information management systems

Brian Dobrich

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P
Focus Area(s)
Ref Batch Number
21
Critical Tasks
Country of Reform
Interviewers
Nicolas Lemay-Hebert
Name
Brian Dobrich
Interviewee's Position
Director, Strategic Information Department
Interviewee's Organization
United Nations Police, East Timor
Language
English
Nationality of Interviewee
Australian
Place (Building/Street)
National Police Headquarters
Town/City
Dili
Country
Date of Interview
Reform Profile
No
Abstract
Brian Dobrich describes his role in the United Nations mission in Timor-Leste, where he was serving at the time of the interview. He describes how the U.N. police initially mentored the National Police of Timor-Leste on how to conduct investigations. In the first half of the interview, he explains how the U.N. dealt with crime in the districts and with the problem of gangs in the capital, Dili. In the second half, he talks about the internal workings of such U.N. missions, including problems of inefficiency, rigidity and bureaucracy. He also offers advice on how to build good relations with the local police force.
Profile
At the time of this interview, Brian Dobrich was a member of the Australian Federal Police, dealing mainly with frauds against the government, narcotics, and counter-terrorism. His latest overseas mission was in Timor-Leste, working for the United Nations to restore law and order and to ensure security and policing in Dili, following fighting between the Timorese military and the police. At the time of the interview, he was director of the Strategic Information Department  for the U.N. police mission in Timor-Leste. He served with the U.N. peacekeeping force in Cyprus in 1981 and with UNPOL in 1997. These assignments were followed by service with the U.N.Transitional Administration in Timor-Leste in 2001 and two non-U.N. missions in the Solomon Islands.
Full Audio File Size
69MB
Full Audio Title
Brian Dobrich Interview

Susan Nina Carroll

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G
Focus Area(s)
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1
Critical Tasks
Country of Reform
Interviewers
Larisa Jasarevic
Name
Susan Nina Carroll
Interviewee's Position
Senior Program Adviser
Interviewee's Organization
International Criminal Investigative Training Assistance Program
Language
English
Nationality of Interviewee
American
Town/City
Sarajevo
Date of Interview
Reform Profile
No
Abstract
Susan Nina Carroll discusses recruitment and training of the Bosnian police from an administrative perspective. She describes how a rigorous recruitment process produced recruitment classes that were below capacity, delaying the training process and raising costs. Carroll discusses the prevalence of women in the early training cohorts, and the efforts made to recruit in different languages and publications to attract minorities. Training was conducted at first by international trainers and was considered to be effective. There were two training schools, one in the Serb-dominated Republika Srpska, the other in the Federation of Bosnia and Herzegovina. Though the schools taught identical curricula, she says the leaders of the schools refused to cooperate in various ways that would have reduced costs of training and streamlined various techniques and reporting methods. She contrasts the approach of American trainers, who stressed practical exercises, with that of European trainers, who favored verbal instruction. Finally, she discusses the benefits of generational change in the Bosnian police, arguing that change comes as new recruits take over managerial positions from the old guard.   
 
Profile
At the time of this interview, Susan Nina Carroll was a senior program adviser working as a consultant for Military Professional Resources Inc. on behalf of the International Criminal Investigative Training Assistance Program of the U.S. Department of Justice. She began her career in the U.S. military, moving to a private security firm in 1992, where she worked as director of training. She left to work in the training department of the Atlanta Committee for the Olympic Games, and when the games began in 1996 she ran security for the Olympics at the Atlanta airport, where participants arrived. After the Olympics, she accepted several contracts from ICITAP to train police in Haiti and Croatia before beginning her work in Bosnia. 
Full Audio File Size
52 MB
Full Audio Title
Susan Nina Carroll - Full Interview

