Malaysia

Syed Tanveer Hussain

Ref Batch
G
Focus Area(s)
Ref Batch Number
5
Country of Reform
Interviewers
Andrew Schalkwyk
Name
Syed Tanveer Hussain
Interviewee's Position
Founder and Consultant
Interviewee's Organization
Climate Change Company
Language
English
Nationality of Interviewee
Bangladeshi
Place (Building/Street)
Ideas Manzil
Town/City
Dhaka
Country
Date of Interview
Reform Profile
No
Abstract

Syed Tanveer Hussain discusses a report on Bangladeshi government downsizing and restructuring he authored for the Office of the Prime Minister in 2002.  This document examined the implementation status and relative urgency of recommendations issued by 17 prior administrative reform committees and reorganization commissions.  Hussain describes a number of reasons for unsuccessful or incomplete implementation: lack of political will across party lines, insufficient explanation of reform rationale, finger-pointing at civil servants that generates built-in resistance, a reform committee system that fosters procrastination, and a distribution of power that at times favors the interests of a stable bureaucracy.  Hussain characterizes his ideal for the bureaucracy and describes a four-step process to achieve that ideal through planning, structural reform, capacity building and constant monitoring.  He then explains in detail each of his concrete proposals.  Among successfully implemented recommendations he counts separation of the Supreme Court and judiciary from other branches of government, and the establishment of quotas for civil service employment of the handicapped. Pending recommendations include administrative downsizing through elimination of function redundancy and outsourcing of some tasks to the private sector, appointment of an ombudsman, creation of financial incentives for civil servant relocation to remote areas of the country, computerization of ministries, employment of local manpower at Bangladeshi embassies for efficiency, retirement age increase in response to improvements in life expectancy, a constitutional mandate for a Civil Service Act, division of civil service into functional clusters to facilitate competition for awards and promotion, and creation of a senior-management pool.  While the government forwarded the report to the Establishment Division for implementation, it neglected its recommendation to streamline reform through an Administrative Performance Services Division modeled after its Malaysian equivalent and set up under the Prime Minister’s Office. Hussain believes centralization is key for successful administrative reform.  

Case Study:  Energizing the Civil Service: Managing at the Top 2, Bangladesh, 2006-2011

Profile

An economist by training, Syed Tanveer Hussain was trained for the civil service in Pakistan in 1970. He worked for the Bangladesh national government for 34 years. He held various high-ranking positions in the ministries of finance, planning, housing and public works, textiles and environment.  He served as census commissioner in 2001, and retired from public office as environment secretary in 2004.  He went on to work as a consultant for the World Bank and other international players through his firm, Climate Change Company.    

Full Audio File Size
56MB
Full Audio Title
Syed Tanveer Hussain Interview

Idris Jala

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ZB
Focus Area(s)
Ref Batch Number
1
Country of Reform
Interviewers
Deepa Iyer
Name
Idris Jala
Interviewee's Position
CEO
Interviewee's Organization
Performance Management and Delivery Unit, Malaysia
Language
English
Nationality of Interviewee
Malaysian
Town/City
Kuala Lumpur
Country
Date of Interview
Reform Profile
No
Abstract

Idris Jala discusses his role as a member of the Malaysian cabinet and as the CEO of its Performance Management and Delivery Unit, PEMANDU. Recruited by the Prime Minister after his success in leading Malaysia Airlines, Jala sought to bring the type of transformative overhaul typically limited to the private sector to the public sector. He details his six-step approach in achieving such overhaul: setting high goals, anchoring activity to key performance indicators, discipline of action, situational leadership, winning coalition and public support and “divine intervention.” Jala places particular emphasis on the importance of soliciting the opinions, suggestions and support of the public, particularly in town hall-style meetings, in order to ensure the relevance of policies as well as to encourage government accountability through these more transparent processes.  He also stresses the importance of a sort of internal transparency through government problem-solving meetings, in which the problems and roadblocks officials face are openly addressed and tackled.    

Case Study:  Tying Performance Management to Service Delivery: Public Sector Reform in Malaysia, 2009-2011

Profile

At the time of this interview, Idris Jala was the CEO of PEMANDU, the Performance Management and Delivery Unit of Malaysia. He worked with Shell for nearly 23 years in a number of capacities, including a human resources director, managing director of Shell Malaysia and vice president of its business development consultancy. In 2005, he was selected to lead Malaysia Airlines out of near-bankruptcy. As its CEO from 2005 to 2009, he was able to transform the company in just one year, and earn it record profits in just two. His success led to his appointment as a minister without portfolio in 2009 by Prime Minister Najib Razak in an effort to introduce similarly massive overhaul in the public sector, specifically in the areas addressing crime, corruption, rural infrastructure, urban transport and education. 

Full Audio File Size
37 MB
Full Audio Title
Idris Jala Interview