Nasouh Marzouqa discusses major reforms in Jordan’s Civil Status and Passports Department during his time as its director. He describes how he improved the physical infrastructure of the department and streamlined the process for issuing passports. Marzouqa also worked to institute a system of national identification numbers and began the process of computerizing the department. He also discusses his efforts to motivate employees.
Case Study: Creating a 'Citizen Friendly' Department: Speeding Document Production in Jordan, 1991-1996
Nasouh Marzouqa served as head of Jordan’s Civil Status and Passports Department from 1991 to 1996, during which he oversaw massive reforms to the department. He previously served as director of the police departments in Irbid and Amman, and was director general of the Department of Public Security from 1985 to 1989.