incentive systems

Pedro Baltazar González

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M
Focus Area(s)
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14
Critical Tasks
Country of Reform
Interviewers
Flor Hunt
Name
Pedro Baltazar González
Interviewee's Position
Executive Sub-Director
Interviewee's Organization
National Academy of Public Security, El Salvador
Language
Spanish
Nationality of Interviewee
El Salvadoran
Place (Building/Street)
National Academy of Public Security
Town/City
San Salvador
Country
Date of Interview
Reform Profile
No
Abstract

Pedro Baltazar González discusses two aspects related to the activities of the National Academy of Public Security: recruitment strategies, and training and modernization of the police force.  Underscoring the academy’s commitment to recruitment of young people with a vocation for public service—regardless of their initial skills—he describes a successful internal recruitment strategy based on referrals by current officers.  He identifies another media-aware recruitment strategy aimed at young people from eastern El Salvador, who are underrepresented among recruits due to the influence of relatives living abroad. The importance of this strategy is due to the negative impact of relocation of other academy graduates to the east in the absence of any personal ties to the region.  González then discusses a number of initiatives undertaken to modernize the curriculum at the academy, emphasizing a shift from theoretical instruction to practical work. Training addresses other changes in society, such as gender sensitivity issues and new judicial developments to keep up with changing demands from the populace.

Profile

At the time of the interview, Pedro Baltazar González was the executive sub-director of El Salvador's National Academy of Public Security. He began his career in the military, where he served for 10 years, reaching the rank of lieutenant.  After graduating from the academy, he worked as part of the elite forces, hostage-rescue and public-security units.  González served as sub-director general of the National Civil Police until 2006, when he left to work at the academy.

Full Audio File Size
87MB
Full Audio Title
Pedro Baltazar González Interview

Mustafa Resat Tekinbas

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L
Focus Area(s)
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17
Country of Reform
Interviewers
Arthur Boutellis
Name
Mustafa Resat Tekinbas
Interviewee's Position
Deputy Police Commissioner
Interviewee's Organization
United Nations Mission in Kosovo
Language
English
Nationality of Interviewee
Turkish
Place (Building/Street)
U.N. Camp Alpha
Town/City
Pristina, Kosovo
Date of Interview
Reform Profile
No
Abstract

Mustafa Resat Tekinbas speaks about his role with the United Nations Mission in Kosovo (UNMIK) Police.  As a deputy police commissioner, he discusses his experience both in working with U.N. international policing and with the administrative intricacies of the Kosovo mission.  He begins by detailing the structure of the UNMIK police and explaining the progress the mission had made in the eight years since the inception of the force.  Tekinbas talks about the U.N. policies behind international police assignments, the limitations of pre-deployment training and aspects of the immersive training that takes place in the field.  He details efforts to deploy international police in certain areas to maximize their effectiveness.  He concludes with an example of the grueling work schedule of an international policeman and offers ideas for improvement.  

Case Study: Building the Police Service in a Security Vacuum: International Efforts in Kosovo, 1999-2011

Profile

At the time of this interview, Mustafa Resat Tekinbas was serving as deputy police commissioner for the United Nations Mission in Kosovo (UNMIK).  He began his career in Istanbul, Turkey, and worked as a police officer for more than two decades.  Tekinbas received additional police training in the United States, and his experience spanned intelligence, information technology and riot control.  He began working with UNMIK in 2003.  

