Victoria Esber

Director, Office for Strategy Management,
Philippines Civil Service Commission
Focus Area(s): 
Civil Service
Critical Tasks: 
Evaluating performance
Performance management system
Interviewers: 
Maya Gainer
Country of Reform: 
Philippines
Town/City: 
Quezon
Date of Interview: 
Wednesday, November 26, 2014
Abstract 

In this interview, Vicoria Esber discusses the development and implementation of the Report Card Survey and the Anti-Red Tape Act in the Philippine Civil Service Commission (CSC). She begins by recounting the various challenges for the program, from engaging Filipino clients to building trust with agencies, as well as the Commission's solutions for these obstacles. She also describes the measures they took to help agencies meet CSC standards, such as incentivizing compliance with good governance conditions and restructuring their Citizen's Charters. Finally, she explains the various networks and partnerships that helped the CSC design and conduct its surveys. 

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Full Interview: 
92 MB
Victoria Esber Interview
Profile: 

At the time of this interview, Victoria Esber was the head of the Office for Strategy Management in the Philippine Civil Service Commission, where she oversaw strategy, implementation, and research efforts. Previously, she conducted economic research with the Philippines's National Economic and Development Authority. She holds a master's degree in National Security from the National Defense College of the Philippines and a bachelor's degree in Political Science from the University of the Philippines. 

Language: 
English
No
Victoria Esber
B
19
Keywords 
service delivery
performance assessment
anti-red tape act
citizen's charter