information management systems

Benson Bana

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Focus Area(s)
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1
Country of Reform
Interviewers
Daniel Scher
Name
Benson Bana
Interviewee's Position
Senior Lecturer
Interviewee's Organization
University of Dar es Salaam
Language
English
Nationality of Interviewee
Tanzanian
Town/City
Dar es Salaam
Date of Interview
Reform Profile
No
Abstract

Benson Bana, a senior lecturer on public administration and human resource at the University of Dar es Salaam, discusses police internal management in Tanzania. He talks about the central focus areas of police reforms: community policing, professionalization and modernization. He stresses the need to define the organization’s core values so as to change people’s mindset and to attune the legal administrative framework and the Police General Orders to the set vision. Bana also notes the significance of human-resource planning. As part of the reform process, he recommends that police install human-resource management information systems to deal with such issues as staff acquisition, training and attrition. He also advocates the formation of a counseling unit to assure the police’s health and safety. In addition, Bana advises the police to set standards and to refine their performance management system so that it reflects modern methods. He highlights the significance of improved legal literacy among the public, support from political leadership, internal and external pressure and the overall demand for accountability and democracy in propelling police reforms. To promote growth and efficiency within the police force, Bana encourages public-private partnerships—provided that the assistance offered does not compromise the police’s integrity.     

Case Study:  Restoring Police Service with a Community Vision: Tanzania, 2006-2009

Profile

At the time of this interview, Benson Bana was a senior lecturer on public administration and human resource management for the Research and Education for Democracy in Tanzania program at the University of Dar es Salaam. He also consulted and conducted research in the same fields. A Tanzanian citizen, Bana earned a doctorate from the University of Manchester in the U.K. He worked in the Tanzanian public service, and as a human resource training and development manager in a multinational company. 

Full Audio File Size
74MB
Full Audio Title
Benson Bana Interview

Semboja Haji

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Focus Area(s)
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2
Critical Tasks
Country of Reform
Interviewers
Daniel Scher
Name
Semboja Haji
Interviewee's Position
Researcher
Interviewee's Organization
Economic Research Bureau, University of Dar es Salaam, Tanzania
Language
English
Nationality of Interviewee
Tanzanian
Place (Building/Street)
University of Dar es Salaam
Town/City
Dar es Salaam
Date of Interview
Reform Profile
Yes
Abstract
Semboja Haji describes the challenges facing police reform in Tanzania in 2006 and the assignment of a “team of experts,” which he led, to devise a reform strategy.  He explains that prior attempts at police reform had failed because of a lack of commitment by the government and insufficient financial resources. He says outdated laws and regulations, some stemming from the colonial era, governed the police.The team, comprising seven academics and 28 police, conducted two years of research, including interviews with more than 2,500 police, politicians and civil society leaders, and reviews of police reform efforts in other countries.  He explains that members of the Tanzanian police bought into the reform program because they felt the reforms reflected the input and suggestions they offered in interviews. He says the reform program was entirely designed by Tanzanians without external advisers or donors in order to avoid constraints imposed by donors, and because foreign experts lacked an intimate knowledge of policing conditions in Tanzania.
 
Profile

At the time of this interview, Semboja Haji was a researcher at the Economic Research Bureau at the University of Dar es Salaam. Trained as an econometrician in Sweden and Norway, he later became a senior research fellow at the Economic and Social Research Foundation in Tanzania, where he worked for eight years. He helped develop the Tanzania 2025 Vision and Zanzibar 2020 Vision strategies, and had extensive experience advising the Tanzanian government in areas including national investment policy, energy policy, telecommunication, economic growth and poverty reduction.