Full Audio File Size
87 MB
Full Audio Title
Mustafa Tekinbas Interview

Kabiru Ibrahim

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I
Focus Area(s)
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9
Critical Tasks
Country of Reform
Interviewers
Arthur Boutellis
Name
Kabiru Ibrahim
Interviewee's Position
United Nations Police Elections Adviser
Interviewee's Organization
United Nations Integrated Office in Sierra Leone
Language
English
Nationality of Interviewee
Nigerian
Town/City
Freetown
Country
Date of Interview
Reform Profile
No
Abstract

Kabiru Ibrahim discusses the nature of the relationship between the Sierra Leonean Police and the United Nations Police, and the policing reforms that they were jointly pursuing.  Most of the reforms involve a high degree of training and capacity building.  The best and most cost-effective training method for a country like Sierra Leone, Ibrahim asserts, is to provide training for a small number of officers and equip them with the skills to train the rest of the Sierra Leonean Police.  As the U.N. Police elections adviser in the country, he identifies the major challenges that reformers face, including limited resources, weak discipline within the Sierra Leonean Police, and the division and distrust that exists between the unarmed general duty police and the armed operational support division.  Ibrahim also discusses issues surrounding investigation and crime management, specifically the tendency of police officers to bring a large number of cases to trial, but failing to follow through on the cases.  He concludes by maintaining that the reform efforts were succeeding slowly and that more resources would have increased effectiveness.

Profile

At the time of this interview, Kabiru Ibrahim was the United Nations Police elections adviser at the United Nations Integrated Office in Sierra Leone.  A Nigerian, he attended Nigerian Military School before deciding to shift his focus and join the police service.  He began working with the international police force in 2000, and was deployed as a U.N. police officer to Kosovo and Burundi before his deployment to Sierra Leone in 2007. 

Full Audio File Size
43 MB
Full Audio Title
Kabiru Ibrahim Interview

Robin Campbell

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A
Focus Area(s)
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3
Country of Reform
Interviewers
Daniel Scher
Name
Robin Campbell
Interviewee's Position
Former Chief Superintendent
Interviewee's Organization
Police Service of Northern Ireland
Language
English
Nationality of Interviewee
Northern Ireland
Town/City
Belfast
Country
Date of Interview
Reform Profile
No
Abstract

Robin Campbell relates his experience in working for police reform in Sierra Leone, Nigeria and other countries.  He covers topics including recruitment and vetting, as well as the challenges of integrating and amalgamating different security forces with varying histories and organizational cultures into a new civilian police force.  He also covers the role of nonstate security actors in developing countries and reflects on the difficulty of forging and managing a productive relationship between these groups and the official police force.  He illuminates his experience in the developing world with reflections on the transformation of the Royal Ulster Constabulary into today's Police Service of Northern Ireland.

Case Study:  Cooling Ethnic Conflict Over a Heated Election: Guyana, 2001-2006

Profile

At the time of this interview, Robin Campbell was a consultant for both public and private-sector organizations undergoing structural change, with a particular emphasis on police services in developing countries. He previously was the deputy change manager and director of corporate development responsible for the implementation of the Patten Commission recommendations for the police in Northern Ireland.  The Patten recommendations guided the 10-year process of police reform that saw the Royal Ulster Constabulary transformed into the Police Service of Northern Ireland.  Campbell served as the chief superintendent of the police service before launching his own consultancy.  He worked in many countries in the developing world.

Full Audio File Size
43 MB
Full Audio Title
Robin Campbell - Full Interview

Shantnu Chandrawat

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L
Focus Area(s)
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1
Country of Reform
Interviewers
Arthur Boutellis
Name
Shantnu Chandrawat
Interviewee's Position
Acting Commander
Interviewee's Organization
United Nations Mission in Kosovo
Language
English
Nationality of Interviewee
Indian
Place (Building/Street)
Mitrovica Regional Headquarters
Town/City
Kosovo
Date of Interview
Reform Profile
No
Abstract

