training

Saah Charles N'Tow

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B
Ref Batch Number
31
Country of Reform
Interviewers
Blair Cameron and Pallavi Nuka
Name
Saah Charles N'Tow
Interviewee's Position
Former Director of PYPP and Scott Fellows
Language
English
Town/City
Monrovia
Country
Date of Interview
Reform Profile
No
Abstract

In this interview, Saah Charles N’Tow describes his roles as program director for the President’s Young Professional Program (PYPP) and John Snow Inc.’s (JSI) Scott Family Liberia Fellows Program. He talks about the process of designing a two-year fellowship program to bring young Liberians into key government ministries and agencies. He explains the creation of a selection criteria for fellows and the procedures that ensured the applicant-screening process remained transparent and fair. He discusses how the program held support sessions for applicants focused on resume writing and interview preparation. He addresses the program’s coordination practices with donors on budget support. He notes instances of resistance against the program from ministries and agencies and describes how the program responded to problems arising from the placement of fellows. He highlights the program’s administrative components that included mentoring, training, performance management, and program immersion. Finally, he describes the importance of sustainable funding procedures and talks about the likelihood of continued support for the program through future administrations

Profile

At the time of this interview, Saah Charles N’Tow was Liberia’s minister of youth and sports. He previously served as the program director of the President’s Young Professional Program (PYPP) and John Snow Inc.’s (JSI) Scott Family Liberia Fellows Program. He formerly served as a conflict sensitivity and training officer for the United Nations (UN) Liberia Peacebuilding Office. He obtained his bachelor’s degree in mathematics from the University of Liberia and his master’s degree in humanitarian assistance from Tufts University. 

Full Audio File Size
99 MB
Full Audio Title
Saah Charles N'Tow Interview

Harold Jonathan Monger

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ZF
Focus Area(s)
Ref Batch Number
2
Country of Reform
Interviewers
Yoni Friedman
Name
Harold Jonathan Monger
Interviewee's Organization
Liberian Institute of Public Administration
Language
English
Town/City
Monrovia
Country
Date of Interview
Reform Profile
No
Abstract

In this interview, based on his experiences at the Liberia Institute of Public Administration (LIPA), Harold Jonathan Monger explains the challenges involved in institutionalizing capacity building. LIPA is an internal consulting and civil service trainer entity. Monger discusses the budgeting problems in equipping the institute to be able to provide better training and to improve the marketing of its services to government agencies. He also details LIPA’s changing relationships with other internal and external capacity-building consultants such as the Governance and Economic Management Assistance Program and IBI International, both of which have also played significant roles in the designs of certification trainings and civil service workshops. Finally, Monger draws from his extensive experience to comment on what he says are the main obstacles to improving governance in Liberia. He recommends establishing formal, uniform systems and procedures and improving communication and collaboration between agencies to avoid duplication.

Profile

At the time of this interview, Harold Jonathan Monger was director general of the Liberia Institute of Public Administration (LIPA). He has a bachelor of science from Liberia’s Cuttington University and a Master of Public Administration from the University of Southern California. And he has extensive public- and private-sector experience in civil-service capacity building, having been with both the United Nations Development Programme and the United Nations Children’s Fund as well as a Ghanaian consulting company. He has been at LIPA since 2004.

Cleaning the Civil Service Payroll: Post-Conflict Liberia, 2008-2011

Author
Jonathan (Yoni) Friedman
Focus Area(s)
Country of Reform
Abstract
Shadi Baki and Alfred Drosaye confronted a civil service in disarray in 2008, following a devastating 14-year civil war during which 250,000 people were killed, Liberia’s infrastructure was all but destroyed and government services collapsed. Despite the disintegration of the government, the civil service payroll more than doubled to 44,000 from 20,000 before the war, saddling the government with an unaffordable wage bill. Furthermore, the government had little sense of who was actually on the payroll and who should have been on the payroll. Rebel groups and interim governments put their partisans on the payroll even though they were unqualified or performed no state function. An unknown number of civil servants died or fled during the war but remained on the payroll. After delays due to an ineffective transitional government and moderately successful but scattered attempts to clean the payroll, Baki and Drosaye at Liberia’s Civil Service Agency set out in 2008 to clean the payroll of ghost workers, establish a centralized, automated civil service personnel database, and issue biometric identification cards to all civil servants. Cleaning the payroll would bring order to the civil service, save the government money and facilitate pay and pension reforms and new training initiatives. This case chronicles Liberia’s successful effort to clean up its payroll following a protracted civil war and lay the foundation for organized civil service management.
 
