
Civil Service, Containing Patronage Pressures
Country of Reform:
India
Reforming Without Hiring or Firing: Identity Document Production in South Africa, 2007-2009
Focus Area(s):
Civil Service, Building a Reform Team and Staff
Country of Reform:
South Africa
Rejuvenating the Public Registry: Republic of Georgia, 2006-2008
Focus Area(s):
Civil Service
Country of Reform:
Georgia
Restoring Order in the West Bank, 2007−2009
Focus Area(s):
Civil Service
Country of Reform:
Palestine
Reviving the Administration: Bihar State, India, 2005-2009
Focus Area(s):
Civil Service, Getting the News Out/Managing Expectations
Country of Reform:
India
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