Full Audio File Size
53MB
Full Audio Title
Semboja Haji Interview

Sifuni Mchome

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Focus Area(s)
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7
Country of Reform
Interviewers
Daniel Scher
Name
Sifuni Mchome
Interviewee's Position
Dean, Faculty of Law
Interviewee's Organization
University of Dar es Salaam, Tanzania
Language
English
Nationality of Interviewee
Tanzanian
Place (Building/Street)
University of Dar es Salaam
Town/City
Dar es Salaam
Date of Interview
Reform Profile
Yes
Abstract
Sifuni Mchome, the dean of the Faculty of Law at the University of Dar Es Salaam, Tanzania, talks about his involvement in the country's police reform program. Together with a colleague from the university, he discusses how they embarked on rewriting the Police General Orders, which instruct the police on conduct, in order to make the orders more useful in the changing field of law enforcement. The initial document lacked operative principles, it was not up-to-date with the law, it contradicted the Bill of Rights, and it lacked clear instructions on how to conduct an arrest. Mchome also explains the challenges of implementing the reforms, which included logistical problems, limited human and financial resources, the law's lack of guidance on how police power and functions should be discharged, and the absence of a configured law enforcement system to promote intelligence-led policing through the cooperation of entities like the police force, the prisons, and the courts. Through a modernization drive, Mchome describes efforts to empower the police, to retool and to provide new techniques for dealing with increasingly sophisticated criminals.  An independent directorate was created under the Ministry of Home Affairs to monitor the police force and to deal with complaints collection.
 
 
Profile
At the time of this interview, Sifuni Mchome was the dean of the Faculty of Law at the University of Dar Es Salaam in Tanzania. He previously worked in the Department of Civil and Criminal Law, with a specialty in criminal justice. Mchome previously was involved in policing. He participated in a program run by the Legal Aid Committee of the Faculty of Law, University of Dar Es Salaam, which involved training police officers and prison and judicial officials. 
Full Audio File Size
51MB
Full Audio Title
Sifuni Mchome Interview

Anthony Howlett-Bolton

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A
Focus Area(s)
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10
Country of Reform
Interviewers
Daniel Scher
Name
Anthony Howlett-Bolton
Interviewee's Position
Strategic Justice and Security Sector Adviser
Interviewee's Organization
independent
Language
English
Nationality of Interviewee
British
Town/City
London
Country
Date of Interview
Reform Profile
No
Abstract

Anthony Howlett-Bolton discusses the process of advising Sierra Leone and Lesotho in policing, justice and overall security during development programs in the two countries.  He discusses in depth the practical concerns of Western officials advising in the countries in a more reflective manner, specifically talking about cultural considerations.  Howlett-Bolton also brings up the need for sustainability to be a prominent concern in any development plan, broadly and with respect to justice and security.

Case Study:  Reining in a Rogue Agency: Police Reform in Lesotho, 1997-2010

Profile

At the time of this interview, Anthony Howlett-Bolton was a strategic justice and security sector adviser, having retired four years earlier as a deputy chief constable for a police force in the United Kingdom.  He worked with the Lesotho Mounted Police, the (Lesotho) National Police Information Agency, Ministry of Home Affairs and Public Safety, and the British Council in Lesotho.  In 2007 Howlett-Bolton began work in Sierra Leone as an adviser to a development program, working with the police, prisons and the Ministry of Home Affairs.

Full Audio File Size
109 MB
Full Audio Title
Anthony Howlett-Bolton - Full Interview

Gareth Newham

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Focus Area(s)
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1
Critical Tasks
Country of Reform
Interviewers
Daniel Scher
Name
Gareth Newham
Interviewee's Position
Policy and Strategy Adviser
Interviewee's Organization
Gauteng Provincial MEC for Community Safety
Language
English
Nationality of Interviewee
South African
Town/City
Johannesburg
Country
Date of Interview
Reform Profile
No
Abstract
Gareth Newham discusses the challenges of reforming the police service and building the rule of law in post-apartheid South Africa. As a policy and strategy adviser, he identifies shortcomings in the police force, formulates projects to fix them, and assists in implementing the solutions.  Newham touches upon issues of promotion, discipline, information management, and anti-corruption measures in Gauteng. For example, he believes that the best way to combat corruption is to create a culture in which police officers condemn corruption within their own ranks. In collaboration with actual members of the police force, Newham developed an anti-corruption model based on prevention, detection, investigation, and restoration. By instructing police officers ahead of time of the consequences of engaging in corruptive behavior, the police force could take proactive measures towards fighting corruption. Newham drew upon the research of others in implementing police reforms, but he acknowledges that there is no single way to create an effective police force. Instead, reforms must be tailored to the specific society.          
Profile

Gareth Newham studied organizational psychology and political studies at the University of Cape Town. He completed a post-graduate degree in political studies and wrote his honors dissertation on civil-military relations and how South Africa could ensure democratic control of the military. In 2002, he received a master’s degree from the Graduate School for Public and Development Management at Wits University. His master’s dissertation looked at how to promote police integrity at Hillbrow Police Station, a corrupt inner-city station. Newham previously worked for the Institute for Democracy in South Africa (IDASA) where he led the Provincial Parliamentary Monitoring Project and conducted research on provincial legislatures. He later served as project manager for the Center for the Study of Violence and Reconciliation (CSVR) where he focused on police management issues and crime prevention. In March 2006, Newham became the policy and strategy adviser to the Gauteng MEC (Member of the Executive Cabinet) for Community Safety, a post he continued to hold at the time of this interview.       

