Lyonpo Thinley Gyamtsho traces the history of the Royal Civil Service Commission in Bhutan and describes the shift from having ministers serve as members of the commission to having commissioners serve as independent secretaries to the government. He outlines the roles, responsibilities, and budget process of the commission, and he describes the Good Governance exercises, the Position Classification System, and efforts by the commission to the revise the Bhutan Civil Service Rules and Regulations of 2006. Gyamtsho discusses some of the controversies surrounding the Position Classification System and the new requirements that were instituted. He points to specific challenges involved in performance evaluation and in implementing a system of metrics for promotions. He details the different types of training offered by the commission as well as the selection process for these training programs, and he explains that brain drain is not a significant problem for Bhutan. He discusses steps to implement incentives among the civil servants to improve performance, and he describes specific goals for the civil service. He notes the importance of technology in improving the efficiency of the civil service and allowing the government to do more with fewer resources.
At the time of this interview, Lyonpo Thinley Gyamtsho was the chairman of the Royal Civil Service Commission in Bhutan. From 2003 until 2008, he served as minister of education, and from 1998 until 2003, he was the minister of home and cultural affairs. Prior to serving in the cabinet, he was the secretary of the civil service commission for several years. His public-service experience covered more than three decades.