Jonathan Friedman drafted this case study on the basis of interviews conducted in Monrovia, Liberia during December 2010 and on the basis of interviews conducted by Summer Lopez in Monrovia, Liberia during June 2008. Case published October 2011.
 
Associated Interview(s):  Shadi Baki, Alfred Drosaye

Kwamena Ahwoi

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I
Ref Batch Number
3
Country of Reform
Interviewers
Itumeleng Makgetla
Name
Kwamena Ahwoi
Interviewee's Position
Secretary
Interviewee's Organization
Ministry of Local Governance and Rural Development, Ghana
Language
English
Nationality of Interviewee
Ghanaian
Town/City
Accra
Country
Date of Interview
Reform Profile
No
Abstract

Kwamena Ahwoi recounts his experiences implementing decentralization policies in Ghana as part of his role in the Ministry of Local Governance and Rural Development. He goes into detail about the key challenges he faced, such as translating policy proposals into legislation, transferring functions from historically highly centralized agencies, and setting up political structures for decentralization. He talks about the methods to garner support for the initiatives through a consultative process with the support of a fully researched policy document, and effective use of the mass media, as well as the methods to overcome the challenges faced from those opposing the reform, such as some local chiefs. He details the bargaining that took place at the national level as a result of the policy document and the need for openness in the implementation process to allow people the opportunity to express their concerns. He explains that throughout the entire process there is a need to increase capacity at all levels to ensure the requisite skill set is assigned to its relevant area.  Finally, Ahwoi offers his thoughts on the best ways to deal with the devolution of power in the decentralization process.

 

Profile

At the time of this interview, Kwamena Ahwoi was a principal lecturer at the Ghana Institute of Management and Public Administration. Ahwoi has had an extensive career in the government of Ghana. He started his professional career as a professor of law at the University of Ghana before joining the Rawlings government in 1983.  Jerry Rawlings, Ghana's military leader after a coup d'etat from 1982-1992, became the first president of the Fourth Republic in 1993, serving until 2001. Ahwoi served as secretary for the Ministry of Local Governance and Rural Development from 1988 to 1999, and doubled as the minister of foreign affairs from 1997 to 1998. Ahwoi also established the Ministry of Planning Regional Economic Cooperation and Integration before the Provisional National Defense Council lost power in 2001. After leaving office he also worked for the National Democratic Congress as director of research. He earned a law degree from the University of Ghana before going on to continue his studies at Oxford University.

Full Audio File Size
75 MB
Full Audio Title
Kwamena Ahwoi- Full Interview

Isabel Otero

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A
Focus Area(s)
Ref Batch Number
7
Critical Tasks
Country of Reform
Interviewers
Ashley McCants
Name
Isabel Otero
Interviewee's Position
Procedures and Training Adviser to the National Electoral Commission
Interviewee's Organization
UNDP Electoral Assistance Team in Sierra Leone
Language
English
Town/City
Freetown
Country
Date of Interview
Reform Profile
No
Abstract
Isabel Otero discusses the efforts by the United Nations Development Programme Electoral Assistance Team to build electoral management capacity in Sierra Leone. She discusses the 2007 parliamentary and presidential elections and the 2008 local government election. She begins by discussing the development of procedures and worker training by the UNDP. Otero speaks about various strategies used to curtail voter fraud and fraud by officials in the elections through the monitoring of registration lists, ballot papers, identification methods and other means. She also discusses the relationship between the UNDP and the National Electoral Commission. Finally, she reflects upon challenges that the electoral commission may face in the future, and offers advice for building capacity in electoral management in other states with little experience regarding elections. 
Profile

At the time of this interview, Isabel Otero was employed at the United Nations Development Programme Electoral Assistance Team in Sierra Leone. At the UNDP, she served as procedures and training adviser for the National Electoral Commission in Sierra Leone, a position that she held since 2006. Prior to working in Sierra Leone, she served in Liberia as a training and capacity building adviser. She also previously served as a training officer in Afghanistan, and during both the national constituency assembly election and the presidential election in Timor-Leste. Prior to working on electoral issues at the U.N., Otero worked on gender-equity issues in Colombia with various non-governmental organizations. She holds a master’s degree in philosophy. 

