Jordan

Awni Yarvas

Ref Batch
X
Focus Area(s)
Civil Service
Ref Batch Number
2
Critical Tasks
Computerization of records
Country of Reform
Jordan
Interviewers
Deepa Iyer
Name
Awni Yarvas
Interviewee's Organization
Former Director, Civil Status and Passports Department
Language
Arabic with English translation
Nationality of Interviewee
Jordan
Town/City
Amman
Country
Jordan
Date of Interview
Reform Profile
No
Keywords
computerization
decentralization
discipline
Job descriptions
merit pay
performance management
Reform sequencing
training
Abstract

Awni Yarvas discusses reforms undertaken in Jordan’s Department of Civil Status and Passports, with a focus on those that took place under his tenure.  He explains how increases in efficiency were possible with changes in departmental structure, employee incentives, and, in particular, computerization.  Yarvas details how changes in procedures for issuing passports and national IDs improved the department's efficiency and accuracy.

Case Studies:  Creating a 'Citizen Friendly' Department: Speeding Document Production in Jordan, 1991-1996 and People and Machines--Building Operational Efficiency: Document Processing in Jordan, 1996-2005

Transcript
awni_yarvas.pdf
awni_yarvas.txt
Profile
Awni Yarvas served as director of Jordan’s Civil Status and Passports Department from 1996 to 2005.  He previously served as a major general in Jordan’s General Intelligence Department.  In 2005, he was appointed Jordan’s Minister of Interior, a position he held until 2010.
Full Audio File Location
Full Audio File Size
50 MB
Full Audio Title
Awni Yarvas - Full Interview

Nasouh Marzouqa

Ref Batch
X
Focus Area(s)
Civil Service
Ref Batch Number
1
Critical Tasks
Performance management system
Sequencing reform
Country of Reform
Jordan
Interviewers
Deepa Iyer
Name
Nasouh Marzouqa
Interviewee's Position
Former Director
Interviewee's Organization
Civil Status and Passports Department
Language
Arabic with English translation
Nationality of Interviewee
Jordanian
Town/City
Amman
Country
Jordan
Date of Interview
Reform Profile
No
Keywords
performance management
budgeting
promotion
capacity building
Reform sequencing
computerization
technical assistance
decentralization
training
discipline
Job descriptions
merit pay
Abstract

Nasouh Marzouqa discusses major reforms in Jordan’s Civil Status and Passports Department during his time as its director.  He describes how he improved the physical infrastructure of the department and streamlined the process for issuing passports.  Marzouqa also worked to institute a system of national identification numbers and began the process of computerizing the department.  He also discusses his efforts to motivate employees.    

Case Study:  Creating a 'Citizen Friendly' Department: Speeding Document Production in Jordan, 1991-1996

Transcript
nasouh_marzouqa.pdf
nasouh_marzouqa.txt
Profile

Nasouh Marzouqa served as head of Jordan’s Civil Status and Passports Department from 1991 to 1996, during which he oversaw massive reforms to the department. He previously served as director of the police departments in Irbid and Amman, and was director general of the Department of Public Security from 1985 to 1989.

Full Audio File Location
Full Audio File Size
207 MB
Full Audio Title
Nasouh Marzouqa - Full Interview