Tanzania, United Republic of

Benson Bana

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Focus Area(s)
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1
Country of Reform
Interviewers
Daniel Scher
Name
Benson Bana
Interviewee's Position
Senior Lecturer
Interviewee's Organization
University of Dar es Salaam
Language
English
Nationality of Interviewee
Tanzanian
Town/City
Dar es Salaam
Date of Interview
Reform Profile
No
Abstract

Benson Bana, a senior lecturer on public administration and human resource at the University of Dar es Salaam, discusses police internal management in Tanzania. He talks about the central focus areas of police reforms: community policing, professionalization and modernization. He stresses the need to define the organization’s core values so as to change people’s mindset and to attune the legal administrative framework and the Police General Orders to the set vision. Bana also notes the significance of human-resource planning. As part of the reform process, he recommends that police install human-resource management information systems to deal with such issues as staff acquisition, training and attrition. He also advocates the formation of a counseling unit to assure the police’s health and safety. In addition, Bana advises the police to set standards and to refine their performance management system so that it reflects modern methods. He highlights the significance of improved legal literacy among the public, support from political leadership, internal and external pressure and the overall demand for accountability and democracy in propelling police reforms. To promote growth and efficiency within the police force, Bana encourages public-private partnerships—provided that the assistance offered does not compromise the police’s integrity.     

Case Study:  Restoring Police Service with a Community Vision: Tanzania, 2006-2009

Profile

At the time of this interview, Benson Bana was a senior lecturer on public administration and human resource management for the Research and Education for Democracy in Tanzania program at the University of Dar es Salaam. He also consulted and conducted research in the same fields. A Tanzanian citizen, Bana earned a doctorate from the University of Manchester in the U.K. He worked in the Tanzanian public service, and as a human resource training and development manager in a multinational company. 

Full Audio File Size
74MB
Full Audio Title
Benson Bana Interview

Semboja Haji

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Focus Area(s)
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2
Critical Tasks
Country of Reform
Interviewers
Daniel Scher
Name
Semboja Haji
Interviewee's Position
Researcher
Interviewee's Organization
Economic Research Bureau, University of Dar es Salaam, Tanzania
Language
English
Nationality of Interviewee
Tanzanian
Place (Building/Street)
University of Dar es Salaam
Town/City
Dar es Salaam
Date of Interview
Reform Profile
Yes
Abstract
Semboja Haji describes the challenges facing police reform in Tanzania in 2006 and the assignment of a “team of experts,” which he led, to devise a reform strategy.  He explains that prior attempts at police reform had failed because of a lack of commitment by the government and insufficient financial resources. He says outdated laws and regulations, some stemming from the colonial era, governed the police.The team, comprising seven academics and 28 police, conducted two years of research, including interviews with more than 2,500 police, politicians and civil society leaders, and reviews of police reform efforts in other countries.  He explains that members of the Tanzanian police bought into the reform program because they felt the reforms reflected the input and suggestions they offered in interviews. He says the reform program was entirely designed by Tanzanians without external advisers or donors in order to avoid constraints imposed by donors, and because foreign experts lacked an intimate knowledge of policing conditions in Tanzania.
 
Profile

At the time of this interview, Semboja Haji was a researcher at the Economic Research Bureau at the University of Dar es Salaam. Trained as an econometrician in Sweden and Norway, he later became a senior research fellow at the Economic and Social Research Foundation in Tanzania, where he worked for eight years. He helped develop the Tanzania 2025 Vision and Zanzibar 2020 Vision strategies, and had extensive experience advising the Tanzanian government in areas including national investment policy, energy policy, telecommunication, economic growth and poverty reduction.

