Ngo Hongly describes steps taken in Cambodia to integrate formerly warring factions into a common civil service and to develop the capacity to deliver public services. In 1994, the government adopted a Common Statute of Civil Service and conducted a census to determine how many people actually worked for the civil service. It then began to rationalize the system and computerize pay rolls. In 2006, it adopted a four-point reform strategy to improve public service delivery, rationalize pay and employment, build capacity and improve public information. These were central reforms in a broader strategy aimed at greater transparency in government, improved accountability and performance, enhanced capacity, and better management of human resources. With full support from top leadership, the reform set high values on motivated public employees, professionalism and service to the public. He describes the challenges of decentralization and Cambodia’s experience with one-stop offices for services, as well as his attempts to improve the work environment, map clear career paths and systematize compensation.