Full Audio Title
Audio Available Upon Request

Restoring Police Service with a Community Vision: Tanzania, 2006-2009

Author
Daniel Scher
Critical Tasks
Country of Reform
Abstract

In 2006, Saidi Mwema, Tanzania's newly appointed Inspector General of Police, launched a long-term reform program that sought to address the rising incidence of crime, the negative public perception of the police, and the lack of police personnel and resources.  The police service suffered from decades of financial neglect and a poor reputation.  Its initial mandate emphasized regime policing, which oriented the police toward maintaining law and order for the protection of the state rather than the protection of the citizenry.  On taking office, Mwema took bold steps to set a new tone for the police, including releasing the private telephone numbers of the police hierarchy and initiating investigations into suspected donors to the ruling Revolutionary State Party.  He followed these initial reforms with a strategy-delineated by a "team of experts" comprising senior police officers and academics from the University of Dar es Salaam-to address the weaknesses of the police service.  Though the reform process remained in its early stages in 2009, some progress was evident, primarily in the improved reputation of the police and more amicable relations between the police and the public.  The case offers lessons for police services seeking to overcome poor reputations and community distrust through the adoption of a community-based ethos after decades of state-oriented policing.

Daniel Scher drafted this case study on the basis of interviews conducted in Dar es Salaam, Tanzania, in August 2009. Jonathan Friedman contributed. 

Associated Interview(s): Lucas Kusima, Benson BanaSemboja Haji, Sifuni Mchome

Chirashree Das Gupta

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B
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2
Country of Reform
Interviewers
Rohan Mukherjee
Name
Chirashree Das Gupta
Interviewee's Position
Associate Professor, Centre for Economic Policy and Public Finance
Interviewee's Organization
Asian Development Research Institute
Language
English
Nationality of Interviewee
India
Town/City
Patna
Country
Date of Interview
Reform Profile
Yes
Abstract

Chirashree Das Gupta of the Asian Development Research Institute addresses a range of governance issues on the reform agenda of the Nitish Kumar government that came to power in India's Bihar state in 2005.  In particular, she talks about the administrative reforms that were necessary after years of curtailed expenditures and reduced functioning of basic governance.  She details the importance of coalition-building and incentive-based ownership of programs by the bureaucracy, while recognizing the issue of brokerage that exists in areas of deprivation with a limited number of positions available.  She highlights the recruitment of 100,000 teachers as both a success and a failure.  She also shares thoughts on integration of different segments of society in a place where the caste system so clearly divides political support.

Case Studies:  Coalition Building in a Divided Society: Bihar State, India, 2005-2009 and Reviving the Administration, Bihar State, India, 2005-2009

Profile

At the time of this interview, Chirashree Das Gupta was associate professor at the Centre for Economic Policy and Public Finance of the Asian Development Research Institute, in Patna, the capital of Bihar state, India. She worked on the political economy of state-society relations.

Full Audio File Size
63 MB
Full Audio Title
Chirashree Das Gupta - Full Interview

Martin Schönteich

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A
Focus Area(s)
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23
Country of Reform
Interviewers
Arthur Boutellis
Name
Martin Schönteich
Interviewee's Position
Senior Legal Officer
Interviewee's Organization
Open Society Justice Initiative, Open Society Institute
Language
English
Nationality of Interviewee
South African
Town/City
New York, NY
Country
Date of Interview
Reform Profile
No
Abstract

Martin Schönteich, a senior legal officer with the Open Society Justice Initiative, discusses police reform in post-apartheid South Africa. He discusses some of the challenges of the integration and amalgamation of new and old police forces, including in ensuring that the recruitment process was perceived as fair, integrating new forces despite limited retirement of older forces, and the challenges that literacy and resource constraints posed to effectively recruiting and training new forces. He goes on to discuss how South Africa addressed a number of challenges in building its new police agency. Some strategies employed included: increasing pay to attract more and better recruits, implementing new information management systems, and bringing in private consulting agencies to develop internal management structures. Schönteich proceeds to discuss the possibility of greater collaboration between the police and private non-state security actors. He concludes by noting that in countries in transition, developing “sound and effective” institutions takes time. Countries may face an initial increase in crime until institutional reforms are effectively implemented.  

