inter-ministerial coordination

Mapping a Transformation Journey: A Strategy for Malaysia's Future, 2009-2010

Author
Elena Lesley
Focus Area(s)
Critical Tasks
Core Challenge
Country of Reform
Abstract

When Prime Minister Najib Razak took office in April 2009, he aimed to set Malaysia on a new course. The nation’s economy was stagnating in the wake of the global financial crisis, and citizen discontent with government performance had led to the worst election results for the ruling coalition since independence from the United Kingdom in 1957. To turn the country in a new direction, Najib created a new post in the Cabinet—Minister for National Unity and Performance Management—and appointed Koh Tsu Koon, president of a party in the ruling coalition, to the position. Koh assembled a team and proposed a series of Cabinet workshops to determine leadership priorities. The team reached out to an economic council tasked with piloting the country to higher levels of economic growth and engaged diverse members of Malaysian society in substantive discussions. During a two-year period, the team’s findings evolved into a national transformation strategy. Strong leadership from the top combined with data- and research-driven approaches helped streamline priorities and generate buy-in. The strategy helped improve government performance and increase private investment. Nonetheless, public reaction was mixed, and critics charged that the entire undertaking was too narrow in scope. This case offers insights about how to design a consultative strategy development process in a country with a diverse population.
 
Elena Lesley drafted this case study based on interviews conducted in Kuala Lumpur in March 2014. For more information about the delivery unit charged with implementing Malaysia’s national transformation strategy, see the Innovations for Successful Societies companion case study "Tying Performance Management to Service Delivery: Public Sector Reform in Malaysia, 2009–2011.” This case study was funded by the Bertelsmann Stiftung Reform Compass. Case published in August 2014.

 

Sigrid Arzt

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M
Focus Area(s)
Ref Batch Number
4
Critical Tasks
Country of Reform
Interviewers
Robert Joyce
Name
Sigrid Arzt
Interviewee's Position
Former National Security Advisor to the President of Mexico
Language
English
Town/City
Mexico City
Country
Date of Interview
Reform Profile
No
Abstract

In this interview, Sigrid Arzt Colunga explains the role of the Technical Secretary of the National Security Council in Mexico. She discusses the administrative coordination necessary to serve national and public security needs in Mexico. Just as the Calderon administration is coming into power, she describes the political diplomacy and cooperation she uses to transition into her newly created role as the President’s security adviser. She also details the process of communicating with and reporting to the President and Congress, as well as coordinating efforts with other ministers and technical secretaries. Arzt says one of the challenges of the job is that the legal mandate detailing the power of the position is vague, and because it is a new position, others in the bureaucracy and older agencies do not immediately accept her authority. Arzt also explains the mission and vision behind the National Security Plan, and describes some of her responsibilities, like allocating budget appropriations, working with the governors to secure states, and coordinating agenda items for the President’s meetings with senior administrators. 

 

 

Profile

At the time of this interview Sigrid Arzt Colunga was working with a think tank, conduting policy research in Mexico. She had extensive experience working on national and public security issues through her academic work, with the Fundacion Rafael Preciado, and through public service. She worked both as a public servant and a consultant for Centro de Investigación y Seguridad Nacional  (CISEN) and served as Technical Secretary to Attorney General Antonio Lozano Gracia during President Ernesto Zedillo’s administration.  She also formerly directed the NGO Democracia de Derechos Humanos y Seguridad, an organization that gathered information and made policy recommendations regarding issues of security, human rights and transparency. She officially joined President Felipe Calderon’s transition team in October 2006 as the Technical Secretary of the National Security Council, and served in that role until resigning in March 2009. 

Planning Transformation in a Divided Nation: Creating Kenya Vision 2030, 2005-2009

Author
Maya Gainer
Focus Area(s)
Core Challenge
Country of Reform
Abstract

In 2005, forward-thinking planners from government and the private sector began to develop an ambitious strategy to transform Kenya into a middle-income country with a high quality of life by 2030. Although the East African country’s economy had begun to recover from decades of stagnation under authoritarian rule, deep inequalities festered and governance challenges abounded. The coalition government elected in 2002 had promised growth, improved social services, and public sector reforms, but those changes would take longer than a single five-year term. Through public consultations, guidance from experts, and input from the private sector, the Ministry of Planning, initially led by Peter Anyang’ Nyong’o, and the National Economic and Social Council identified priorities, selected high-impact projects, and built support across political, ethnic, and regional divides. Near the end of the strategy development process, the disputed 2007 presidential election triggered a national crisis. However, political rivals agreed to share power and adopted the strategy, called Vision 2030, as a joint agenda. In 2015, after seven years of implementation, more than 100 projects were underway and the document stood firm as the roadmap for Kenya’s future development.
 

