prioritization

Staying Afloat: South Africa Keeps a Focus on Health Priorities During a Financial Storm, 2009-2017

Author
Leon Schreiber
Country of Reform
Abstract

In 2009, South Africa's health-funding system teetered on the verge of collapse. Despite the adoption of a transparent and credible budget framework in 1994, large parts of the public health system suffered from chronic overspending and poor financial control. As wage hikes and supply costs ate into the health budget and as government revenues plummeted in the wake of the 2008 global financial crisis, the national health department had to find ways to preserve priorities, linking them more effectively to the budget. The department won agreement on a list of non-negotiable expenditure items to protect in provincial budgets, used earmarked conditional grants to channel funds to key programs, cut medicine costs by improving central procurement, rolled out a new information technology system, and improved its monitoring of provincial finances. Although the country's nine provincial health departments had important roles to play, most of them struggled. However, the Western Cape was able to set a model by controlling personnel costs, improving monitoring, and creating incentives for health facilities to collect fees. Nationally, total per-capita government revenues dropped by 5% in the immediate aftermath of the financial crisis and grew only slowly thereafter, but the health sector's strategy helped ensure progress on its key priorities even as resources fluctuated.

Leon Schreiber drafted this case study based on interviews conducted in Pretoria and Cape Town, South Africa, in August 2018. Case published October 2018.

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Thuli Madonsela

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I
Focus Area(s)
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1
Country of Reform
Interviewers
Tristan Dreisbach
Name
Thuli Madonsela
Interviewee's Position
Former Public Protector, South Africa
Language
English
Town/City
Cambridge, Mass
Country
Date of Interview
Reform Profile
No
Abstract

In this interview, Thulisile Madonsela talks about how she transformed the office of public protector into a powerful anti-corruption agency. After a career working in the trade union movement and the Department of Justice, Madonsela became South Africa’s public protector in 2009. The office, established by the constitution in 1995, had a mandate to investigate government misconduct but had primarily worked on administrative justice cases. Faced with an influx of corruption complaints when she took office, Madonsela began to reorganize the agency to better handle that caseload. She identified three main problems she needed to solve: assigning more investigators to corruption cases, creating a triage function to sort through a growing number of complaints, and increasing impact at the level of local government. To achieve these goals, she had to change the culture and performance expectations within the office and secure more financial resources during a difficult period for South Africa’s economy. Madonsela reorganized the office to create an anti-corruption unit, developed triaging criteria, decentralized some functions to provincial offices, created standard operating procedures for investigators, revamped the staff training program, and recruited auditors and forensic investigators. As the reports she released gained attention and brought to light instances of high-level corruption, resistance to her work grew. Madonsela had to fend off accusations and threats and found it increasingly difficult to get resources from parliament. She took care to avoid attacking individuals in the media, to present the investigations as statements of fact, and to link acts of financial misconduct to the suffering of poor South Africans. A 2015 Supreme Court of Appeal ruling further empowered the public protector by declaring that agencies could not ignore the office’s recommendations for remedial action. 

Profile

Thulisile Madonsela received her law degree from the University of the Witwatersrand in 1990 and began her career in the trade union movement. She then moved to the Department of Justice, where she participated in the strategic planning process to transform the justice system in post-apartheid South Africa. Madonsela also was involved in the constitutional dialogue during the 1990s. In 2006, after several years in the private sector, she rejoined the Department of Justice as a law commissioner. In 2009, after a multi-party parliamentary committee backed her nomination, President Jacob Zuma appointed Madonsela public protector. She served a seven-year term in the office. In 2016, she began a fellowship at Harvard University’s Advanced Leadership Initiative.

