Bosnia and Herzegovina

Susan Nina Carroll

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Focus Area(s)
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1
Critical Tasks
Country of Reform
Interviewers
Larisa Jasarevic
Name
Susan Nina Carroll
Interviewee's Position
Senior Program Adviser
Interviewee's Organization
International Criminal Investigative Training Assistance Program
Language
English
Nationality of Interviewee
American
Town/City
Sarajevo
Date of Interview
Reform Profile
No
Abstract
Susan Nina Carroll discusses recruitment and training of the Bosnian police from an administrative perspective. She describes how a rigorous recruitment process produced recruitment classes that were below capacity, delaying the training process and raising costs. Carroll discusses the prevalence of women in the early training cohorts, and the efforts made to recruit in different languages and publications to attract minorities. Training was conducted at first by international trainers and was considered to be effective. There were two training schools, one in the Serb-dominated Republika Srpska, the other in the Federation of Bosnia and Herzegovina. Though the schools taught identical curricula, she says the leaders of the schools refused to cooperate in various ways that would have reduced costs of training and streamlined various techniques and reporting methods. She contrasts the approach of American trainers, who stressed practical exercises, with that of European trainers, who favored verbal instruction. Finally, she discusses the benefits of generational change in the Bosnian police, arguing that change comes as new recruits take over managerial positions from the old guard.   
 
Profile
At the time of this interview, Susan Nina Carroll was a senior program adviser working as a consultant for Military Professional Resources Inc. on behalf of the International Criminal Investigative Training Assistance Program of the U.S. Department of Justice. She began her career in the U.S. military, moving to a private security firm in 1992, where she worked as director of training. She left to work in the training department of the Atlanta Committee for the Olympic Games, and when the games began in 1996 she ran security for the Olympics at the Atlanta airport, where participants arrived. After the Olympics, she accepted several contracts from ICITAP to train police in Haiti and Croatia before beginning her work in Bosnia. 
Full Audio File Size
52 MB
Full Audio Title
Susan Nina Carroll - Full Interview

Tobias Flessenkemper

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Focus Area(s)
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3
Critical Tasks
Country of Reform
Interviewers
Larisa Jasarevic
Name
Tobias Flessenkemper
Interviewee's Position
Chief, European Union Coordination Office
Interviewee's Organization
EU Police Mission in Bosnia-Herzegovina
Language
English
Town/City
Sarajevo
Date of Interview
Reform Profile
No
Abstract

Tobias Flessenkemper discusses the European Union Police Mission’s strategies and priorities in Bosnia-Herzegovina. He argues the command structure in the Bosnia police, which included a minister of the interior in each canton assuming administrative and executive roles that typically fall to police commissioners, overly politicized the Bosnia police in the levels of upper management. He considers politicization a major obstacle to police reform that was manifested differently in Bosnia’s two entities. Whereas in the cantons in the Federation of Bosnia-Herzegovina, encroachment by ministers of the interior on the traditional roles of police commissioners created one type of politicization, in the Republika Srpska, police were hesitant to investigate cases involving politicians or wealthy individuals. Still, he points out that the police were one of the most trusted institutions in Bosnia, which he credits to their visibility and roots in the communities in which they served. Finally, he posits that the effectiveness of the police was subverted somewhat by Bosnia’s weak judicial system and lack of prisons.     

Profile

At the time of this interview, Tobias Flessenkemper was serving as chief of the European Union Coordination Office as part of the European Union Police Mission in Bosnia-Herzegovina. He previously worked in international policing for the European Union PROXIMA mission in Macedonia. Before working in international policing, Flessenkemper worked in Brussels in the non-governmental sector in the field of education, democracy building and human rights. His background was in political science and management. 

Full Audio File Size
63 MB
Full Audio Title
Tobias Flessenkemper - Full Interview

Jim Tillman

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Focus Area(s)
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13
Country of Reform
Interviewers
Larisa Jasarevic
Name
Jim Tillman
Interviewee's Position
Program Manager
Interviewee's Organization
International Criminal Investigative Training Assistance Program
Language
English
Nationality of Interviewee
American
Town/City
Sarajevo
Date of Interview
Reform Profile
No
Abstract
Jim Tillman discusses recruitment, politicization and oversight of the Bosnian police from his perspective as program manager for the International Criminal Investigative Training Assistance Program. The previous network of police high schools, in which students committed to police work at age 14 or 15, was dismantled in favor of an application-only process beginning at age 21. He discusses how the United Nations took measures to prevent corruption in the recruitment process, such as giving preferential treatment to familial relations or requiring that cadets pay bribes for admittance into a police training school. Each Bosnian policeman received training in human dignity as part of an effort to reorient the police from a mission of protecting the state to protecting the citizens. Tillman says the Yugoslav police served to protect the interests of the state rather than the interests of the citizens, and the old guard that occupied positions of leadership in the Bosnian police were less amenable to the new community policing ethos than were the new, younger recruits. In addition to human-dignity training, ICITAP stressed in training that the police carry a polite demeanor and neat dress to facilitate daily interactions with their communities and set up an anonymous complaint bureau to improve accountability. Tillman explains that ICITAP set up crime databases to allow the Bosnian police to track crime rates by type and region, in order to develop more targeted and better informed policing strategies. He says depoliticizing the police was a struggle because the old guard was still in place. One innovative approach to shielding police commissioners from political influence and from cantonal ministers of the interior in particular was the establishment of independent panels to recommend candidates for the position of police commissioner. 
Profile

At the time of this interview, Jim Tillman worked in Bosnia-Herzegovina as a program manager for the U.S. Department of Justice’s International Criminal Investigative Training Assistance Program. He began his career as a plant manager for the American textile firm Brown Group, after which he became a police officer in the U.S. His first international policing experience was in Haiti, where he worked on police reform and development. He later worked in Azerbaijan, Ukraine and throughout the Balkans.  

Full Audio File Size
72MB
Full Audio Title
Jim Tillman Interview