Nasouh Marzouqa

Former Director
Civil Status and Passports Department
Focus Area(s)
Civil Service
Critical Tasks
Performance management system
Sequencing reform
Interviewers
Deepa Iyer
Country of Reform
Jordan
Town/City
Amman
Country
Jordan
Date of Interview
Monday, November 29, 2010
Abstract

Nasouh Marzouqa discusses major reforms in Jordan’s Civil Status and Passports Department during his time as its director.  He describes how he improved the physical infrastructure of the department and streamlined the process for issuing passports.  Marzouqa also worked to institute a system of national identification numbers and began the process of computerizing the department.  He also discusses his efforts to motivate employees.    

Case Study:  Creating a 'Citizen Friendly' Department: Speeding Document Production in Jordan, 1991-1996

Full Interview

207 MB
Nasouh Marzouqa - Full Interview
Profile

Nasouh Marzouqa served as head of Jordan’s Civil Status and Passports Department from 1991 to 1996, during which he oversaw massive reforms to the department. He previously served as director of the police departments in Irbid and Amman, and was director general of the Department of Public Security from 1985 to 1989.

Keywords
performance management
budgeting
promotion
capacity building
Reform sequencing
computerization
technical assistance
decentralization
training
discipline
Job descriptions
merit pay
Not specified