ranks and grade

Robert Pakpahan

Ref Batch
K
Focus Area(s)
Ref Batch Number
3
Country of Reform
Interviewers
Andrew Schalkwyk
Name
Robert Pakpahan
Interviewee's Position
Director of Business Processes Transformation
Interviewee's Organization
Directorate General of Taxes, Indonesia
Language
English
Nationality of Interviewee
Indonesian
Place (Building/Street)
Ministry of Finance
Town/City
Jakarta
Country
Date of Interview
Reform Profile
No
Abstract
Robert Pakpahan discusses administrative, bureaucratic and technological reforms in the Directorate General of Taxes in Indonesia since 2002. These reforms aimed to increase government revenue by eradicating corruption and expanding the tax net. He discusses the piecemeal modernization of the directorate general, including pay reform, improved monitoring of corruption through increased use of technology, the establishment of standard operating procedures, careful selection of employees, and standard mechanisms for promotions. Pakpahan also discusses obstacles including the maintenance of a current and accurate taxpayer database, bureaucratic resistance, lack of freedom in hiring decisions, and leadership.
 
Profile
At the time of this interview, Robert Pakpahan, who holds a doctoral degree, was the director of business processes transformation at the Directorate General of Taxes in Indonesia. He worked in this capacity since 2006 to improve Indonesia's tax collection mechanism.
Full Audio File Size
37 MB
Full Audio Title
Pakpahan Interview