Shantnu Chandrawat, acting commander of UNMIK (United Nations Mission in Kosovo) police in the Mitrovica region, discusses the progress of efforts to create an effective indigenous police force in Kosovo. Chandrawat, who had also served with an earlier UNMIK mission in Kosovo in 2001-2002, explains that during that first mission much of the crime he saw “related to the ethnic threat.” Now, those crimes have decreased, and crimes related to narcotics, smuggling, theft, and personal violence have increased. The police force itself has also changed substantially. At the time of Chandrawat’s first mission, UNMIK police carried out all policing duties; the local police forces were “under training and under probation.” Since that time, the KPS (Kosovo Police Service) has hired new officers of diverse ethnicities, integrated them effectively into the force, and implemented new training procedures involving both academy study and field unit rotations designed to develop specialized skills in such areas as field investigations, patrolling, forensics, and community policing. Chandrawat advises that these changes have been very productive, and that the KPS now functions effectively as an independent force with monitoring and oversight by UNMIK. He identifies the main challenges now facing the KPS as a lack of physical resources, especially vehicles; the need to improve transparency of the promotion system, and the need to increase salaries and improve salary payment practices.    

Case Study: Building the Police Service in a Security Vacuum: International Efforts in Kosovo, 1999-2011

Profile

At the time of the interview, Chandrawat was deputy regional commander of UNMIK (United Nations Mission in Kosovo) police in Mitrovica, and Acting Regional Commander for that region. He joined the State Police in India in 1990, serving as a station commander and a subdivision police officer; he was promoted to Deputy Superintendent of Police in 1997 and achieved another promotion thereafter. He participated in a United Nations mission in Kosovo in 2001-2002, serving as station commander of the Vitina station in Gjilani/Gnjilane region. In 2007, he returned to Kosovo for a second mission; for the two months prior to the interview, he had been deputy regional commander, Operations, for the Mitrovica region.

Full Audio File Size
46 MB
Full Audio Title
Shantnu Chandrawat Interview

Chirashree Das Gupta

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B
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2
Country of Reform
Interviewers
Rohan Mukherjee
Name
Chirashree Das Gupta
Interviewee's Position
Associate Professor, Centre for Economic Policy and Public Finance
Interviewee's Organization
Asian Development Research Institute
Language
English
Nationality of Interviewee
India
Town/City
Patna
Country
Date of Interview
Reform Profile
Yes
Abstract

Chirashree Das Gupta of the Asian Development Research Institute addresses a range of governance issues on the reform agenda of the Nitish Kumar government that came to power in India's Bihar state in 2005.  In particular, she talks about the administrative reforms that were necessary after years of curtailed expenditures and reduced functioning of basic governance.  She details the importance of coalition-building and incentive-based ownership of programs by the bureaucracy, while recognizing the issue of brokerage that exists in areas of deprivation with a limited number of positions available.  She highlights the recruitment of 100,000 teachers as both a success and a failure.  She also shares thoughts on integration of different segments of society in a place where the caste system so clearly divides political support.

Case Studies:  Coalition Building in a Divided Society: Bihar State, India, 2005-2009 and Reviving the Administration, Bihar State, India, 2005-2009

Profile

At the time of this interview, Chirashree Das Gupta was associate professor at the Centre for Economic Policy and Public Finance of the Asian Development Research Institute, in Patna, the capital of Bihar state, India. She worked on the political economy of state-society relations.

Full Audio File Size
63 MB
Full Audio Title
Chirashree Das Gupta - Full Interview

Othello Weh

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E
Focus Area(s)
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8
Country of Reform
Interviewers
Graeme Blair
Name
Othello Weh
Interviewee's Position
Deputy Director General
Interviewee's Organization
Civil Service Agency
Language
English
Nationality of Interviewee
Liberian
Town/City
Monrovia
Country
Date of Interview
Reform Profile
No
Abstract
In this interview, Othello Weh describes the push for the reform of the Liberian Civil Service, drawing upon his experience as the deputy director general of administration. Weh elaborates on the specific reform programs that were instituted, detailing the introduction of an employee biometric record system that helped remove ghost names from the government payroll as well as describing the measures taken to remove redundancy within the government administration. Weh also delves into the challenges faced in introducing reform while dealing with capacity constraints, acknowledging the support provided by the international community in assisting to overcome skilled labor shortages. He further outlines the steps involved in launching the reforms, describing how the collaboration and coordination necessary for the successful execution of reform was created. Moreover, Weh suggests that capacity-building efforts are vital for ensuring the sustainability of reform. Reiterating the importance of collaborative work and thorough planning, Weh ultimately concludes by remarking that unique domestic conditions within different nations mean that different strategies work with varying degrees of success. 
Profile

