Omponye Kereteletswe talks about the creation and operations of Botswana’s Public Service Reforms Unit.  He discusses the importance of performance measurement and performance management in public service reforms.  He touches on the use of strategic planning from the national to the village level to coordinate reforms across the public service.  Kereteletswe also discusses strategies to build public support for reforms and the importance of getting public feedback on the process. He gives a brief history of reform efforts in Botswana and reflects on the use of technology to reach rural areas, one-stop shops, and dealing with reform fatigue.