Mary Theopista Wenene discusses the process of public service reform in Uganda, beginning with the key challenges the country faced before the reforms began and a basic outline of the programs implemented to address them. She outlines how the Ministry of Public Service implemented a results-oriented management system across the public service and the importance of the system in emphasizing accountability and performance evaluations. She also touches on the implementation of an integrated payroll and personnel management system. Wenene briefly discusses outreach to the public to gauge the success of reforms and service delivery. Finally she explains how the public service was working to reduce excess and overlapping jobs by downsizing through a voluntary retirement system.