Full Audio File Size
72 MB
Full Audio Title
Isabel Otero - Full Interview

Richard Moigbe

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H
Focus Area(s)
Ref Batch Number
10
Critical Tasks
Country of Reform
Interviewers
Nealin Parker
Name
Richard Moigbe
Interviewee's Position
Assistant Inspector-General of Police
Interviewee's Organization
Sierra Leone
Language
English
Nationality of Interviewee
Sierra Leonean
Place (Building/Street)
Police Headquarters
Town/City
Murray Town
Country
Date of Interview
Reform Profile
No
Abstract
Assistant Inspector-General of Police Richard Moigbe discusses policing and security provisions during the 2008 national local government elections in Sierra Leone.  According to the constitution and legislation, the police were responsible for internal security and all public elections.  Moigbe explains the process of setting up the Elections Security and Policing Coordinating Secretariat, which was made up of police officers, in preparation for the 2008 elections.  He describes how the police service identified stakeholders and partners such as the United Nations, civil society and the electoral commission and developed a functional relationship with them.  He discusses strategies, developed with the secretariat staff, which were related to resources to support the entire operation, police training, community engagement including the media, working with the international community and establishing an election-specific investigations service that dealt with election complaints.  He also points out the police efforts in establishing a professional conflict-resolution mechanism to help the overworked court system to resolve minor offenses. 
Profile
At the time of this interview, Richard Moigbe was the assistant inspector-general of police in Sierra Leone.  His responsibilities were to develop operational policies, coordinate the work of all police commanders, and provide strategic leadership.  Moigbe joined the police force in 1987 as a cadet officer.  Later, he worked with the anti-smuggling squad, the forgery and fraud squad, the operations department that dealt with robberies and burglaries and with homicide.  He served as a commandant of the police training school.  He was in charge of the research and planning department and the special investigations bureau at the police headquarters.  Moigbe set up the Complaint Discipline and Internal Investigation Department and the Crimes Services Department that integrated the Criminal Investigations Department, the Special Branch and other police intelligence operations.
Full Audio File Size
25MB
Full Audio Title
Richard Moigbe Interview

Rajeev Chawla

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T
Focus Area(s)
Ref Batch Number
1
Country of Reform
Interviewers
David Hausman
Name
Rajeev Chawla
Interviewee's Position
Managing Director
Interviewee's Organization
Karnatka State Cooperative Marketing Federation, India
Language
English
Nationality of Interviewee
Indian
Town/City
Bangalore
Country
Date of Interview
Reform Profile
No
Abstract
Rajeev Chawla details the process the Indian state of Karnataka went through in digitizing its rural land records system through a system called Bhoomi and in promoting electronic government. He explains the successes and challenges the state government faced in training staff to undertake the digitization and in creating a statewide technological infrastructure to accommodate it. Chawla discusses the successes of the system in reducing corruption, increasing oversight, and increasing citizen access to electronic governance through integrated service centers and remote telecenters.
 
Profile

At the time of this interview, Rajeev Chawla was the managing director of the Karnataka State Cooperative Marketing Federation in India. From 2003 to 2007 he held the position of Special Secretary of Bhoomi, the government’s largest and highly successfully e-governance project, digitizing and computerizing access to rural land records. He won a number of national and international awards for the project. Chawla designed and began implementation of the project as joint secretary of revenue for the State of Karnataka, a position he held from 1998 to 2003. Chawla was also commissioner of service, settlement, and land records from 2008 to 2010. He was a member of the Indian Administrative Service for over two decades. Chawla earned a bachelor's degree in electrical engineering from the Indian Institute of Technology, Kanpur, in 1984.