Full Audio File Size
53MB
Full Audio Title
Semboja Haji Interview

Joseph Rugumyamheto

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E
Focus Area(s)
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10
Country of Reform
Interviewers
Andrew Schalkwyk
Name
Joseph Rugumyamheto
Interviewee's Position
Former Permanent Secretary for Public Service Management
Interviewee's Organization
Tanzania
Language
English
Nationality of Interviewee
Tanzanian
Town/City
Dar es Salaam
Date of Interview
Reform Profile
Yes
Abstract
Joseph Rugumyamheto describes sweeping human resource capacity-building efforts undertaken to transform the Tanzanian civil service from dysfunction to effectiveness. He details an array of efforts intended to supplement broader economic liberalization by downsizing while enhancing the skills, competencies and attitudes of civil servants. He explains how the role of the civil service was redefined, rationalized and focused via targeted retrenchment and strategic re-organization of departments. Additionally, he unravels New Public Management-style reforms that promoted meritocratic recruitment, introduced an appraisal system based on performance targets, recalibrated career paths and realigned payment systems. He also explains attempts to facilitate the quality of civil servants and attract skills through the formation of a Public Service Commission, needs assessments and training programs, pay raises and the overall image makeover of the civil service into a functional organization.
 
Profile

Joseph Rugumyamheto worked in several capacities in the Tanzanian civil service for 30 years, ultimately serving for five years as permanent secretary of public service management in the President’s Office. He was responsible for the management of all civil servants in the Tanzanian government in terms of human resources and development. He previously served as chairman of the Government Board of the Eastern and Southern African Management Institute and chairman of the Board of Global Development Learning Centre Network. Rugumyamheto retired in 2006, and at the time of the interview he was chairman of the board and a director of Douglas Lake Minerals Ltd., a joint-venture company holding mineral concession rights in Tanzania. In April 2006, he was awarded the Jit Gill Memorial Award for Outstanding Public Service by the World Bank.

Full Audio File Size
78 MB
Full Audio Title
Joseph Rugumyamheto - Full Interview

Eric Shitindi

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E
Focus Area(s)
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11
Country of Reform
Interviewers
Andrew Schalkwyk
Name
Eric Shitindi
Interviewee's Position
Deputy Permanent Secretary
Interviewee's Organization
President's Office, Public Service Management, Tanzania
Language
English
Nationality of Interviewee
Tanzanian
Town/City
Dar es Salaam
Date of Interview
Reform Profile
No
Abstract

Eric Shitindi, deputy permanent secretary in the President's Office, Public Sector Management, discusses the change in focus of Tanzanian civil service reforms from cost containment in the 1990s to improving service delivery after 2000.  Shitindi describes the need for reforms that boosted the quality rather than the quantity of civil servants.  He charts the development and implementation of a performance management model based on self evaluation, to promote accountability and results-oriented management among individual employees.  Shitindi also discusses the restructuring of public organs to diminish overlapping functions and streamline operations.  Within this reorganization effort, he focuses on the role of executive agencies, which were semi-autonomous operations that took over functions that had previously bogged down ministries.  Shitindi shares his thoughts on the determinants of disparities between executive agencies.  He further discusses efforts to make employment more meritocratic by adjusting payment schedules and career paths.  Shitindi concludes by citing the importance of sequencing and prioritization to the Tanzanian reform effort.    

Case Study:  Creating an Affordable Public Service: Tanzania, 1995-1998

Profile
At the time of this interview, Eric Shitindi was deputy permanent secretary in the President's Office, Public Service Management.  He was responsible for day-to-day management and implementation of Tanzania's Public Service Reform Program.
Full Audio File Size
67 MB
Full Audio Title
Eric Shintindi - Full Interview

Rakesh Rajani

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Focus Area(s)
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9
Country of Reform
Interviewers
Andrew Schalkwyk
Name
Rakesh Rajani
Interviewee's Position
Founder of Twaweza, an independent civil society organization
Interviewee's Organization
Tanzania
Language
English
Nationality of Interviewee
Tanzanian
Town/City
Dar es Salaam
Date of Interview
Reform Profile
No
Abstract
Rakesh Rajani, founder of independent civil society organization Twaweza, discusses public sector reform in Tanzania.  He explains the role donors had in defining and implementing the reforms.  Rajani details why he believes many of these reforms largely failed, from a lack of involvement and impetus from the public to issues of corruption and low government legitimacy.  He points out that Tanzania lacked two important elements of successful reform: leadership for reform within government, and independent, robust evaluation of government projects and reforms.  Finally, he explains his belief that capacity-building programs, as they were designed at the time of the interview, were not sufficient to solve capacity gaps within the public sector.
 