Profile

Martin Schönteich began his professional career in 1994 working as a public prosecutor in Durban, South Africa.  At that time he also volunteered to become a police reservist. In addition to working as a public prosecutor, he has worked in the Crime and Justice Policy Unit of the Institute for Security Studies (ISS), a South Africa-based nongovernmental organization that looks at issues of human security in Africa. Before joining the ISS, Schönteich was a public prosecutor with South Africa’s Department of Justice. At the time of this interview, he was a senior legal officer with the Open Society Justice Initiative, an operational program of the Open Society Institute. 

Full Audio File Size
104 MB
Full Audio Title
Martin Schonteich - Full Interview

Andrew Hughes

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A
Focus Area(s)
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29
Critical Tasks
Interviewers
Daniel Scher and Jennifer Widner
Name
Andrew Hughes
Interviewee's Position
Police Adviser to the Department of Peacekeeping Operations
Interviewee's Organization
United Nations
Language
English
Town/City
New York, NY
Country
Date of Interview
Reform Profile
No
Abstract
Andrew Hughes discusses his experiences working on police reform, including as former commissioner of police in Fiji. United Nations policing, says Hughes, has moved considerably into “reform, restructure, [and] rebuilding.” Challenges to effectively building U.N. policing capacity include recruiting quality professionals and gaining member state support for the continued growth of the Department of Peacekeeping Operations. Going forward, he says, it will be important for U.N. police to have more professional posts and a better-defined career structure. Further, as officers come from different contexts, with diverse policing styles and methodologies, Hughes notes that it is important to build a common understanding of what it means to be a police officer in the U.N. context, as well as train officers in a democratic policing model. Hughes concludes by discussing his experiences in Fiji, where he undertook efforts to reform and modernize the police, including by improving information systems, increasing the representation of women in the force, and implementing new community policing measures.  
Profile

At the time of this interview, Andrew Hughes had over 30 years of experience as a police officer, including as a deputy chief police officer in the Australian Capital Territory Police and assistant commissioner in charge of operations for the Australian Federal Police. He served as a liaison officer at the Australian High Commission in London, working with U.K. and European counterparts primarily on issues related to organized crime. Hughes also spent over three years as the commissioner of police in Fiji, prior to the December 2006 coup. On August 9, 2007, United Nations Secretary General Ban-Ki Moon announced Hughes' appointment as police adviser to the U.N., a role that placed him at the head of U.N. Police peacekeeping operations. 

Full Audio File Size
64 MB
Full Audio Title
Andrew Hughes - Full Interview

Brian Dobrich

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Focus Area(s)
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21
Critical Tasks
Country of Reform
Interviewers
Nicolas Lemay-Hebert
Name
Brian Dobrich
Interviewee's Position
Director, Strategic Information Department
Interviewee's Organization
United Nations Police, East Timor
Language
English
Nationality of Interviewee
Australian
Place (Building/Street)
National Police Headquarters
Town/City
Dili
Country
Date of Interview
Reform Profile
No
Abstract
Brian Dobrich describes his role in the United Nations mission in Timor-Leste, where he was serving at the time of the interview. He describes how the U.N. police initially mentored the National Police of Timor-Leste on how to conduct investigations. In the first half of the interview, he explains how the U.N. dealt with crime in the districts and with the problem of gangs in the capital, Dili. In the second half, he talks about the internal workings of such U.N. missions, including problems of inefficiency, rigidity and bureaucracy. He also offers advice on how to build good relations with the local police force.
Profile
At the time of this interview, Brian Dobrich was a member of the Australian Federal Police, dealing mainly with frauds against the government, narcotics, and counter-terrorism. His latest overseas mission was in Timor-Leste, working for the United Nations to restore law and order and to ensure security and policing in Dili, following fighting between the Timorese military and the police. At the time of the interview, he was director of the Strategic Information Department  for the U.N. police mission in Timor-Leste. He served with the U.N. peacekeeping force in Cyprus in 1981 and with UNPOL in 1997. These assignments were followed by service with the U.N.Transitional Administration in Timor-Leste in 2001 and two non-U.N. missions in the Solomon Islands.
Full Audio File Size
69MB
Full Audio Title
Brian Dobrich Interview