Maya Gainer drafted this case study based on interviews conducted in Nairobi, Kenya in April 2015. Case published in July 2015.

Improving Consultation and Cooperation to Create a National Strategy: Drafting Estonia 2020

Author
Elena Lesley
Focus Area(s)
Core Challenge
Country of Reform
Abstract

After achieving independence from the Soviet Union in 1991 and liberalizing markets, Estonians saw their economy grow and their standards of living rise. But in 2008, a global financial crisis exposed weaknesses in Estonia’s competitiveness and prompted a reevaluation of policies. In 2010, the government saw an opportunity to frame a new national development strategy as part of its participation in the European Union’s 2020 bid to promote growth and jobs. It turned to its own Strategy Unit, which had been created four years earlier, to harmonize priorities and goals and to pay special attention to the policy challenges posed by an aging and shrinking workforce. To frame a coherent set of priorities, the unit had to increase cooperation and consultation among ministries that usually worked independently of each other. The unit consulted with civil servants, experts, and key stakeholders. Less successfully, it also sought to engage the general citizenry. Because of the country’s small population, which fell from 1.57 million to 1.3 million from 1990 to 2012, and its relatively close-knit society, leaders felt social pressure to reach agreement on priorities and policy initiatives. Although the resulting list of 18 national priorities was lengthy, the Estonia 2020 competitiveness strategy provided the country with an effective vehicle for articulating long-term national policy goals.

 

Elena Lesley drafted this case study based on interviews conducted in Tallinn, Estonia in May 2014. This case study was funded by the Bertelsmann Stiftung ReformCompass. Case published September 2014.

Associated Interview(s):  Katrin Höövelson

Strengthening Public Administration: Brazil, 1995-1998

Author
Rushda Majeed
Focus Area(s)
Country of Reform
Abstract
In 1995, when Luiz Carlos Bresser-Pereira took charge of the Brazilian ministry responsible for administration and reform, problems plagued the nation’s public sector. Laws and regulations prevented ministries and public sector organizations from working efficiently. Payrolls had ballooned because of rapidly rising retirement costs. Irregular recruitment and a lack of proper training had eroded the talent pool. Soon after taking office, Bresser-Pereira put together an ambitious plan to overhaul public administration. He proposed amending the constitution to loosen constraints on hiring and firing. At the same time, he pressed for a new model of governance that relied on restructuring ministries and public sector organizations as contract-based “executive agencies” and “social organizations.” Under his leadership, the Ministry of Federal Administration and State Reform (MARE) collected and centralized payroll and personnel data, recruited successfully to fill crucial policy and management positions, and set up regular training programs. By 1998, MARE had guided the constitutional amendment through Congress and set up pilot programs for executive agencies and social organizations. While some efforts stalled after MARE merged with another ministry in 1998, the ideas and principles put forward by its team continued to inform subsequent changes. This case offers insights into the challenges of building accountable services.
 
Rushda Majeed drafted this policy note on the basis of interviews conducted in Brasilia and São Paulo, Brazil, in September 2010.
 

Creating an Affordable Public Service: Tanzania, 1995-1998

Author
Andrew Schalkwyk and Jennifer Widner
Focus Area(s)
Country of Reform
Abstract

In the early 1990s, Tanzania launched one of the most wide-ranging civil service reform programs ever undertaken in a low-income country. Over a period of 15 years, reform leaders worked to create a government the country could afford and that would deliver services more effectively. They reduced the size of the civil service, reorganized some functions into separate agencies, changed recruitment practices, adjusted pay scales, and launched initiatives to improve performance. Reform leaders scored some notable successes, reducing the size of the civil service by more than 25% and dramatically improving some core economic services such as business licensing. They also encountered obstacles and made slow progress in some aspects of their program, particularly performance management. This case focuses mainly on the period 1995-1998.

 
Andrew Schalkwyk and Jennifer Widner wrote this case study on the basis of interviews conducted in Tanzania in 2008 and 2009. This case is part one of a series. Case published August 2012.
 