Profile

At the time of this interview, Rakesh Rajani was the founder and head of Twaweza, a civil society organization that worked toward transparency and accountability within Tanzania.  He also founded and served as executive director from 2001 to 2007 of HakiElimu, an organization to promote public engagement in governance.  Rajani earned a bachelor’s degree in philosophy and English literature from Brandeis University in the United States, and a master’s of theological study from Harvard University in 1989.  He was also a fellow of the Harvard Global Equity Initiative.

Full Audio File Size
33 MB
Full Audio Title
Rakesh Rajani - Full Interview

Sifuni Mchome

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7
Country of Reform
Interviewers
Daniel Scher
Name
Sifuni Mchome
Interviewee's Position
Dean, Faculty of Law
Interviewee's Organization
University of Dar es Salaam, Tanzania
Language
English
Nationality of Interviewee
Tanzanian
Place (Building/Street)
University of Dar es Salaam
Town/City
Dar es Salaam
Date of Interview
Reform Profile
Yes
Abstract
Sifuni Mchome, the dean of the Faculty of Law at the University of Dar Es Salaam, Tanzania, talks about his involvement in the country's police reform program. Together with a colleague from the university, he discusses how they embarked on rewriting the Police General Orders, which instruct the police on conduct, in order to make the orders more useful in the changing field of law enforcement. The initial document lacked operative principles, it was not up-to-date with the law, it contradicted the Bill of Rights, and it lacked clear instructions on how to conduct an arrest. Mchome also explains the challenges of implementing the reforms, which included logistical problems, limited human and financial resources, the law's lack of guidance on how police power and functions should be discharged, and the absence of a configured law enforcement system to promote intelligence-led policing through the cooperation of entities like the police force, the prisons, and the courts. Through a modernization drive, Mchome describes efforts to empower the police, to retool and to provide new techniques for dealing with increasingly sophisticated criminals.  An independent directorate was created under the Ministry of Home Affairs to monitor the police force and to deal with complaints collection.
 
 
Profile
At the time of this interview, Sifuni Mchome was the dean of the Faculty of Law at the University of Dar Es Salaam in Tanzania. He previously worked in the Department of Civil and Criminal Law, with a specialty in criminal justice. Mchome previously was involved in policing. He participated in a program run by the Legal Aid Committee of the Faculty of Law, University of Dar Es Salaam, which involved training police officers and prison and judicial officials. 
Full Audio File Size
51MB
Full Audio Title
Sifuni Mchome Interview

Khalfan H. Khalfan

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Focus Area(s)
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2
Country of Reform
Interviewers
Varanya Chaubey
Name
Khalfan H. Khalfan
Interviewee's Position
Executive Director
Interviewee's Organization
Organization of People with Disabilities
Language
English
Nationality of Interviewee
Tanzania
Town/City
Zanzibar
Date of Interview
Reform Profile
No
Abstract

Khalfan H. Khalfan, executive director of the Organization of People with Disabilities, talks about his and others' efforts in Zanzibar to enfranchise disabled people.  He addresses the challenges involved in ensuring disabled people can exercise their right to vote and explains the particular difficulties disabled people face in accessing polling stations, casting their votes in private, and avoiding election violence.  He also speaks briefly about his role as an election observer in Zanzibar’s first multiparty election in 1995 and some of the irregularities he noted during that election.