Jim Tillman

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G
Focus Area(s)
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13
Country of Reform
Interviewers
Larisa Jasarevic
Name
Jim Tillman
Interviewee's Position
Program Manager
Interviewee's Organization
International Criminal Investigative Training Assistance Program
Language
English
Nationality of Interviewee
American
Town/City
Sarajevo
Date of Interview
Reform Profile
No
Abstract
Jim Tillman discusses recruitment, politicization and oversight of the Bosnian police from his perspective as program manager for the International Criminal Investigative Training Assistance Program. The previous network of police high schools, in which students committed to police work at age 14 or 15, was dismantled in favor of an application-only process beginning at age 21. He discusses how the United Nations took measures to prevent corruption in the recruitment process, such as giving preferential treatment to familial relations or requiring that cadets pay bribes for admittance into a police training school. Each Bosnian policeman received training in human dignity as part of an effort to reorient the police from a mission of protecting the state to protecting the citizens. Tillman says the Yugoslav police served to protect the interests of the state rather than the interests of the citizens, and the old guard that occupied positions of leadership in the Bosnian police were less amenable to the new community policing ethos than were the new, younger recruits. In addition to human-dignity training, ICITAP stressed in training that the police carry a polite demeanor and neat dress to facilitate daily interactions with their communities and set up an anonymous complaint bureau to improve accountability. Tillman explains that ICITAP set up crime databases to allow the Bosnian police to track crime rates by type and region, in order to develop more targeted and better informed policing strategies. He says depoliticizing the police was a struggle because the old guard was still in place. One innovative approach to shielding police commissioners from political influence and from cantonal ministers of the interior in particular was the establishment of independent panels to recommend candidates for the position of police commissioner. 
Profile

At the time of this interview, Jim Tillman worked in Bosnia-Herzegovina as a program manager for the U.S. Department of Justice’s International Criminal Investigative Training Assistance Program. He began his career as a plant manager for the American textile firm Brown Group, after which he became a police officer in the U.S. His first international policing experience was in Haiti, where he worked on police reform and development. He later worked in Azerbaijan, Ukraine and throughout the Balkans.  

Full Audio File Size
72MB
Full Audio Title
Jim Tillman Interview

Garry Horlacher

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I
Focus Area(s)
Ref Batch Number
8
Critical Tasks
Country of Reform
Interviewers
Arthur Boutellis
Name
Garry Horlacher
Interviewee's Position
Security Sector Reform Coordinator
Interviewee's Organization
U.K. Department for International Development
Language
English
Nationality of Interviewee
British
Place (Building/Street)
State House
Town/City
Freetown
Country
Date of Interview
Reform Profile
No
Abstract
Garry Horlacher discusses police reform in Sierra Leone under the auspices of the U.K. Department for International Development and the United Nations. He identifies corrupt and inconsistent recruitment processes and low salaries for undermining the integrity of the Sierra Leone Police, and he emphasizes the need for improved funding and logistics. He discusses steps taken to address these issues, including managing the size of the police force and consistent, centralized recruitment practices. Horlacher also speaks about training and organization of the police force, and emphasizes the importance of coordination mechanisms between departments and agencies. He also discusses nascent performance and information management policies and community policing initiatives. Finally, Horlacher reflects on donor relations and U.N. policies, placing special emphasis on increased and consistent training of both U.N. and local police officers, and the coordination of priorities among donor organizations.
 
Profile

At the time of the interview, Garry Horlacher was security sector reform coordinator for the U.K. Department for International Development. Prior to that, he was part of the U.K. police for 30 years, retiring with the rank of chief superintendent.

Full Audio File Size
63MB
Full Audio Title
Garry Horlacher Interview

Francis Alieu Munu

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I
Focus Area(s)
Ref Batch Number
15
Critical Tasks
Country of Reform
Interviewers
Arthur Boutellis
Name
Francis Alieu Munu
Interviewee's Position
Assistant Inspector General, Crime Services
Interviewee's Organization
Sierra Leone Police
Language
English
Nationality of Interviewee
Sierra Leonean
Place (Building/Street)
Sierra Leone Police headquarters
Town/City
Freetown
Country
Date of Interview
Reform Profile
No
Abstract
Francis Munu discusses reforms in the Sierra Leone Police, many of which were ongoing at the time of the interview. He speaks about the challenges confronting the police in the wake of the Sierra Leone Civil War, especially in dealing with rebel forces. He discusses many of the successes in dealing with these issues: more transparent recruitment, policing of refugee camps and elections, improved community relations, new means of addressing gender-motivated crime, and the highly successful Community Arms Collection and Destruction Program. Munu discusses police success in improving community relations through outreach, improved service delivery and improved media relations. He also speaks about some of the contemporary challenges facing the police, including crimes committed by youth and a burgeoning drug-trafficking problem. Finally, Munu reflects upon improvements that he sees as key to future progress, especially the use of electronic databases for criminal identification and advanced forensic techniques for investigations.
Profile

At the time of this interview,  Francis Munu was assistant inspector general for crime services at the Sierra Leone Police. He joined the police service in 1984 and held various positions prior to becoming assistant inspector general.

