technical assistance

Harold Jonathan Monger

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ZF
Focus Area(s)
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2
Country of Reform
Interviewers
Yoni Friedman
Name
Harold Jonathan Monger
Interviewee's Organization
Liberian Institute of Public Administration
Language
English
Town/City
Monrovia
Country
Date of Interview
Reform Profile
No
Abstract

In this interview, based on his experiences at the Liberia Institute of Public Administration (LIPA), Harold Jonathan Monger explains the challenges involved in institutionalizing capacity building. LIPA is an internal consulting and civil service trainer entity. Monger discusses the budgeting problems in equipping the institute to be able to provide better training and to improve the marketing of its services to government agencies. He also details LIPA’s changing relationships with other internal and external capacity-building consultants such as the Governance and Economic Management Assistance Program and IBI International, both of which have also played significant roles in the designs of certification trainings and civil service workshops. Finally, Monger draws from his extensive experience to comment on what he says are the main obstacles to improving governance in Liberia. He recommends establishing formal, uniform systems and procedures and improving communication and collaboration between agencies to avoid duplication.

Profile

At the time of this interview, Harold Jonathan Monger was director general of the Liberia Institute of Public Administration (LIPA). He has a bachelor of science from Liberia’s Cuttington University and a Master of Public Administration from the University of Southern California. And he has extensive public- and private-sector experience in civil-service capacity building, having been with both the United Nations Development Programme and the United Nations Children’s Fund as well as a Ghanaian consulting company. He has been at LIPA since 2004.

Robert Pakpahan

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Focus Area(s)
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3
Country of Reform
Interviewers
Andrew Schalkwyk
Name
Robert Pakpahan
Interviewee's Position
Director of Business Processes Transformation
Interviewee's Organization
Directorate General of Taxes, Indonesia
Language
English
Nationality of Interviewee
Indonesian
Place (Building/Street)
Ministry of Finance
Town/City
Jakarta
Country
Date of Interview
Reform Profile
No
Abstract
Robert Pakpahan discusses administrative, bureaucratic and technological reforms in the Directorate General of Taxes in Indonesia since 2002. These reforms aimed to increase government revenue by eradicating corruption and expanding the tax net. He discusses the piecemeal modernization of the directorate general, including pay reform, improved monitoring of corruption through increased use of technology, the establishment of standard operating procedures, careful selection of employees, and standard mechanisms for promotions. Pakpahan also discusses obstacles including the maintenance of a current and accurate taxpayer database, bureaucratic resistance, lack of freedom in hiring decisions, and leadership.
 
Profile
At the time of this interview, Robert Pakpahan, who holds a doctoral degree, was the director of business processes transformation at the Directorate General of Taxes in Indonesia. He worked in this capacity since 2006 to improve Indonesia's tax collection mechanism.
Full Audio File Size
37 MB
Full Audio Title
Pakpahan Interview

Rajeev Chawla

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T
Focus Area(s)
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1
Country of Reform
Interviewers
David Hausman
Name
Rajeev Chawla
Interviewee's Position
Managing Director
Interviewee's Organization
Karnatka State Cooperative Marketing Federation, India
Language
English
Nationality of Interviewee
Indian
Town/City
Bangalore
Country
Date of Interview
Reform Profile
No
Abstract
Rajeev Chawla details the process the Indian state of Karnataka went through in digitizing its rural land records system through a system called Bhoomi and in promoting electronic government. He explains the successes and challenges the state government faced in training staff to undertake the digitization and in creating a statewide technological infrastructure to accommodate it. Chawla discusses the successes of the system in reducing corruption, increasing oversight, and increasing citizen access to electronic governance through integrated service centers and remote telecenters.
 
Profile

At the time of this interview, Rajeev Chawla was the managing director of the Karnataka State Cooperative Marketing Federation in India. From 2003 to 2007 he held the position of Special Secretary of Bhoomi, the government’s largest and highly successfully e-governance project, digitizing and computerizing access to rural land records. He won a number of national and international awards for the project. Chawla designed and began implementation of the project as joint secretary of revenue for the State of Karnataka, a position he held from 1998 to 2003. Chawla was also commissioner of service, settlement, and land records from 2008 to 2010. He was a member of the Indian Administrative Service for over two decades. Chawla earned a bachelor's degree in electrical engineering from the Indian Institute of Technology, Kanpur, in 1984.