Full Audio File Size
118MB
Full Audio Title
Rajeev Chawla Interview

Delwar Hossain

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G
Focus Area(s)
Ref Batch Number
4
Critical Tasks
Country of Reform
Interviewers
Andrew Schalkwyk
Name
Delwar Hossain
Interviewee's Position
Secretary
Interviewee's Organization
Ministry of Land, Bangladesh
Language
English
Nationality of Interviewee
Bangladesh
Town/City
Dhaka
Country
Date of Interview
Reform Profile
No
Abstract

Delwar Hossain recounts his personal experiences as a participant in Bangladesh's Managing at the Top 2 (MATT 2) program, financed by the U.K.'s Department for International Development.  As both a ministry secretary and a MATT 2 participant, he provides a step-by-step account of the participant experience in this training and development program for senior civil servants as well as reflects on the application of knowledge gained in the program to the workings of government offices.  Hossain makes recommendations for improving and expanding the program, including expanding the pool of eligible participants, adding a master's or Ph.D. component for a select few and broadening the selection of countries visited by those in the second stage of the program.  Hossain advocates for the continuation of MATT 2 and expresses optimism that outside funding would help the program continue past its 2013 end date.

Profile

At the time of this interview, Delwar Hossain was the secretary of the Ministry of Land in Bangladesh and a past participant in the Managing at the Top 2 (MATT 2) program.  A career civil servant, he worked in a number of government ministries.

Full Audio File Size
75 MB
Full Audio Title
Delwar Hossain Interview

Batu Kutelia

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Q
Focus Area(s)
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1
Country of Reform
Interviewers
Matthew Devlin
Name
Batu Kutelia
Interviewee's Position
Ambassador Extraordinary and Plenipotentiary to the United States of America, Canada and Mexico
Interviewee's Organization
Republic of Georgia
Language
English
Nationality of Interviewee
Georgian
Place (Building/Street)
Embassy of the Republic of Georgia
Town/City
Washington, D.C.
Country
Date of Interview
Reform Profile
No
Abstract
Batu Kutelia explains how Georgia modernized its post-Soviet law enforcement system after the Rose Revolution, which prior to 2004, he describes as highly politicized and corrupt. One of the central reforms Kutelia describes is personnel management, including changes to recruitment, training and oversight of police and defense personnel to reduce corruption. He also describes the necessity to depoliticize and demilitarize the law enforcement system. He explains how the two different national security institutions merged to reduce redundancy and how centralized decision-making processes shifted to improve transparency. While Kutelia recognizes that decentralization was a key element of Georigia’s security reform, he adds that political will and public support have been essential to sustain change in the country.
 
Profile

 

Since January 2011, Mr. Kutelia was the deputy secretary of the National Security Council of Georgia.  From 2008 until 2011 he was the ambassador extraordinary and plenipotentiary to the United States of America, Canada and Mexico. In his previous capacities he has been first deputy minister of defense (2007-2008), deputy minister of defense and foreign affairs (2006-2007) and deputy minister of state security (2004). From 2005-2006 he functioned as the head of Foreign Intelligence Special Service of Georgia. Before this he was head of the Foreign Intelligence Department of the Ministry of State Security of Georgia and director of the Political Security Department of the National Security Council in 2004. Before turning into his diplomatic and political career Mr. Kutelia studied physics and holds a PhD in physics. He also holds a master's degree in public affairs administration. Mr. Kutelia is fluent in English, French, Russian and Georgian.

 

 

Full Audio File Size
51 MB
Full Audio Title
Batu Kutelia Interview

Yogie Travern

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R
Focus Area(s)
Ref Batch Number
17
Country of Reform
Interviewers
David Hausman
Name
Yogie Travern
Interviewee's Position
Director of Identity Documents
Interviewee's Organization
Department of Home Affairs, South Africa
Language
English
Place (Building/Street)
Department of Home Affairs Central Processing Unit
Town/City
Pretoria
Country
Date of Interview
Reform Profile
No
Abstract

Department of Home Affairs Identity Documents Director Yogie Travern offers an account of the re-engineering of the production process for South African identity documents. Travern describes the changes made to each step of the process, from the receipt of the ID application form at branch offices to the final lamination and shipping of the ID booklet from the central processing unit. The reform effort did three main things: it reorganized and clarified tasks, made performance visible, and taught mid-level managers how to monitor their employees. The year-long turnaround effort reduced the average processing time for an ID booklet from over 130 days to under 40 days. \

Case Study:  Reforming Without Hiring or Firing: Identity Document Production in South Africa, 2007-2009

Profile

Ms. Travern was Director for Identity Documents at the Department of Home Affairs. She began her career at the department as an ID clerk in 1989, moving up through the ranks until she was chosen, in 2007, to join a group of consultants in leading the turnaround effort in the ID production process. 

Full Audio File Size
63 MB
Full Audio Title
Yogie Travern Interview