Full Audio File Size
64MB
Full Audio Title
Francis Munu Interview

Benson Bana

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Focus Area(s)
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1
Country of Reform
Interviewers
Daniel Scher
Name
Benson Bana
Interviewee's Position
Senior Lecturer
Interviewee's Organization
University of Dar es Salaam
Language
English
Nationality of Interviewee
Tanzanian
Town/City
Dar es Salaam
Date of Interview
Reform Profile
No
Abstract

Benson Bana, a senior lecturer on public administration and human resource at the University of Dar es Salaam, discusses police internal management in Tanzania. He talks about the central focus areas of police reforms: community policing, professionalization and modernization. He stresses the need to define the organization’s core values so as to change people’s mindset and to attune the legal administrative framework and the Police General Orders to the set vision. Bana also notes the significance of human-resource planning. As part of the reform process, he recommends that police install human-resource management information systems to deal with such issues as staff acquisition, training and attrition. He also advocates the formation of a counseling unit to assure the police’s health and safety. In addition, Bana advises the police to set standards and to refine their performance management system so that it reflects modern methods. He highlights the significance of improved legal literacy among the public, support from political leadership, internal and external pressure and the overall demand for accountability and democracy in propelling police reforms. To promote growth and efficiency within the police force, Bana encourages public-private partnerships—provided that the assistance offered does not compromise the police’s integrity.     

Case Study:  Restoring Police Service with a Community Vision: Tanzania, 2006-2009

Profile

At the time of this interview, Benson Bana was a senior lecturer on public administration and human resource management for the Research and Education for Democracy in Tanzania program at the University of Dar es Salaam. He also consulted and conducted research in the same fields. A Tanzanian citizen, Bana earned a doctorate from the University of Manchester in the U.K. He worked in the Tanzanian public service, and as a human resource training and development manager in a multinational company. 

Full Audio File Size
74MB
Full Audio Title
Benson Bana Interview

Semboja Haji

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Focus Area(s)
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2
Critical Tasks
Country of Reform
Interviewers
Daniel Scher
Name
Semboja Haji
Interviewee's Position
Researcher
Interviewee's Organization
Economic Research Bureau, University of Dar es Salaam, Tanzania
Language
English
Nationality of Interviewee
Tanzanian
Place (Building/Street)
University of Dar es Salaam
Town/City
Dar es Salaam
Date of Interview
Reform Profile
Yes
Abstract
Semboja Haji describes the challenges facing police reform in Tanzania in 2006 and the assignment of a “team of experts,” which he led, to devise a reform strategy.  He explains that prior attempts at police reform had failed because of a lack of commitment by the government and insufficient financial resources. He says outdated laws and regulations, some stemming from the colonial era, governed the police.The team, comprising seven academics and 28 police, conducted two years of research, including interviews with more than 2,500 police, politicians and civil society leaders, and reviews of police reform efforts in other countries.  He explains that members of the Tanzanian police bought into the reform program because they felt the reforms reflected the input and suggestions they offered in interviews. He says the reform program was entirely designed by Tanzanians without external advisers or donors in order to avoid constraints imposed by donors, and because foreign experts lacked an intimate knowledge of policing conditions in Tanzania.
 
Profile

At the time of this interview, Semboja Haji was a researcher at the Economic Research Bureau at the University of Dar es Salaam. Trained as an econometrician in Sweden and Norway, he later became a senior research fellow at the Economic and Social Research Foundation in Tanzania, where he worked for eight years. He helped develop the Tanzania 2025 Vision and Zanzibar 2020 Vision strategies, and had extensive experience advising the Tanzanian government in areas including national investment policy, energy policy, telecommunication, economic growth and poverty reduction.

Full Audio File Size
53MB
Full Audio Title
Semboja Haji Interview

Sifuni Mchome

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T
Focus Area(s)
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7
Country of Reform
Interviewers
Daniel Scher
Name
Sifuni Mchome
Interviewee's Position
Dean, Faculty of Law
Interviewee's Organization
University of Dar es Salaam, Tanzania
Language
English
Nationality of Interviewee
Tanzanian
Place (Building/Street)
University of Dar es Salaam
Town/City
Dar es Salaam
Date of Interview
Reform Profile
Yes
Abstract
Sifuni Mchome, the dean of the Faculty of Law at the University of Dar Es Salaam, Tanzania, talks about his involvement in the country's police reform program. Together with a colleague from the university, he discusses how they embarked on rewriting the Police General Orders, which instruct the police on conduct, in order to make the orders more useful in the changing field of law enforcement. The initial document lacked operative principles, it was not up-to-date with the law, it contradicted the Bill of Rights, and it lacked clear instructions on how to conduct an arrest. Mchome also explains the challenges of implementing the reforms, which included logistical problems, limited human and financial resources, the law's lack of guidance on how police power and functions should be discharged, and the absence of a configured law enforcement system to promote intelligence-led policing through the cooperation of entities like the police force, the prisons, and the courts. Through a modernization drive, Mchome describes efforts to empower the police, to retool and to provide new techniques for dealing with increasingly sophisticated criminals.  An independent directorate was created under the Ministry of Home Affairs to monitor the police force and to deal with complaints collection.
 
