Lyonpo Thinley Gyamtsho traces the history of the Royal Civil Service Commission in Bhutan and describes the shift from having ministers serve as members of the commission to having commissioners serve as independent secretaries to the government. He outlines the roles, responsibilities, and budget process of the commission, and he describes the Good Governance exercises, the Position Classification System, and efforts by the commission to the revise the Bhutan Civil Service Rules and Regulations of 2006. Gyamtsho discusses some of the controversies surrounding the Position Classification System and the new requirements that were instituted. He points to specific challenges involved in performance evaluation and in implementing a system of metrics for promotions. He details the different types of training offered by the commission as well as the selection process for these training programs, and he explains that brain drain is not a significant problem for Bhutan. He discusses steps to implement incentives among the civil servants to improve performance, and he describes specific goals for the civil service. He notes the importance of technology in improving the efficiency of the civil service and allowing the government to do more with fewer resources.

Karma Tshiteem, secretary of the Gross National Happiness Commission of Bhutan, discusses the creation of the commission and the four pillars of the gross national happiness philosophy: sustainable socioeconomic development, preservation and promotion of culture and traditions, good governance, and conservation of the environment. He explains how the commission has set out to measure gross national happiness and the effect those indicators have had on policy decisions.    

Chief Justice Lyonpo Sonam Tobgye of Bhutan details the process through which Bhutan drafted its first constitution.  He discusses the successes and challenges of that process, as well as the difficulty of balancing the use of other countries as models with the unique requirements of Bhutan.  Tobgye also touches on the involvement of Bhutan's king in the constitution-drafting process and the many judicial reforms during his tenure as chief justice, including efforts to make judicial proceedings more efficient and to increase access to justice across the population.