Former Director, Civil Status and Passports Department
Focus Area(s)
Civil Service
Critical Tasks
Computerization of records
Interviewers
Deepa Iyer
Country of Reform
Jordan
Town/City
Amman
Country
Jordan
Date of Interview
Wednesday, December 01, 2010
Abstract
Awni Yarvas discusses reforms undertaken in Jordan’s Department of Civil Status and Passports, with a focus on those that took place under his tenure. He explains how increases in efficiency were possible with changes in departmental structure, employee incentives, and, in particular, computerization. Yarvas details how changes in procedures for issuing passports and national IDs improved the department's efficiency and accuracy.
Case Studies: Creating a 'Citizen Friendly' Department: Speeding Document Production in Jordan, 1991-1996 and People and Machines--Building Operational Efficiency: Document Processing in Jordan, 1996-2005
Transcript
Full Interview
50 MB
Awni Yarvas - Full Interview
Profile
Awni Yarvas served as director of Jordan’s Civil Status and Passports Department from 1996 to 2005. He previously served as a major general in Jordan’s General Intelligence Department. In 2005, he was appointed Jordan’s Minister of Interior, a position he held until 2010.
Keywords
computerization
decentralization
discipline
Job descriptions
merit pay
performance management
Reform sequencing
training
Not specified