Awni Yarvas

Former Director, Civil Status and Passports Department
Focus Area(s): 
Civil Service
Critical Tasks: 
Computerization of records
Interviewers: 
Deepa Iyer
Country of Reform: 
Jordan
Town/City: 
Amman
Country: 
Jordan
Date of Interview: 
Wednesday, December 1, 2010
Abstract 

Awni Yarvas discusses reforms undertaken in Jordan’s Department of Civil Status and Passports, with a focus on those that took place under his tenure.  He explains how increases in efficiency were possible with changes in departmental structure, employee incentives, and, in particular, computerization.  Yarvas details how changes in procedures for issuing passports and national IDs improved the department's efficiency and accuracy.

Case Studies:  Creating a 'Citizen Friendly' Department: Speeding Document Production in Jordan, 1991-1996 and People and Machines--Building Operational Efficiency: Document Processing in Jordan, 1996-2005

Full Transcript 
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Terms of Use
Full Interview: 
50 MB
Awni Yarvas - Full Interview
Profile: 
Awni Yarvas served as director of Jordan’s Civil Status and Passports Department from 1996 to 2005.  He previously served as a major general in Jordan’s General Intelligence Department.  In 2005, he was appointed Jordan’s Minister of Interior, a position he held until 2010.
Language: 
Arabic with English translation
Nationality of Interviewee: 
Jordan
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Awni Yarvas
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Keywords 
computerization
Decentralization
Discipline
Job descriptions
Merit Pay
performance management
Reform sequencing
training