Susan Nina Carroll

Senior Program Adviser
International Criminal Investigative Training Assistance Program
Focus Area(s): 
Accountable Policing
Critical Tasks: 
Recruitment
Training
Interviewers: 
Larisa Jasarevic
Country of Reform: 
Bosnia
Town/City: 
Sarajevo
Country: 
Bosnia and Herzegovina
Date of Interview: 
Monday, April 14, 2008
Abstract 
Susan Nina Carroll discusses recruitment and training of the Bosnian police from an administrative perspective. She describes how a rigorous recruitment process produced recruitment classes that were below capacity, delaying the training process and raising costs. Carroll discusses the prevalence of women in the early training cohorts, and the efforts made to recruit in different languages and publications to attract minorities. Training was conducted at first by international trainers and was considered to be effective. There were two training schools, one in the Serb-dominated Republika Srpska, the other in the Federation of Bosnia and Herzegovina. Though the schools taught identical curricula, she says the leaders of the schools refused to cooperate in various ways that would have reduced costs of training and streamlined various techniques and reporting methods. She contrasts the approach of American trainers, who stressed practical exercises, with that of European trainers, who favored verbal instruction. Finally, she discusses the benefits of generational change in the Bosnian police, arguing that change comes as new recruits take over managerial positions from the old guard.   
 
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Terms of Use
Full Interview: 
52 MB
Susan Nina Carroll - Full Interview
Profile: 
At the time of this interview, Susan Nina Carroll was a senior program adviser working as a consultant for Military Professional Resources Inc. on behalf of the International Criminal Investigative Training Assistance Program of the U.S. Department of Justice. She began her career in the U.S. military, moving to a private security firm in 1992, where she worked as director of training. She left to work in the training department of the Atlanta Committee for the Olympic Games, and when the games began in 1996 she ran security for the Olympics at the Atlanta airport, where participants arrived. After the Olympics, she accepted several contracts from ICITAP to train police in Haiti and Croatia before beginning her work in Bosnia. 
Language: 
English
Nationality of Interviewee: 
American
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Susan Nina Carroll
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Keywords 
vetting
Reform sequencing
recruitment
local police training
integration and amalgamation
information management systems
ethnic representation
Donor Relations
complaint collection
business improvement districts