Profile

At the time of this interview, Khalfan H. Khalfan was executive director of the Organization of People with Disabilities, an advocacy group that he founded in 1985 in his native Zanzibar.  He became involved in disabled-rights activism after traveling to Singapore to attend a meeting for the disabled in 1981, the International Year of Disabled People.  Khalfan also founded the Eastern African Federation of the Disabled.  He was a member of the World Council of Disabled People International for more than 20 years, an elected vice chair for development and underrepresented groups of Disabled People International from 2002 to 2007, and chairperson of the Pan African Federation of the Disabled for 12 years.  Prior to his activism on behalf of rights for the disabled, he worked as a secondary-school teacher for almost 20 years.  He died in March 2009.

Full Audio File Size
50 MB
Full Audio Title
Khalfan H. Khalfan - Full Interview

Japhet Hasunga

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Focus Area(s)
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3
Critical Tasks
Country of Reform
Interviewers
Andrew Schalkwyk
Name
Japhet Hasunga
Interviewee's Position
Director and Deputy Principal
Interviewee's Organization
Tanzania Public Service College
Language
English
Nationality of Interviewee
Tanzanian
Town/City
Dar es Salaam
Date of Interview
Reform Profile
No
Abstract
Japhet Hasunga describes the functions, course offerings, instructional procedures and training evaluations conducted by the Tanzania Public Service College, which was formed in 2000 when the government amalgamated two older training institutions.  He discusses the short-term and long-term courses provided and reports that training is about equally split between the public service and the private sector.  He says private-sector training is funded by employers and other sponsors.  Some long-term trainees are sent to other countries for advanced education.  The college collaborates with training institutions in other countries as well.  He says that the public and many civil servants still do not understand the importance of civil service reform even though its main objective is to improve service delivery.  He points out that training is hampered by both the lack of funds and inadequate facilities.
Profile

At the time of this interview, Japhet Hasunga was the director and deputy principal of the Tanzania Public Service College.  Earlier, he served for five years as director of finance and administration at the college.  Prior to joining the college administration, he worked for six years at the National Social Security Fund.

Full Audio File Size
44 MB
Full Audio Title
Japhet Hasunga - Full Interview

Fatma Ally

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G
Focus Area(s)
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7
Country of Reform
Interviewers
Varanya Chaubey
Name
Fatma Ally
Interviewee's Position
Chairperson
Interviewee's Organization
Zanzibar Female Lawyers Association
Language
English
Nationality of Interviewee
Tanzania
Town/City
Zanzibar
Date of Interview
Reform Profile
No
Abstract

Fatma Ally, chairperson of the Zanzibar Female Lawyers Association, talks about the group’s voter-education efforts during the 2005 parliamentary and presidential elections.  She details the challenges the organization faced in reassuring voters of its neutrality.  She also discusses how messages for the voter education program were developed and the difficulties that the association encountered in securing enough time for the education program before the polling date.

Profile

At the time of this interview, Fatma Ally was the chairperson of the Zanzibar Female Lawyers Association.  She also worked as an executive counselor at the association.

Full Audio File Size
20 MB
Full Audio Title
Fatima Ally - Full Interview

Faisal Issa

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Focus Area(s)
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4
Country of Reform
Interviewers
Andrew Schalkwyk
Name
Faisal Issa
Interviewee's Position
Director of Human Resource Development
Interviewee's Organization
Public Service Reform Program, Tanzania
Language
English
Nationality of Interviewee
Tanzanian
Town/City
Dar es Salaam
Date of Interview
Reform Profile
No
Abstract
Faisal Issa, director of human resource development for Tanzania’s Public Service Reform Program, describes how his agency works with ministries to define gaps in capacity that need to be filled through training.  Much of this training is provided through short-term courses offered locally.  At higher levels, trainees may be sent to some of Tanzania’s universities for training, or even to training institutions outside the country in southern Africa or East Asia.  He briefly describes how the impact of this training is assessed through performance evaluations.
Profile

At the time of this interview, Faisal Issa was director of human resource development in Tanzania’s Public Service Reform Program.  He served previously on the faculty of Mzumbe University in Malogoro.

Full Audio File Size
34 MB
Full Audio Title
Faisal Issa - Full Interview