Full Audio File Size
118MB
Full Audio Title
Rajeev Chawla Interview

Henry Samacá Prieto

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J
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14
Country of Reform
Interviewers
Matthew Devlin
Name
Henry Samacá Prieto
Interviewee's Position
Coordinator for Economic Development
Interviewee's Organization
Plan de Consolidación Integral de la Macarena
Language
Spanish with English Consecutive Translation
Nationality of Interviewee
Colombian
Town/City
Bogotá
Country
Date of Interview
Reform Profile
No
Abstract
Henry Samacá Prieto, the coordinator for economic development for Plan de Consolidación Integral de la Macarena (Plan for the Integrated Consolidation of the Macarena), discusses Colombian efforts to spur economic growth in Colombia’s six municipalities in Macarena. He begins by discussing the problems related to the growth of coca crops in Colombia, and efforts to redirect agricultural economic activity in ways that are conducive to economic growth. The first project aimed to provide in kind nutritional aid to rural families, along with assisting them in providing food through the farm. The second program aimed to assist farmers by providing them with capital in the form of equipment and agricultural raw materials. The last project provided guidance, technical assistance, microcredit, and governmental support for rural communities to economically reintegrate with the rest of Colombia. he also discusses the role of capital accumulation, livestock, credit, and training in encouraging economic development. Lastly, he discusses the role, and the shortcomings, of the Banco Agrario de Colombia (Agricultural Bank of Colombia) in allowing rural communities to achieve economic prosperity.
Profile

At the time of the interview, Henry Samacá Prieto was employed as the coordinator for economic development for Plan de Consolidación Integral de la Macarena (Plan for the Integrated Consolidation of the Macarena), in Colombia. 

Full Audio File Size
93.5MB
Full Audio Title
Samaca Interview

M.N. Vidyashankar

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T
Focus Area(s)
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7
Country of Reform
Interviewers
David Hausman
Name
M.N. Vidyashankar
Interviewee's Position
Principal Secretary of E-Governance
Interviewee's Organization
State of Karnataka, India
Language
English
Nationality of Interviewee
Indian
Town/City
Bangalore
Country
Date of Interview
Reform Profile
No
Abstract

M.N. Vidyashankar, principal secretary of e-governance for the Indian state of Karnataka, discusses Bhoomi, a large-scale e-governance project introduced by the state to digitize land records and provide computerized access to them.  He details the process undertaken to implement both Bhoomi and a larger-scale electronic kiosk system to increase both rural and urban access to governance through one-stop shops. He explains at length the system to train data-entry workers and how the entire system is monitored. Vidyashankar also explains the benefits of the public-private partnership that runs the kiosk system. Finally, he discusses what he would change about the creation and implementation of the system, given the chance to do it again.

Profile

At the time of this interview, M.N. Vidyashankar was the principal secretary of e-governance for the state of Karnataka, India.  Vidyashankar previously worked as chairman of the Bangalore Water Supply and Sewage Board, chief electoral officer of Karnataka, commissioner of the Bangalore Development Authority, and principal secretary of Information Technology, Biotechnology, and Science Technology.  Vidyashankar received a master’s degree in economics and a master’s degree in philosophy from the Delhi School of Economics at the University of Delhi and also completed a master’s degree in business administration at Harvard Business School.

Full Audio File Size
32MB
Full Audio Title
M.N. Vidyashankar Interview

Leonard Rugwabiza

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S
Focus Area(s)
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11
Country of Reform
Interviewers
Daniel Scher
Name
Leonard Rugwabiza
Interviewee's Position
Director General for National Planning and Research
Interviewee's Organization
Rwanda Ministry of Finance and Economic Planning
Language
English
Nationality of Interviewee
Rwandan
Town/City
Kigali
Country
Date of Interview
Reform Profile
No
Abstract
Leonard Rugwabiza describes the integrated planning, budgeting, and implementation process involved in imihigo, the Rwanda’s initiative to improve local governance by increasing accountability and implementing economic and social development. Rugwabiza reports on the procedures used to harmonize national and local planning and priorities through an integrated bottom-up and top-down process. He explains that officials at all levels, national and local, were on “performance contracts.” About three-fourths of the mayors in the country’s 30 districts left their jobs in the prior year because of the stress. Nevertheless, Rugawabiza says, measurable improvements in performance and execution could be credited to the process.
 
Profile

At the time of this interview, Leonard Rugwabiza was the director general for national planning and research at Rwanda's Ministry of Finance and Economic Planning. Prior to that, he spent two years as an economist with the African Development Bank. Earlier, he served in the strategic planning unit of the Ministry of Finance.    

Full Audio File Size
43MB
Full Audio Title
Leonard Rugwabiza Interview

Ellam Tangirongo

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Focus Area(s)
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15
Country of Reform
Interviewers
David Hausman
Name
Ellam Tangirongo
Interviewee's Position
Chairman
Interviewee's Organization
Civil Service Commission of the Solomon Islands
Nationality of Interviewee
Solomon Islands
Country
Date of Interview
Reform Profile
No
Abstract

Ellam Tangirongo talks about the period of civil unrest from 1999 to 2000, when the collapse of the economy in the Solomon Islands affected the ability of the civil service to function.  The Regional Assistance Mission for the Solomon Islands (RAMSI), made up of Australia, New Zealand and some of the South Pacific Islands, helped restore order and reestablished the public service.  Tangirongo describes how, as part of RAMSI, the Public Service Improvement Program (PSIP), with the help of consultants and advisers, developed a vision and mission statement for a new public service free of corruption.  Tangirongo talks about methods the PSIP used to establish a human resource program to improve practices involving recruitment, training, equipment and promotions at the national and provincial level.  He discusses the problems that result when ministers try to influence the choice of members on the Civil Service Commission and the important task of the commission in serving as a coordinating organ to involve the ministries and senior officers.