At the time of this interview, Othello Koibia Weh was the deputy director-general for the administration of the Liberian Civil Service Agency. A graduate of the William V. S. Tubman Teachers College, University of Liberia, Weh went on to acquire a master’s degree in educational administration at the university in April 2009. He served as the vice president of the Cavalry Baptist Church High School in Sinkor, Monrovia from 1984 to 1986, and was later promoted to principal in 1987. He held this position until 1997, at which point he joined the agency as the principal director of the division of selection and classification. In 2006, President Ellen Johnson Sirleaf appointed Weh to serve as the deputy director general for administration of the division. Weh is also a member of the Liberia Association of Writers. 

Full Audio File Size
54 MB
Full Audio Title
Othello Weh - Full Interview

Doug Coates

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Focus Area(s)
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2
Critical Tasks
Country of Reform
Interviewers
Arthur Boutellis
Name
Doug Coates
Interviewee's Position
Superintendent
Interviewee's Organization
Royal Canadian Mounted Police
Language
English
Nationality of Interviewee
Canadian
Town/City
Ottawa
Country
Date of Interview
Reform Profile
Yes
Abstract

Doug Coates, the director of the Royal Canadian Mounted Police International Peace Operations program, recounts his experiences and lessons learned in building effective international and indigenous policing capacity.  Drawing on his experiences in Haiti from 1993 to 1995, where he served as a regional commander with the United Nations Mission to Haiti, Coates describes the challenges associated with the effective vetting, recruitment, and training of police services.  He notes that training and professionalizing local and national police forces, particularly in a country without a strong foundation in formal policing, necessitates taking into account the local context and community needs.  Coates also discusses the current efforts of the RCMP to develop a more rigorous predeployment international police-training program.  He stresses that support for police participation in international peace operations requires recognition of the fundamental linkages between domestic and international security concerns.  He argues that the international community “has to invest and invest for the long term” to strengthen police services to deal “with the challenges associated to maintaining law and order in the 21st century.”    

Profile

Doug Coates began his involvement in international policing in 1993 as a member of the United Nations advance team to the U.N. Mission to Haiti.  He then served as a regional commander in Haiti’s Grand'Anse region, where he was responsible for the development of policing services, training of the (at that time) interim security force, and maintenance of law and order throughout the region.  From 1996 to 2001, Coates managed the peacekeeping department of the Royal Canadian Mounted Police, including the management of a mission in Haiti and the deployment of Canadian police to peacekeeping operations around the world.  He then served as the director of police programs and as chief operating officer to the Pearson Peacekeeping Center, a private, nongovernmental organization based in Ottawa; in that capacity, he was involved in the development and implementation of military police and civilian programming.  At the time of the interview, Coates served as the director of the RCMP’s International Peace Operations program.  His international experience in international policing included Haiti, the Solomon Islands and Vanuatu; he also worked on police capacity-building programs in Africa.  Coates died in the January 2010 earthquake in Haiti, where he was serving as the acting police commissioner for the U.N. Stabilization Mission.


Full Audio File Size
88 MB
Full Audio Title
Doug Coates - Full Interview

Building the Police Service in a Security Vacuum: International Efforts in Kosovo, 1999-2011