Full Audio Title
Thuli Madonsela Full Interview

Sri Mulyani Indrawati

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Focus Area(s)
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1
Critical Tasks
Country of Reform
Interviewers
Jennifer Widner and Gabriel Kuris
Name
Sri Mulyani Indrawati
Interviewee's Position
Managing Director, World Bank
Language
English
Town/City
Washington, DC
Country
Date of Interview
Reform Profile
No
Abstract

As a follow up to her 2009 interview, Sri Mulyani Indrawati revisits her years as Indonesia’s minister of finance to discuss the challenges of building her economic reform team and institutionalizing performance management at the ministry.  She describes how she worked closely with key members of the KPK (Corruption Eradication Commission) to cultivate motivation and teamwork among government employees.  With the support of her reform team, she established institutional mechanisms to reduce corruption and raise the credibility of the government.  And although Indonesia’s bureaucracy proved to challenge the reform team at times, she explains how performance indicators and standard operating procedures were instrumental to identify and overcome weaknesses in the Ministry of Finance.  In conclusion, Sri Mulyani reflects on the more personal attributes required to move sustainable reform forward: a strong vision along with the trust and commitment of her fellow reformers.   She describes the practice of public asset disclosure as one of the most sustainable reforms her team implemented at the ministry. 

Profile

At the time of this interview, Sri Mulyani Indrawati was managing director at the World Bank.  She has extensive experience in financial reforms to reduce corruption and strengthen economic growth.

Focusing on Priority Goals: Strategic Planning in Lithuania, 2000-2004

Author
Jonathan (Yoni) Friedman
Focus Area(s)
Core Challenge
Country of Reform
Abstract

When Andrius Kubilius became prime minister of Lithuania in November 1999, he faced dual crises. Russia’s economic crash a year earlier had thrown Lithuania’s economy into a tailspin, and the government was in danger of losing its ability to borrow on international financial markets after running a large deficit the previous year. Furthermore, the European Commission had informed Lithuania that the country was falling short in its efforts to join the European Union (EU)—a key element in the Baltic state’s economic and political future. Kubilius’ government devised a plan to manage those crises, but systemic weaknesses in the center of government made it difficult to execute the agenda. The government was unable to ensure that line ministries set aside pet projects, was focused on supporting the goal of EU accession, and was unable to channel the government’s diminished resources to the most important projects. To address these challenges, Kubilius instructed State Chancellor Petras Auštrevi?ius and Government Secretary Algirdas Šemeta to reform the policy planning process to focus ministries on EU accession and other strategic goals, and to synchronize the budget and policy planning processes so that government spending flowed more reliably to where it was most needed. With less than a year until elections that were widely expected to bring in new leadership, Auštrevi?ius and Šemeta implemented reforms that put Lithuania back on track in negotiations to join the EU and back on its feet financially. Successive governments led by Lithuania’s other major political parties helped sustain and institutionalize the early gains.

 
Jonathan Friedman drafted this case study based on interviews conducted in Vilnius, Lithuania, during January and February 2012. Case published May 2012.  A separate case study, "Improving the Quality of Decision Making: Fighting Reform Fatigue in Lithuania, 2006-2012," deals with later efforts to engage ministries in strengthening strategic planning.
 
Associated Interview(s):  Gord Evans, Kestutis Rekerta

Improving the Quality of Decision Making: Fighting Reform Fatigue in Lithuania, 2006-2012

Author
Jonathan (Yoni) Friedman
Core Challenge
Country of Reform
Abstract
In 2006, Lithuania was in the midst of its most robust period of economic growth and political stability since independence. The Baltic nation was a model of administrative capacity among new European Union members. But after years of energetic reform, weaknesses started to emerge in the strategic planning system the government had developed to meet the requirements for European Union accession. Civil servants increasingly viewed planning procedures as technical requirements rather than useful tools. And although planning documents proliferated, the system did not provide decision makers with the information required to assess policy impacts and performance. Officials from the prime minister’s office and the Ministry of Finance engaged other ministries in an effort to strengthen the strategic planning system. They refocused government on priority policies and improved the quality of information that decision makers needed. They improved the data management systems, reduced the number of policy priorities and impact assessments required, and empowered ministers in their sectors. In 2008, when a global financial crisis hit, new leaders endorsed and expanded the reform effort. 
 

Jonathan (Yoni) Friedman drafted this case study based on interviews conducted in Vilnius, Lithuania, during January and February 2012. Case published June 2012.  A separate case study, Focusing on Priority Goals: Strategic Planning in Lithuania, 2000-2004,” deals with the initial implementation of the strategic planning system in Lithuania.

Associated Interview(s):  Giedrius Kazakevicius, Kestutis Rekerta