Ciro Fernandes

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V
Focus Area(s)
Ref Batch Number
2
Country of Reform
Interviewers
Rushda Majeed
Name
Ciro Fernandes
Interviewee's Position
Program Director and Special Adviser
Interviewee's Organization
Brazilian Ministry of Administration and State Reform
Language
English
Nationality of Interviewee
Brazilian
Town/City
Brasilia
Country
Date of Interview
Reform Profile
No
Abstract
Ciro Fernandes recounts his experience in Bresser-Pereira's team in the Ministry of Administration and State Reform. The initial reform team was recruited from pools in the larger civil service bureaucracy, the Secretariat for Federal Administration that served as immediate basis for the Ministry, and Bresser-Pereira's university network. The first mandate under President Cardoso focused on articulation of specific goals for the reform program, including (i) decentralization of public administration, especially for service delivery; (ii) development of performance indicators with support from international consultants; (iii) reform of the hiring process for civil servants; and (iv) strengthening of the civil service core through enhanced recruitment strategies. Fernandes identifies the reform blueprint of Plano Diretor as the most significant product of the reform inasmuch as the ideas contained therein have served as bases for a long-lasting revolution in thinking about public administration. Under Fernandes' direction, there was a coordinated and three-pronged media outreach strategy predicated on (i) a magazine targeting a wide audience of practitioners, (ii) a collection of papers for specialists who may be interested in replicating the reform, and (iii) a website in a decade when the potential of the internet remained largely untapped. Due to this visibility, Bresser succeeded in putting civil service at the top of the agenda of the reform-focused Cardoso administration. However, during the second mandate there were significant challenges to implementation. The main sources of resistance were civil service unions and specific advisers in the executive and legislative branches who identified managerial reform with the neoliberalism they denounced. Fernandes discusses specific implementation challenges in decentralization through creation of state-funded, administratively autonomous social organizations, as well as through creation of executive agencies. In both cases, the difficulties in establishing pilots and managing anxiety among the personnel contributed to limited successes. In this climate, the Ministry was ultimately absorbed by the Ministry of Planning. The resulting discontinuity among the key reform managers frustrated successful implementation of the reform at the federal level. Nonetheless, the dispersion of the reform team resulted in further dissemination of the key ideas of the Plano Diretor as the reform staff was incorporated into other teams at the state level. 
 
Profile

A career civil servant, Ciro Fernandes worked as a project manager for the Ministry of Social Security. He joined the newly-created Ministry of Administration and State Reform under Fernando Henrique Cardoso.

Full Audio File Size
112 MB
Full Audio Title
Ciro Fernandes Interview

Othello Weh

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E
Focus Area(s)
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8
Country of Reform
Interviewers
Graeme Blair
Name
Othello Weh
Interviewee's Position
Deputy Director General
Interviewee's Organization
Civil Service Agency
Language
English
Nationality of Interviewee
Liberian
Town/City
Monrovia
Country
Date of Interview
Reform Profile
No
Abstract
In this interview, Othello Weh describes the push for the reform of the Liberian Civil Service, drawing upon his experience as the deputy director general of administration. Weh elaborates on the specific reform programs that were instituted, detailing the introduction of an employee biometric record system that helped remove ghost names from the government payroll as well as describing the measures taken to remove redundancy within the government administration. Weh also delves into the challenges faced in introducing reform while dealing with capacity constraints, acknowledging the support provided by the international community in assisting to overcome skilled labor shortages. He further outlines the steps involved in launching the reforms, describing how the collaboration and coordination necessary for the successful execution of reform was created. Moreover, Weh suggests that capacity-building efforts are vital for ensuring the sustainability of reform. Reiterating the importance of collaborative work and thorough planning, Weh ultimately concludes by remarking that unique domestic conditions within different nations mean that different strategies work with varying degrees of success. 
Profile

At the time of this interview, Othello Koibia Weh was the deputy director-general for the administration of the Liberian Civil Service Agency. A graduate of the William V. S. Tubman Teachers College, University of Liberia, Weh went on to acquire a master’s degree in educational administration at the university in April 2009. He served as the vice president of the Cavalry Baptist Church High School in Sinkor, Monrovia from 1984 to 1986, and was later promoted to principal in 1987. He held this position until 1997, at which point he joined the agency as the principal director of the division of selection and classification. In 2006, President Ellen Johnson Sirleaf appointed Weh to serve as the deputy director general for administration of the division. Weh is also a member of the Liberia Association of Writers. 

Full Audio File Size
54 MB
Full Audio Title
Othello Weh - Full Interview