Author
Morgan Greene, Jonathan (Yoni) Friedman and Richard Bennet
Focus Area(s)
Country of Reform
Abstract
In 1999, the North Atlantic Treaty Organization (NATO) intervened to end a brutal war between the Kosovo Liberation Army on one side and the Yugoslav Army and Serb police on the other. After 78 days of air strikes over Kosovo and Serbia, Yugoslav forces officially disengaged from Kosovo on 20 June. The departure created a policing vacuum in a society that had deep ethnic divisions.  Kosovo’s Albanians attacked residents of Serb descent in retaliation for earlier ethnic violence.  Crime and looting spread while criminal gangs asserted control in lawless parts of the territory. Serb officers had vastly outnumbered Albanians in Kosovo’s police service and had taken their direction from Belgrade. As many Serbs fled and others refused to cooperate with Kosovan authorities, Kosovo lost its trained police and police infrastructure. To fill the void, the United Nations assumed executive authority over the territory.  Together with other international groups, the U.N. mission worked to establish and maintain law and order while organizing and training a Kosovo Police Service to assume gradual control. By 2008, the Kosovo police had become a professional force, securing law and order and developing one of the best reputations in the region. This case study offers an example of how a sustained effort by the international community can produce an effective police service in the wake of conflict.
 

Morgan Greene, Jonathan Friedman and Richard Bennet drafted this case study on the basis of interviews conducted in Priština and Mitrovica, Kosovo, in July 2011, as well as interviews conducted in Kosovo by Arthur Boutellis in July 2008. Case published February 2012.

Associated Interview(s):  Shantnu Chandrawat, Julie Fleming, Iver Frigaard, Oliver Janser, Reshat Maliqi, Muhamet Musliu, Robert Perito, Behar Selimi, Riza Shillova, Mustafa Resat Tekinbas

 

Keith Biddle

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A
Focus Area(s)
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4
Country of Reform
Interviewers
Gordon Peake
Name
Keith Biddle
Interviewee's Position
Retired
Interviewee's Organization
British police
Language
English
Nationality of Interviewee
English
Town/City
Cheshire, Manchester
Country
Date of Interview
Reform Profile
No
Abstract

Retired British police officer Keith Biddle recounts lessons learned from working on police reform programs in diverse contexts, including in Sierra Leone, where he headed the police force from 1999 to 2004, and in Somalia, South Africa and the Democratic Republic of the Congo. Biddle discusses the challenges of effective information gathering in police force vetting and recruitment. He emphasizes that recruitment is a community- and school-based process that should not be rushed. He goes on to discuss his experience in Sierra Leone in determining whether to recruit rebels into the police force and describes the types of challenges countries have faced in building more professional and meritocratic police forces. Next, Biddle discusses the importance of effective organizational structures to lead the police and cautions that efforts to recruit new talent may be futile to the extent that new officers enter a corrupt structure with the “wrong ethos.” Training programs, he states, should be developed in-house, with regard to context and existing skills, knowledge, and staff capacity, and include topics such as human rights, anti-corruption, and enforcement standards. Effectively combating corruption, Biddle posits, requires making the police vocation “valuable” in terms of reputation and fringe benefits. Ultimately, Biddle notes, police reform is “part of good governance” and must receive support from the highest levels of government. While police reform may be costly, he concludes, post-conflict countries cannot be expected to more forward without sustainable and effective police forces.    

Case Study:  Building Strategic Capacity in the Police: Sierra Leone, 1998-2008

Profile

At the time of this interview, Keith Biddle was a consultant on police reform efforts in Africa and a retired officer of the British police. He became involved in international police reform in 1994 as a member of the British police force, in which capacity he served as deputy assistant commissioner in the Metropolitan Police and later as assistant inspector of the Constabulary in the Home Office. In 1994, he became the policing adviser to South Africa’s Independent Electoral Commission in advance of Nelson Mandela’s election. Following his work in South Africa, Biddle began to work with the U.K. Department for International Development on issues involving police reform, including in Indonesia, Ethiopia, Namibia and South Africa. Between 1999 and 2004, while working with the United Nations under DFID, Biddle headed the police force in Sierra Leone. He subsequently worked on police reform projects in the Democratic Republic of the Congo and Somalia, and continued to be involved in police reform efforts in Africa.

Full Audio File Size
178 MB
Full Audio Title
Keith Biddle Interview