Denyse Morin details the planning and motivation behind the civil service reform programs in Tanzania. She talks about the changes in recruitment policy and procedure within the civil service and the difficulties of rolling out a performance-management system. She describes the role and independence of the Public Service Commission, Tanzania's massive retrenchment program and attempts to tackle the difficult issue of pay reform and control of allowances. She closes the interview with a reflection on the importance of strong monitoring and evaluation mechanisms.
Denyse Morin began working at the World Bank in Washington, D.C., in 1994 in the areas of public-sector governance and capacity development. Before that, she worked at the World Bank office in Nairobi on issues related to water and sanitation. Prior to joining the World Bank, she worked at the Canadian International Development Agency. She has lived in Kinshasa, Nairobi and Dar es Salaam. At the time of the interview, Morin was a senior public-sector specialist at the World Bank and the task team leader for the Public Service Reform Program in Tanzania.