Profile

At the time of this interview, Ellam Tangirongo was chairman of the Public Service Commission of the Solomon Islands, a position he had held since 2008.  A public-service career of more than 30 years began in the provinces of the Solomons.  Later, he became deputy secretary of foreign affairs and served in the Ministry of Lands, the Ministry of Health and the Ministry of Women.  For eight years he served in in the Public Service Department of the prime minister’s office, including the last four years as permanent secretary.

Full Audio File Size
59MB
Full Audio Title
Ellam Tangiorngo Interview

Sok Siphana

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K
Ref Batch Number
9
Country of Reform
Interviewers
Rohan Mukherjee
Name
Sok Siphana
Interviewee's Position
Adviser
Interviewee's Organization
Government of Cambodia
Language
English
Nationality of Interviewee
Cambodian
Place (Building/Street)
Supreme National Economic Council
Town/City
Phnom Penh
Country
Date of Interview
Reform Profile
No
Abstract
Sok Siphana discusses Cambodia’s efforts to join the World Trade Organization and to implement economic reform and development domestically. He discusses Cambodia’s transition to a market economy.  Accession to the WTO offered an overarching goal that allowed the government to implement key reforms, including establishing legal frameworks protecting private property and regulating economic activity, standardizing government procedures with respect to foreign corporations, and overcoming entrenched interests. Siphana explains in detail the efforts of the WTO negotiation team to represent the Cambodian nation and to build consensus within the public sector, the private sector, the non-profit sector, international donors and the general populace. Siphana discusses the problems faced by Cambodia in these aims, including entrenched interests, political gamesmanship, lack of expertise and capacity building, bargaining inequality, language barriers and budgetary constraints.
Profile
At the time of the interview, Sok Siphana was adviser to the government of Cambodia. Between 1993 and 1999, he was employed as a legal adviser at the United Nations Development Programme. In 1999 he was appointed vice minister of commerce in Cambodia, where he was largely responsible for the nation’s accession to the World Trade Organization. After Cambodia’s successful accession to the WTO in 2004, he worked as director of technical cooperation at the International Trade Centre. Siphana holds a juris doctor degree from the Widener University School of Law and a doctoral degree in law from the Bond University School of Law. 
Full Audio File Size
105MB
Full Audio Title
Sok Siphana Interview

Nasouh Marzouqa

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Focus Area(s)
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1
Country of Reform
Interviewers
Deepa Iyer
Name
Nasouh Marzouqa
Interviewee's Position
Former Director
Interviewee's Organization
Civil Status and Passports Department
Language
Arabic with English translation
Nationality of Interviewee
Jordanian
Town/City
Amman
Country
Date of Interview
Reform Profile
No
Abstract

Nasouh Marzouqa discusses major reforms in Jordan’s Civil Status and Passports Department during his time as its director.  He describes how he improved the physical infrastructure of the department and streamlined the process for issuing passports.  Marzouqa also worked to institute a system of national identification numbers and began the process of computerizing the department.  He also discusses his efforts to motivate employees.    

Case Study:  Creating a 'Citizen Friendly' Department: Speeding Document Production in Jordan, 1991-1996

Profile

Nasouh Marzouqa served as head of Jordan’s Civil Status and Passports Department from 1991 to 1996, during which he oversaw massive reforms to the department. He previously served as director of the police departments in Irbid and Amman, and was director general of the Department of Public Security from 1985 to 1989.

Full Audio File Size
207 MB
Full Audio Title
Nasouh Marzouqa - Full Interview

Taboka Nkhwa

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L
Focus Area(s)
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8
Country of Reform
Interviewers
Daniel Scher
Name
Taboka Nkhwa
Interviewee's Position
Deputy Permanent Secretary, Ministry of Youth, Sport and Culture
Interviewee's Organization
Government of Botswana
Language
English
Nationality of Interviewee
Botswana
Town/City
Gabarone
Country
Date of Interview
Reform Profile
No
Abstract
Taboka Nkhwa discusses Botswana’s efforts to improve public service institutions. She reflects upon the role of political impulse, discontent within the private sector, and international political conditions in providing an impetus for change. She also talks about the role of training, technical assistance, consultants, and communication in improving Botswana’s civil service. Nkhwa also offers insights into the obstacles to reform, such as political and bureaucratic resistance, financial cost, accountability and failures of service delivery.    
 
Profile
At the time of this interview, Taboka Nkhwa was the deputy permanent secretary in Botswana's Ministry of Youth, Sport and Culture. Prior to that, she was deputy director for the Directorate of Public Service. She had worked as a management consultant for ministries in Botswana, where she analyzed ministerial structures and functioning. She was also involved in introducing a performance management system for the public service of Botswana. Earlier, she served as deputy director for human resource management for Commonwealth Public Services under the Governance and Institutional Development Division.
Full Audio File Size
29MB
Full Audio Title
Taboka Nkhwa Interview