Nasouh Marzouqa

Former Director
Civil Status and Passports Department
Focus Area(s): 
Civil Service
Critical Tasks: 
Performance management system
Sequencing reform
Interviewers: 
Deepa Iyer
Country of Reform: 
Jordan
Town/City: 
Amman
Country: 
Jordan
Date of Interview: 
Monday, November 29, 2010
Abstract 

Nasouh Marzouqa discusses major reforms in Jordan’s Civil Status and Passports Department during his time as its director.  He describes how he improved the physical infrastructure of the department and streamlined the process for issuing passports.  Marzouqa also worked to institute a system of national identification numbers and began the process of computerizing the department.  He also discusses his efforts to motivate employees.    

Case Study:  Creating a 'Citizen Friendly' Department: Speeding Document Production in Jordan, 1991-1996

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Full Interview: 
207 MB
Nasouh Marzouqa - Full Interview
Profile: 

Nasouh Marzouqa served as head of Jordan’s Civil Status and Passports Department from 1991 to 1996, during which he oversaw massive reforms to the department. He previously served as director of the police departments in Irbid and Amman, and was director general of the Department of Public Security from 1985 to 1989.

Language: 
Arabic with English translation
Nationality of Interviewee: 
Jordanian
No
Nasouh Marzouqa
X
1
Keywords 
performance management
budgeting
promotion
Capacity building
Reform sequencing
computerization
Technical Assistance
Decentralization
training
Discipline
Job descriptions
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