 
Profile
At the time of this interview, Sifuni Mchome was the dean of the Faculty of Law at the University of Dar Es Salaam in Tanzania. He previously worked in the Department of Civil and Criminal Law, with a specialty in criminal justice. Mchome previously was involved in policing. He participated in a program run by the Legal Aid Committee of the Faculty of Law, University of Dar Es Salaam, which involved training police officers and prison and judicial officials. 
Full Audio File Size
51MB
Full Audio Title
Sifuni Mchome Interview

Anthony Howlett-Bolton

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A
Focus Area(s)
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10
Country of Reform
Interviewers
Daniel Scher
Name
Anthony Howlett-Bolton
Interviewee's Position
Strategic Justice and Security Sector Adviser
Interviewee's Organization
independent
Language
English
Nationality of Interviewee
British
Town/City
London
Country
Date of Interview
Reform Profile
No
Abstract

Anthony Howlett-Bolton discusses the process of advising Sierra Leone and Lesotho in policing, justice and overall security during development programs in the two countries.  He discusses in depth the practical concerns of Western officials advising in the countries in a more reflective manner, specifically talking about cultural considerations.  Howlett-Bolton also brings up the need for sustainability to be a prominent concern in any development plan, broadly and with respect to justice and security.

Case Study:  Reining in a Rogue Agency: Police Reform in Lesotho, 1997-2010

Profile

At the time of this interview, Anthony Howlett-Bolton was a strategic justice and security sector adviser, having retired four years earlier as a deputy chief constable for a police force in the United Kingdom.  He worked with the Lesotho Mounted Police, the (Lesotho) National Police Information Agency, Ministry of Home Affairs and Public Safety, and the British Council in Lesotho.  In 2007 Howlett-Bolton began work in Sierra Leone as an adviser to a development program, working with the police, prisons and the Ministry of Home Affairs.

Full Audio File Size
109 MB
Full Audio Title
Anthony Howlett-Bolton - Full Interview

Gareth Newham

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C
Focus Area(s)
Ref Batch Number
1
Critical Tasks
Country of Reform
Interviewers
Daniel Scher
Name
Gareth Newham
Interviewee's Position
Policy and Strategy Adviser
Interviewee's Organization
Gauteng Provincial MEC for Community Safety
Language
English
Nationality of Interviewee
South African
Town/City
Johannesburg
Country
Date of Interview
Reform Profile
No
Abstract
Gareth Newham discusses the challenges of reforming the police service and building the rule of law in post-apartheid South Africa. As a policy and strategy adviser, he identifies shortcomings in the police force, formulates projects to fix them, and assists in implementing the solutions.  Newham touches upon issues of promotion, discipline, information management, and anti-corruption measures in Gauteng. For example, he believes that the best way to combat corruption is to create a culture in which police officers condemn corruption within their own ranks. In collaboration with actual members of the police force, Newham developed an anti-corruption model based on prevention, detection, investigation, and restoration. By instructing police officers ahead of time of the consequences of engaging in corruptive behavior, the police force could take proactive measures towards fighting corruption. Newham drew upon the research of others in implementing police reforms, but he acknowledges that there is no single way to create an effective police force. Instead, reforms must be tailored to the specific society.          
Profile

Gareth Newham studied organizational psychology and political studies at the University of Cape Town. He completed a post-graduate degree in political studies and wrote his honors dissertation on civil-military relations and how South Africa could ensure democratic control of the military. In 2002, he received a master’s degree from the Graduate School for Public and Development Management at Wits University. His master’s dissertation looked at how to promote police integrity at Hillbrow Police Station, a corrupt inner-city station. Newham previously worked for the Institute for Democracy in South Africa (IDASA) where he led the Provincial Parliamentary Monitoring Project and conducted research on provincial legislatures. He later served as project manager for the Center for the Study of Violence and Reconciliation (CSVR) where he focused on police management issues and crime prevention. In March 2006, Newham became the policy and strategy adviser to the Gauteng MEC (Member of the Executive Cabinet) for Community Safety, a post he continued to hold at the time of this interview.       

Full Audio Title
Audio Available Upon Request